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WGU Information-Technology-Management WGU Information Technology Management QGC1 Exam Practice Test

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Total 66 questions
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WGU Information Technology Management QGC1 Questions and Answers

Question 1

A company wants to create a shopping bot that will search several retailers' websites to find the best prices on products that it frequently orders. Which type of software should the company use to create a shopping bot?

Options:

A.

Virtual reality

B.

Neural network

C.

Intelligent agent

D.

Fuzzy logic

Question 2

Which three primary elements of information infrastructure support ongoing operations? Choose 3 answers.

Options:

A.

Business continuity plans

B.

Augmentation plans

C.

Authentication plans

D.

Disaster recovery plans

E.

Backup and recovery plans

Question 3

What is a common risk associated with outsourcing software development?

Options:

A.

Risk of breach of confidential information

B.

High cost of developers' salaries

C.

Lack of flexibility to respond to rapid market changes

D.

Short-term contracts that are difficult to renew

Question 4

What is the purpose of the Internet Use portion of the IT ethics policy?

Options:

A.

To improve worker productivity

B.

To specify which email messages may be read by others

C.

To identify company branding for use in communications

D.

To specify what a user can and cannot do with company printers

Question 5

A company has a large percentage of employees who resist the use of new technologies. What should the company consider first before implementing a unified communications system?

Options:

A.

Pilot testing

B.

Employee accessibility

C.

Corporate culture

D.

Competitors' systems

Question 6

What should an IT leader consider when creating a presentation that will be delivered to the board of directors?

Options:

A.

Be through and provide all the technical details

B.

Focus on problems rather than solutions

C.

Brevity is key because of time constraints

D.

Know the audience and speak to their level of knowledge

Question 7

What is the definition of the accountability vs. ownership paradox?

Options:

A.

An evaluation of where a business is headed, what it wants to achieve, and how it will support its objectives

B.

The ability to use a uniquely enterprise view to create business process change

C.

A situation in which a company's CIO is responsible for the outcomes of technology implementations but does not have the power to change ' business processes

D.

A situation in which the CEO is concerned they might be overlooking a digital disrupter that competitors have surely discovered

Question 8

Which term describes an iterative design approach that builds a model of a system to ensure it meets user and business requirements?

Options:

A.

Rapid application development (RAD)

B.

Joint application development (JAD)

C.

Discovery prototyping

D.

Loose coupling

Question 9

Which pair of terms describes an add-on that purports to serve a useful function while transmitting user data and displaying pop-up boxes without the user's knowledge or permission?

Options:

A.

Downtime and uptime

B.

Hackers and viruses

C.

Ethics and cost

D.

Adware and spyware

Question 10

Which business impact is attributed to the creation of a knowledge-dependent global society from growth in information industries?

Options:

A.

Autonomous agent

B.

Ambient digital experience

C.

Information of Everything

D.

Virtual assistant

Question 11

What happens during the design phase of the systems development life cycle (SDLC)?

Options:

A.

Full descriptions of the desired features and operations of the system are established.

B.

A high-level strategy and goals for an intended project are established.

C.

Requirements from business stakeholders and subject-matter experts are identified.

D.

End-user business requirements are identified, and project goals are refined into defined functions and operations.

Question 12

What is the expert system type of artificial intelligence?

Options:

A.

A system that imitates the reasoning processes used by skilled humans

B.

A system that attempts to emulate the way a typical human brain works

C.

The longest identified stretch of dependent activities measured from start to finish

D.

Knowledge-based information system that accomplishes specific tasks on behalf of its users

Question 13

What is a benefit of in-house development and maintenance of information technology systems?

Options:

A.

Increases financial savings because it costs less than outsourcing the work

B.

Utilizes state-of-the-art technological resources without having to acquire and maintain them

C.

Creates a better quality workforce by combining both technical and business skills

D.

Allows for the fastest development time and ability to scale to new demand levels

Question 14

Which factor in the planning process is considered true, real, or certain without proof or demonstration?

Options:

A.

Project requirements

B.

Project theory

C.

Project assumption

D.

Project objective

Question 15

Which statement describes the analysis phase of the systems development life cycle (SDLC)?

Options:

A.

Physically constructing software and information systems using programming languages

B.

Establishing full descriptions of the desired features and operations of the system

C.

Identifying end-user business requirements and refining project goals into defined functions and operations

D.

Establishing a high-level strategy and goals for an intended project

Question 16

Which business layer determines which products or services are being sold and to whom?

Options:

A.

Systems

B.

Operating

C.

Corporate

D.

Strategy

Question 17

A company no longer wants to sell one product to as many customers as possible. Now they want to sell one customer as many products as possible. Which type of software gathers and analyzes customer information to tailor this marketing campaign?

Options:

A.

Distribution management (DM)

B.

Customer relationship management (CRM)

C.

Supply chain management (SCM)

D.

Operations management (OM)

Question 18

A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?

Options:

A.

Distributing

B.

Analyzing

C.

Predicting

D.

Reporting

Question 19

Which operational customer relationship management (CRM)technology maintains customer data and identifies prospective customers for future sales?

Options:

A.

Cross-selling

B.

Campaign management

C.

Call scripting

D.

Contact management

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