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Salesforce Salesforce-AI-Specialist Salesforce Certified AI Specialist Exam Exam Practice Test

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Total 152 questions

Salesforce Certified AI Specialist Exam Questions and Answers

Question 1

In addition to Recipient and Sender, which object should an AI Specialist utilize for inserting merge fields into a Sales email template prompt?

Options:

A.

Recipient Opportunities

B.

Recipient Account

C.

User Organization

Question 2

An AI Specialist wants to include data from the response of external service invocation (REST API callout) into the prompt template.

How should the AI Specialist meet this requirement?

Options:

A.

Convert the JSON to an XML merge field.

B.

Use External Service Record merge fields.

C.

Use “Add Prompt Instructions” flow element.

Question 3

Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature.

What does Einstein consider when generating a summary?

Options:

A.

Generation is grounded with conversation context, Knowledge articles, and cases.

B.

Generation is grounded with existing conversation context only.

C.

Generation is grounded with conversation context and Knowledge articles.

Question 4

Universal Containers is using Einstein Copilot for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the copilot to match opportunities.

What is one criteria that Einstein Copilot for Sales uses to match similar opportunities?

Options:

A.

Matched opportunities are limited to the same account.

B.

Matched opportunities were created in the last 12 months.

C.

Matched opportunities have a status of Closed Won from last 12 months.

Question 5

Based on the user utterance, “Show me all the customers in New York", which standard Einstein Copilot action will the planner service use?

Options:

A.

Query Records

B.

Select Records

C.

Fetch Records

Question 6

An AI Specialist has grounded a prompt template with a related list. During user acceptance testing (UAT). users are not getting the correct responses.

What is causing this issue?

Options:

A.

The related list is not on the parent object's page layout.

B.

The related list is Read Only.

C.

The related list prompt template option is not enabled.

Question 7

Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Einstein Copilot.

How should the AI Specialist monitor Copilot's usability and the assignment of actions?

Options:

A.

Run a report on the Platform Debug Logs.

B.

Query the Copilot log data using the metadata API.

C.

Run Einstein Copilot Analytics.

Question 8

Universal Containers (UC) plans to automatically populate the Description field on the Account object.

Which type of prompt template should UC use?

Options:

A.

Field Generation prompt template

B.

Flex Prompt template

C.

Sales Email prompt template

Question 9

A Salesforce AI Specialist is reviewing the feedback from a customer about the ineffectiveness of the prompt template.

What should the AI Specialist do to ensure the prompt template's effectiveness?

Options:

A.

Monitor and refine the template based on user feedback.

B.

Use the Prompt Builder Scorecard to help monitor.

C.

Periodically change the templates grounding object.

Question 10

How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?

Options:

A.

Masked data will be de-masked during response journey.

B.

Masked data will be de-masked during request journey.

C.

Responses that do not meet the relevance threshold will be automatically rejected.

Question 11

Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team's performance by identifying areas for improvement and competitive intelligence.

Which feature provides insights about competitor mentions and coaching opportunities?

Options:

A.

Call Summaries

B.

Einstein Sales Insights

C.

Call Explorer

Question 12

Universal Containers (UC) is looking to improve its sales team's productivity by providing real-time insights and recommendations during customer interactions.

Why should UC consider using Agentforce Sales Agent?

Options:

A.

To track customer interactions for future analysis

B.

To automate the entire sales process for maximum efficiency

C.

To streamline the sales process and increase conversion rates

Question 13

Before activating a custom copilot action, an AI Specialist would like is to understand multiple real-world user utterances to ensure the action being selected appropriately.

Which tool should the AI Specialist recommend?

Options:

A.

Model Playground

B.

Einstein Copilot

C.

Copilot Builder

Question 14

Universal Containers wants to reduce overall agent handling time minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields.

Which combination of Einstein for Service features enables this effort?

Options:

A.

Einstein Service Replies and Work Summaries

B.

Einstein Reply Recommendations and Case Summaries

C.

Einstein Reply Recommendations and Case Classification

Question 15

What is the primary function of the planner service in the Einstein Copilot system?

Options:

A.

Generating record queries based on conversation history

B.

Offering real-time language translation during conversations

C.

Identifying copilot actions to respond to user utterances

Question 16

Universal Containers (UC) has implemented Generative AI within Salesforce to enable summarization of a custom object called Guest. Users have reported mismatches in the generated information.

In refining its prompt design strategy, which key practices should UC prioritize?

Options:

A.

Enable prompt test mode, allocate different prompt variations to a subset of users for evaluation, and standardize the most effective model based on performance feedback.

B.

Create concise, clear, and consistent prompt templates with effective grounding, contextual role-playing, clear instructions, and iterative feedback.

C.

Submit a prompt review case to Salesforce and conduct thorough testing In the playground to refine outputs until they meet user expectations.

Question 17

Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks?

Options:

A.

Secure Data Retrieval and Grounding

B.

Data Masking

C.

Prompt Defense

Question 18

Universal Containers plans to implement prompt templates that utilize the standard foundation models.

What should the AI Specialist consider when building prompt templates in Prompt Builder?

Options:

A.

Include multiple-choice questions within the prompt to test the LLM's understanding of the context.

B.

Ask it to role-play as a character in the prompt template to provide more context to the LLM.

C.

Train LLM with data using different writing styles including word choice, intensifiers, emojis, and punctuation.

Question 19

Universal Containers wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) in a prompt template.

What should the AI Specialist recommend?

Options:

A.

Create a Flex template to add resources with standard and custom objects as inputs.

B.

Create a prompt template passing in a special custom object that connects the records temporarily,

C.

Create a prompt template-triggered flow to access the data from standard and custom objects.

Question 20

Which configuration must an AI Specialist complete for users to access generative Al-enabled fields in the Salesforce mobile app?

Options:

A.

Enable Mobile Generative AI.

B.

Enable Mobile Prompt Responses.

C.

Enable Dynamic Forms on Mobile.

Question 21

Universal Containers (UC) is discussing its AI strategy in an agile Scrum meeting.

Which business requirement would lead an AI Specialist to recommend connecting to an external foundational model via Einstein Studio (Model Builder)?

Options:

A.

UC wants to fine-tune model temperature.

B.

UC wants a model fine-tuned using company data.

C.

UC wants to change the frequency penalty of the model.

Question 22

An AI Specialist is creating a custom action in Einstein Copilot.

Which option is available for the AI Specialist to choose for the custom copilot action?

Options:

A.

Apex trigger

B.

SOQL

C.

Flows

Question 23

A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries.

Responses must be grounded in the organization's knowledge base to maintain consistency and accuracy.

Which feature in Einstein for Service should the support team use?

Options:

A.

Einstein Service Replies

B.

Einstein Reply Recommendations

C.

Einstein Knowledge Recommendations

Question 24

An AI Specialist implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce. The AI Specialist needs to configure the system to use the most accurate and up-to-date information for email generation.

Which grounding technique should the AI Specialist use?

Options:

A.

Ground with Apex Merge Fields

B.

Ground with Record Merge Fields

C.

Automatic grounding using Draft with Einstein feature

Question 25

An AI Specialist is creating a custom action for Agentforce.

Which setting should the AI Specialist test and iterate on to ensure the action performs as expected?

Options:

A.

Action Name

B.

Action Input

C.

Action Instructions

Question 26

Leadership needs to populate a dynamic form field with a summary or description created by a large language model (LLM) to facilitate more productive conversations with customers. Leadership also

wants to keep a human in the loop to be considered in their AI strategy.

Which prompt template type should the AI Specialist recommend?

Options:

A.

Sales Email

B.

Field Generation

C.

Record Summary

Question 27

Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the

content's safety level.

What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score?

Options:

A.

Not safe

B.

Safe

C.

Moderately safe

Question 28

What is the correct process to leverage Prompt Builder in a Salesforce org?

Options:

A.

Select the appropriate prompt template type to use, select one of Salesforce's standard prompts, determine the object to associate the prompt, select a record to validate against, and associate the prompt to an action.

B.

Select the appropriate prompt template type to use, develop the prompt within the prompt workspace, select resources to dynamically insert CRM-derived grounding data, pick the model to use, and test and validate the generated responses.

C.

Enable the target object for generative prompting, develop the prompt within the prompt workspace, select records to fine-tune and ground the response, enable the Trust Layer, and associate the prompt to an action.

Question 29

Universal Containers wants support agents to use Agentforce to ask questions about its product tutorials and product guides.

What should the AI Specialist do to meet this requirement?

Options:

A.

Create a prompt template for product tutorials and guides.

B.

Add an Answer Questions custom field in the product object for tutorial instructions.

C.

Publish product tutorials and guides as Knowledge articles.

Question 30

Universal Containers needs to provide insights on the usability of Agents to drive adoption in the organization.

What should the AI Specialist recommend?

Options:

A.

Agent Analytics

B.

Agentforce Analytics

C.

Agent Studio Analytics

Question 31

An AI Specialist created a custom Agent action, but it is not being picked up by the planner service in the correct order.

Which adjustment should the Al Specialist make in the custom Agent action instructions for the planner service to work as expected?

Options:

A.

Specify the dependent actions with the reference to the action API name.

B.

Specify the profiles or custom permissions allowed to invoke the action.

C.

Specify the LLM model provider and version to be used to invoke the action.

Question 32

Universal Containers (UC) wants to enable its sales reps to explore opportunities that are similar to previously won opportunities by entering the utterance, "Show me other opportunities like this one."

How should UC achieve this in Einstein Copilot?

Options:

A.

Use the standard Copilot action.

B.

Create a custom Copilot action calling a flow.

C.

Create a custom Copilot action calling an Apex class.

Question 33

A Salesforce Administrator wants to generate personalized, targeted emails that incorporate customer interaction data. The admin wants to leverage large language models (LLMs) to write the emails, and wants to reuse templates for different products and customers.

Which solution approach should the admin leverage?

Options:

A.

Use sales Email standard templates

B.

Create a t field Generation prompt template type

C.

Create a Sales Email prompt template type.

Question 34

Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps.

Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?

Options:

A.

Einstein Copilot

B.

Einstein Sales Summaries

C.

Einstein Work Summaries

Question 35

Universal Containers (UC) is Implementing Service AI Grounding to enhance its customer service operations. UC wants to ensure that its AI- generated responses are grounded in the most relevant data sources. The

team needs to configure the system to include all supported objects for grounding.

Which objects should UC select to configure Service AI Grounding?

Options:

A.

Case, Knowledge, and Case Notes

B.

Case and Knowledge

C.

Case, Case Emails, and Knowledge

Question 36

Universal Containers (UC) wants to leverage Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles.

On which AI capability should UC train the service agents?

Options:

A.

Case Replies

B.

Knowledge Replies

C.

Service Replies

Question 37

An AI Specialist has created a copilot custom action using flow as the reference action type. However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting.

What should the AI Specialist do to identify the root cause of the problem?

Options:

A.

In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs.

B.

Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections.

C.

In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information.

Question 38

Universal Containers (UC) is implementing Einstein Generative AI to improve customer insights and interactions. UC needs audit and feedback

data to be accessible for reporting purposes.

What is a consideration for this requirement?

Options:

A.

Storing this data requires Data Cloud to be provisioned.

B.

Storing this data requires a custom object for data to be configured.

C.

Storing this data requires Salesforce big objects.

Question 39

The AI Specialist of Northern Trail Outfitters reviewed the organization's data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields

were deemed sensitive and have been masked within Einstein's Trust Layer.

Which steps should the AI Specialist take upon modifying the masked fields?

Options:

A.

Turn off the Einstein Trust Layer and turn it on again.

B.

Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response

C.

Turn on Einstein Feedback so that end users can report if there are any negative side effects on AI features.

Question 40

A sales manager is using Agent Assistant to streamline their daily tasks. They ask the agent to Show me a list of my open opportunities.

How does the large language model (LLM) in Agentforce identify and execute the action to show the sales manager a list of open opportunities?

Options:

A.

The LLM interprets the user's request, generates a plan by identifying the apcMopnete topics and actions, and executes the actions to retrieve and display the open opportunities

B.

The LLM uses a static set of rules to match the user's request with predefined topics and actions, bypassing the need for dynamic interpretation and planning.

C.

Using a dialog pattern. the LLM matches the user query to the available topic, action and steps then

performs the steps for each action, such as retrieving a fast of open opportunities.

Question 41

After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims to deploy it to the service team.

Which key consideration should the AI Specialist keep in mind for this deployment?

Options:

A.

Assign the Agentforce for Service permission to the Service Cloud users.

B.

Assign the standard service actions to Agentforce Service Agent.

C.

Review and test standard and custom Agent topics and actions for Service Center use cases.

Question 42

What should an AI Specialist consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?

Options:

A.

The Activities related list on the Account object is not supported because it is a polymorphic field.

B.

If person accounts have been enabled, merge fields will not be available for the Account object.

C.

Prompt generation will yield no response when there is no related list associated with an Account in runtime.

Question 43

In Model Playground, which hyperparameters of an existing

Salesforce-enabled foundational model can an AI Specialist change?

Options:

A.

Temperature, Frequency Penalty, Presence Penalty

B.

Temperature, Top-k sampling, Presence Penalty

C.

Temperature, Frequency Penalty, Output Tokens

Question 44

The sales team at a hotel resort would like to generate a guest summary about the guests' interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page.

Which AI capability should the team use?

Options:

A.

Einstein Copilot

B.

Prompt Builder

C.

Model Builder

Question 45

An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground on the following data.

Opportunity Products Events near the customer Tone and voice examples

How should the AI Specialist obtain related items?

Options:

A.

Call prompt initiated flow to fetch and ground the required data.

B.

Create a flex template that takes the records in question as inputs.

C.

Utilize a standard email template and manually insert the required data fields.

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Total 152 questions