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ServiceNow CIS-SAM Certified Implementation Specialist - Software Asset Management Professional Exam Exam Practice Test

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Total 141 questions
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Certified Implementation Specialist - Software Asset Management Professional Exam Questions and Answers

Question 1

What does the acronym “CAL” stand for?

Options:

A.

Client Access Limit

B.

Computer Access License

C.

Client Access License

D.

Concurrent Access License

Question 2

You have a contract that is getting ready to expire. What options do you have for handling this contract and remaining compliant? (Choose three.)

Options:

A.

Reject

B.

Extend

C.

Cancel

D.

Activate

E.

Delete

F.

Renew

Question 3

Additional Software Model Lifecycles phases can be added as.

Options:

A.

Options

B.

Items

C.

Choices

D.

Selections

Question 4

Which of the following SAM roles has permission to grant a user the script writing capability?

Options:

A.

discover_admin

B.

sam_admin

C.

sam_developer

D.

asset

Question 5

When a Software Installation record is created, ServiceNow attempts to match the installation to a:

Options:

A.

Software Entitlement

B.

Software Model

C.

Software Discovery Model

D.

Application Model

Question 6

When reconciliation is run, what information does the license metric results display?

Options:

A.

Results for all models and installations associated to the product

B.

Results for all products and installations associated to the publisher

C.

Results for each license metric associated to the software model

D.

Results for all license metrics related to the software model

Question 7

Match the type of result levels with the corresponding definition.

Question # 7

Options:

Question 8

Which stage of the software asset lifecycle includes all of the following steps?

Discovering software in the environment

Normalizing installed software to standards

Reconciling entitlements to discovered software

Remediating detected variances

Options:

A.

Sunset

B.

Manage

C.

Support

D.

Source

E.

Plan

Question 9

What is the purpose of an external audit?

Options:

A.

To ensure your users are not running any blacklisted software

B.

To determine compliance with internally-defined vendor processes

C.

To determine compliance with signed vendor agreements/contracts

D.

To ensure your entitlements do not exceed your allocations

E.

To determine compliance with licensing agreements regarding who, how, and when freeware software is being used

Question 10

When creating custom products: (Choose the best answer.)

Options:

A.

Custom products should not be tracked in ServiceNow.

B.

Custom products should not be created for anything included in the content library.

C.

Custom products are automatically created in the content library.

D.

Custom products should be created for anything included in the content library.

Question 11

Which catalog provides a collection of models in the environment?

Options:

A.

Service Catalog

B.

Item Catalog

C.

Product Catalog

D.

Vendor Catalog

E.

Model Catalog

Question 12

Once downgrade rights have been populated in the Downgrade Rights table, can they be deleted?

Options:

A.

Yes, they can once accepted

B.

They can be deleted or deactivated

C.

They cannot until all associated allocations have been removed

D.

No, they cannot

Question 13

Select the field attribute that indicates whether this product result is from the most recent reconciliation run.

Options:

A.

Current

B.

Last

C.

Active

D.

Latest

Question 14

Once you are ready to retire software in ServiceNow, what is the critical first step in the retirement process?

Options:

A.

Manually set Allocations available on the entitlement to Zero (0)

B.

Expire identified active software entitlements

C.

Run the Software Model Lifecycle Report

D.

Revoke all current allocations

E.

Recover the identified software entitlements

Question 15

The Software Asset Management Content Service is automatically enabled and cannot be opted out.

Options:

A.

True

B.

False

Question 16

Software Model Lifecycles can only be created for an external, publisher defined date.

Options:

A.

True

B.

False

Question 17

Within the ‘Run Reconciliation’ process, how can the reconciliation be grouped?

Options:

A.

Country, Department, Corporation, Location, Account

B.

Country, Department, Company, Region, Cost Center

C.

Country, Business Unit, Corporation, Location, Account

D.

Country, Business Unit, Company, Region, Cost Center

Question 18

A Software Product can only have a single license metric type associated to it.

Options:

A.

True

B.

False

Question 19

The definition forin the Reconciliation Product result is: “Estimated cost of remediating non-compliance based on the least number of rights needed.”

Options:

A.

Reconciliation cost

B.

True-up cost

C.

True-down cost

D.

Over-licensed cost

Question 20

By default, which ServiceNow role can view reconciliation results?

Options:

A.

sam_reconcile_user

B.

sam_user

C.

sam_viewer

D.

sam_cmdb_user

Question 21

Software Asset Lifecycle has components.

Options:

A.

8

B.

6

C.

7

D.

5

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Total 141 questions
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