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Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability?
Where can you control the maximum number of tasks that can be selected when manually running dynamic scheduling?
How do you prevent a task which has been rejected by an agent from being dynamically assigned to the same agent in the next 24 hours?
When using mandatory skills and dynamic scheduling, which matching criteria should be configured in the dynamic scheduling task filter?
What is used to organize work into tasks and can also be published m the service catalog as catalog items?
What state must a work order request be in to set dependencies for work order tasks?
Which operational role is responsible for reviewing reports, metrics, and team performance?
What is used to categorize different types of work for time reporting?
Where can dispatchers view the location history of field agents to track and review their activities over a historical period?
When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher drags a lower priority task over a higher priority task, what will occur?
What state do work order tasks need to be in for dynamic scheduling to assign them?
Which operational role is responsible for managing field agent skills?
As it pertains to time recording, FSM Rate Card Task Work (Billable) and FSM Rate Card Task Work OT (Billable), are examples of what?
Map page markers, map filters, and map data are key components of what?
Which mobile application does field service use?
What field service model is used for maintenance at regular intervals?
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose four.)
Enabling the Use dispatch queue option in the field service assignment configuration allows dispatchers to?
As it pertains to time recording, what allows field agents to record beyond the standard 40 hours of time per week?
What assignment method uses this calculation for task assignment '(Criteria_1 rating x Criteria_1 weight) / total criterion weight + (Critena_2 rating x Critena_2 weight) / total criterion weight + (Critena_3 rating x Criteria_3 weight) / total of criterion weight'?
What can be used to send articles, notices, and announcements to relevant customers?
If you are using auto-routing or auto-dispatch, what must be set in system properties for precise time estimates?
As it pertains to dynamic scheduling configuration, what are the main components of task filters? (Choose three.)
What feature reorders an agent’s tasks for the day as efficiently as possible, using either geolocation or straight-line estimation?
Assuming task-driven process lifecycle is enabled, how many work order tasks are required for a work order request?