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Quality Control implemented through verification techniques is normally performed:
____________ Listening is when the listener is performing an analysis of what the speaker said.
Cause-and-Effect Diagrams are also referred to as a:
Which of the following is an important component of a complaint resolution process?
Using the PDCA Cycle concept, defining the mission of a Quality Assurance function would be considered which PDCA phase?
What is the correct definition for the term "testable requirements"?
What technique can be used to provide structure to the ideas from a brainstorming session?
Which one of the following is NOT a step for benchmarking to establish a baseline goal?
There are two systems in every business application. The first is the system that ___________ business transactions, and the second is the system that _________ the processing of business transactions.
Process Improvement is most effective when it is performed by:
Processes containing only common causes of variation are considered stable.
The greater the involvement of the entire IT staff in quality, the larger the size of the quality staff that is needed.
In the context of the PDCA cycle, Work Processes represent the _____ component and the Check Processes represent the ___________component.
Characteristics such as 'product based', 'defect detection', relates to:
Managing by process means to use processes to achieve management's desired results. In this the process performance indicators should always be:
A "master list" of processes that support an organization in accomplishing its goals is known as a:
Unit testing, system testing and user acceptance testing are examples of:
__________ are used to determine whether the standards have been adhered to or not.
If you use the PDCA cycle for managing processes, which activity is associated with the CHECK component?
COQ is also known as 'Price of Non-Conformance'.
Testing to determine whether current changes have adversely affected previous functionality is called:
Organizations use many ways to determine the size of a program. Which of the following methods for measuring the size of a program can be used before the coding process is complete?
If a programmer follows a series of steps to write a computer program, the programmer is following:
Tactical Planning answers the question:
The step which evaluates whether people possess the skills necessary to effectively use the COTS software in their day-to-day work is referred as:
The rules used to evaluate products and identify non-conformance are:
Quality Assurance methods are usually considered:
Which level(s) of the organization should be involved in both establishing and using processes in their daily work?
When making a judgment while compliance monitoring, experience plays a larger role when:
A process is a vehicle of communication, specifying the methods used to produce:
If your IT organization adopted function points as the means to measure program size, this would enable you to estimate programming staff because you would know a program of 200 function points is twice as large as a program of 100 function points. This type of data is called:
Which of the following is considered a metric?
When management selects an approach or set of actions to align assessed risks with the organization's risk appetite in the context of strategy and objectives, this is called:
From a control perspective, detective controls are only effective when what other types of controls are implemented?
Quality award given in Japan is:
The person who accepts personal responsibility for the success of quality management without being assigned the responsibility is called____________ .
Process inventories can be developed by:
Focusing on quality can increase productivity, reduce costs, and improve customer satisfaction.
The system having adequate safeguards to protect the data against damage refers to which CSF?
If you acquired COTS software and were attending a demonstration of that software, what aspects of that software would you want to observe during the demonstration?
If you want to ensure that individuals can effectively perform work processes, which activity would you implement to achieve that goal?
The development of the approach for process deployment is much harder than the actual deployment of the process.
Example of a test activity to be performed during Maintenance Phase is:
Which of the following is NOT an example of a key indicator?
An objective measure is a measure that can be obtained by:
Which of the following tools / techniques is a facilitated technique where all teammates participate by individually ranking ideas, issues, concerns, and solutions; then the group achieves a consensus by combining the individual rankings?
The step-by-step methods used to ensure that standards are met is called:
The factors that must be present in acquired software for that software to be successful in your organization are called:
The Quality Management Infrastructure is made up of three levels: the Quality Council, Management Committees, and Teams/Work Groups. Describe who typically makes up each of these three levels in the QM Infrastructure (e.g., top executives) and describe the purpose of each level.
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Two of the best accepted industry models are the SEI Capability Maturity Model Integration for Software and ISO 9000 standards. Describe the two models, and explain the differences between the two models.
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What is Baselining and Benchmarking? How is Baselining related to Benchmarking?
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Boundary Analysis is a black-box testing technique used to manage the amount of input data required to test a condition. Describe what boundary analysis is, and give an example of a test condition.
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The "V" concept of testing demonstrates continuous testing throughout the software development process. Using the "V" concept describe the roles of the systems development team and the testing team as the project progresses to its closure.
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Describe various ways of measuring a process, with examples.
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Dr. W. Edwards Deming was a strong advocate of continuous process improvement. Describe below what you believe is meant by the term "continuous process improvement", and then list at least five steps that are necessary to implement a continuous quality improvement program.
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The quality control function in an organization is responsible for identifying, documenting, and reporting defects to the appropriate individual/organization to act on those identified defects. To properly describe a defect you need to identify the attributes of the defect.
List below what you consider to be the five most important attributes/components of a defect, and explain why you believe that attribute/component is important.
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You have been asked to develop a measurement for quantifying software size. Describe what you will use and why you have chosen that measurement.
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Before beginning a measurement program, there are four prerequisite steps that are necessary to help position the measurement program for success within the organization. Describe each of these prerequisite steps and explain why these steps are important?
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Explain the PDCA cycle, and describe how the PDCA cycle can be used for continuous process improvement.
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In addition to meeting business functions requirements, critical success factors must be present in COTS software for it to be successful. List and describe five critical success factors that should be included when evaluating COTS software.
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You have performed an analysis of production level defects and concluded that many of these defects were introduced inadvertently when changes to other parts of the software were being made. What type of validation technique is used to identify defects caused by modifications to other parts of the code and when is this type of testing appropriate?
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What are the seven steps for implementing an IT Quality Function?
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What is independent monitoring and who can perform it?
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Describe the major components of acquisition life cycle for contracted software?
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Which of the following would be considered a verification technique?
After establishing the team for conducting security baseline, the first step should be to:
The purpose of a security awareness program is to achieve all of the following objectives, EXCEPT:
Cooperation is required to improve quality and to implement quality management.
Which layer of management is the weakest link in a successful quality management program?
If you were to read in a publication that an IT organization could build software at a rate of 4 lines of code per programmer hour, but in your organization you can only write 2 lines of code per programmer hour, what conclusion could you draw?
Procedures describe how methods, _________, techniques, and people are applied to perform a process?
Senior management uses ________ to manage the organization and track to mission, vision, or goals.
What type of testing evaluates the completeness of the documentation associated with a software application?
The concept of "just in time", as pioneered by Toyota, is only applicable to inventory control.
Continuing process improvement techniques should be applied to which of the following IT work processes?
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The diagram is called a:
For contracted software, detailing the obligations of both contractual parties within the contract addresses:
The guarantee provided by the contractor of software development that the deliverables will meet the specification is called:
During a review, both the producer and product are reviewed.
Which of the following quality control activities is most effective in uncovering defects?
As the organization matures, management relies on __________ for success.
The variable "gender" can have the response MALE or FEMALE. The data type of the variable "gender" is:
Which of the following attributes of a process are associated with measurement?
A measure can be reliable, but invalid. An unreliable measure cannot be valid.
Which of the following is NOT one of the six steps commonly used to build a security baseline?
With the workbench concept, tools can support:
A "task force" is a cross-functional group organized for a specific purpose. Task force management principles include:
Though priority assigned to a defect is usually subjective, but are dependent on user input(s) or factor(s) such as:
For maturing the management process at Level 3, which of the following should be in focus?
Constructive criticism should incorporate all of the following tactics, EXCEPT:
The plan of organization in methods and procedures adopted by management to ensure that resource use is consistent with laws, regulations, and policies; that resources are safeguarded against waste, loss, and misuse; and that reliable data are obtained, maintained, and fairly disclosed in reports. The previous statement is the definition of:
Desires and intents concerning intended objectives or products, should be set by:
Within ISO 9001, Resource Management includes:
What type of graphical chart of individual measured values is organized by frequency of occurrence (from high to low frequency)?
An objective for conducting a 'baseline study' can be to identify quantitatively 'potential problems'.