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Salesforce OmniStudio-Consultant Salesforce Certified OmniStudio Consultant Exam (WI25) Exam Practice Test

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Total 142 questions

Salesforce Certified OmniStudio Consultant Exam (WI25) Questions and Answers

Question 1

A company has an existing OmniScript that agents use to create new billing accounts. It currently has three steps to capture the required information:

• Step 1: account name and legal number

• Step 2: billing cycle and monthly due date

• Step 3: email and telephone number

After each step, a DataRaptor is used to update the account information in Salesforce.

Following best practices, which two improvements can the consultant recommend for this OmniScript?

Choose 2 answers

Options:

A.

Create a reusable OmniScript for this process

B.

Use a single DataRaptor to save the information

C.

Combine the three steps into one step

D.

Configure the save for later property

Question 2

What is the purpose of Step elements in OmniScript?

Options:

A.

Allows the user to input data

B.

Groups elements that extract data

C.

Enables the use of repeatable blocks

D.

Organizes the script into one or more pages

Question 3

which of the following are Integration Procedure Actions?

Options:

A.

Email

B.

OmniScript

C.

PDF

D.

Type Ahead

Question 4

When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.

Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

Options:

A.

OmniStudio Action

B.

Integration Procedure

C.

Data Maptor

D.

Calculation Procedure

Question 5

Which three of the following are functions of a Text Block element in OmniScript?

Choose 3 answers

Options:

A.

Error conditions

B.

User input fields

C.

Links or images

D.

Text formatting

E.

Table formatting

Question 6

A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.

Which two OmniStudio tools should the consultant recommend to meet these requirements'

Choose 2 answers

Options:

A.

OmniStudio Action

B.

Calculation Procedure

C.

Calculation Matrix

D.

DataRaptor Transform

Question 7

A Salesforce Omnistudio Consultant is validating an Omniscript they have developed for a client. The client has specific business requirements that the

script must meet.

What is the best way for the consultant to ensure that the Omniscript meets the client's business requirements?

Options:

A.

Implement the Omniscript without comparing it with the client's business requirements.

B.

Assume that the Omniscript meets the client’s business requirements without conducting a review.

C.

Conduct a thorough review of the Omniscript, comparing each step with the client's business requirements.

D.

Ask the client to review the Omniscript with their internal team.

Question 8

A business requires a solution to generate an event {platform event) using account information. All the event information is related to the customer and is stored in Salesforce.

Using an Integration Procedure, which two actions are necessary to design this solution?

Choose 2 answers

Options:

A.

HTTP

B.

Response

C.

DataRaptor Post

D.

DataRaptor Extract

Question 9

An insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiplecopies of the rating or pricing tables.

What is an advantage of calculation procedures that the consultant should highlight in this scenario?

Options:

A.

Allows aggregate functions

B.

Allows text concatenation using algebraic operators

C.

Allows multiple versions that will execute based on when the request is made

D.

Allows AI integration to calculate next best offer using policy attributes

Question 10

A consultant is designing a FlexCard for a client. The client wants the FlexCard to launch a child card with additional information and actions related to the parent card when the agent clicks on a button. How should the consultant design the FlexCard to meet the client's requirements?

Options:

A.

Design the parent card to launch a child card when the specific action is taken.

B.

Design the parent card to launch a child card through a Flyout Action.

C.

Design the parent card to launch a new DataRaptor when the specific action is taken.

D.

Design the parent card to launch a new OmniScript when the specific action is taken.

Question 11

what can a DataRaptor Extract do?

Options:

A.

Create data in multiple related objects

B.

Extract data from a spreadsheet

C.

Retrieve data from multiple related objects

D.

Load data from external sources

Question 12

A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:

• Service category

• Number of hours

• Hourly rate

The number of hours should be multiplied with the hourly rate to calculate the total for each row.

Which three OmniScript elements should the consultant recommend to meet these requirements?

Choose 3 answers

Options:

A.

Edit Block

B.

Multi-select

C.

Formula

D.

Step

E.

Input Block

Question 13

A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stake holder of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.

Which two features should the consultant highlight to address IT's concerns?

Choose 2answers

Options:

A.

The FlexCard Wizard

B.

Lightning web components used in FlexCards

C.

Newport Design System used in FlexCards

D.

The FlexCard Designer

Question 14

When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:

• A view with information about a customer account

• A list of contacts and cases associated with the account

• All information should be on one screen

What OmnlStudio tool should be used to meet this requirement?

Options:

A.

Customer IntellView

B.

Lightning Record Page

C.

OmniScript

D.

FlexCards

Question 15

A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:

• Start a process to retrieve plan consumption data

• Create a new case

• Open a promotions web page

• Change the SIM card

which combination should the consultant use in designing the solution?

Options:

A.

Custom Event and Redirect URL

B.

OmniScript and Navigate

C.

Event, Navigate and Card

D.

Flyout and OmniScript

Question 16

What is the purpose of the Messaging element in OmniScript?

Options:

A.

Display a custom styled message

B.

Send email/text to users based on logical conditions

C.

Trigger an event to external data sources based on logical conditions

D.

Display warning to users based on logical conditions

Question 17

A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.

What is the most efficient solution that the consultant can propose to meet this new requirement?

Options:

A.

Deploy the existing OmniScript to the Community portal using OmniOut.

B.

Embed the existing OmniScript as a reusable component within a new Community OmniScript.

C.

Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.

D.

Duplicate the existing OmniScript and deploy the new script on the website.

Question 18

A Salesforce Omnistudio Consultant is tasked with creating an Omniscript for a client's customer service process. The consultant wants to integrate Salesforce Knowledge into the Omniscript.

What is one way the consultant can configure an Omniscript to search for Salesforce Knowledge articles?

Options:

A.

Using a simple search ..

B.

Using a complex search algorithm

C.

Based on dynamic inputs from Omniscript fields

D.

Based on static values set up during configuration

Question 19

A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator.

In this scenario, what benefit should the consultant highlight to the developer team?

Options:

A.

It aggregates data elements that have been calculated separately.

B.

It verifies data types in the algebraic calculations of the calculation procedure.

C.

It generates sample input and output JSON that can be easily used to build DataRaptors.

D.

It allows developers to create what-if calculations.

Question 20

A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.

• Status = Active

o Pay bill

o Review usage

o Cancel service

• Status = Suspended

o Pay bill

o Reconnect service

o Cancel service

• Status = Pending installation

o Set up billing

o Schedule installation

o Cancel installation

• Status = Canceled

o Reconnect service o Cancel service

• Status = Pending installation

o Set up billing

o Scheduleinstallation

o Cancel installation

• Status = Canceled

o Pay bill

o Disconnect service

o Reconnect service

Which two FlexCard features should the consultant use to meet these requirements?

Choose 2 answers

Options:

A.

States

B.

OmniStudio Action

C.

Custom Style

D.

Flyout

Question 21

Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.

On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.

What should the consultant recommend to meet this requirement?

Options:

A.

Add a Set Errors element

B.

Add a DataRaptor to retrieve the email address

C.

Add a Validation Rule to the Contact object

D.

Add a Conditional View to the last step

Question 22

A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction.

Which three input elements can the consultant recommend to improve usability and to provide validation?

Choose 3 answers

Options:

A.

Headline

B.

Radio Group

C.

Email

D.

Text Area

E.

Range

Question 23

A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back-office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.

Which three OmniStudio tools should the consultant recommend to meet these requirements?

Choose 3 answers

Options:

A.

DataRaptor Turbo Extract

B.

OmniScript

C.

FlexCard

D.

Integration Procedure

E.

DataRaptor Load

Question 24

Which three use cases should be implemented using Calculation Procedures and matrices?

Choose 3 answers

Options:

A.

Use a house's address, size, and age of the building to determine an insurance premium.

B.

Use rules to determine eligible insurance products based on a house's address and age of the building.

C.

Use location and past usage to determine the monthly cost for an energy product.

D.

Use the product color and capacity to determine the price of a product.

E.

Use risk factors for an insured item to determine different insurance product options.

Question 25

A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:

• Allow the user to enter contact and address information

• Require the user to enter age, gender, and optionally income bracket

• Compute a discount percentage per product based on the customer data provided

• Save the list of suggested products including discounts

Which three OmniStudio tools should the consultant use to design a solution that meets these requirements?

Choose 3 answers

Options:

A.

OmniScript

B.

Integration Procedures

C.

Calculation Procedures and Matrices

D.

FlexCard

E.

OmniStudio Action

Question 26

A business has a requirement to display cases in a console for service agents. Cases can have avariety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.

Which FlexCard functionality can be used to meet this requirement?

Options:

A.

Conditional View

B.

Flyouts

C.

State

D.

Styling

Question 27

A company has designed a process that extracts a large amount of data from a Salesforce object. Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded.

What solution should the consultant recommend?

Options:

A.

DataRaptor Extract with Chaining

B.

DataRaptor Turbo Extract

C.

Calculation Procedure and DataRaptor Turbo Extract

D.

Integration Procedure and DataRaptor Turbo Extract

Question 28

A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.

Based on the user analysis exhibit shown below, which three actions should appear on the card?

Choose 3 answers

Options:

A.

Verify a transaction

B.

Request higher limit

C.

View credit score history

D.

View statements

E.

Make a payment

Question 29

which Action element redirects the user outside an LWC OmniScript?

Options:

A.

Response

B.

Done

C.

Post to Object

D.

Navigate

Question 30

A business implements several OmniScripts and requests a design review to identify possible improvements. During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labelsand input elements.

What can the consultant recommend to improve these OmniScripts?

Options:

A.

Create new versions of the OmniScripts to collect the address information.

B.

Create a reusable OmniScript to update address information.

C.

Use a DataRaptor Transform to standardize the data format.

D.

Add an address typeahead element to all the OmniScripts.

Question 31

A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.

Which tool should a consultant recommend to meet this requirement?

Options:

A.

Omniscript

B.

Lightning web components

C.

Visualforce Page

D.

FlexCards

Question 32

A consultant is designing a Flexcard for a client. The client wants the Flexcard to launch a child card with additional information and actions related to the parent card

when the agent clicks on a button.

How should the consultant design the Flexcard to meet the client's requirements?

Options:

A.

Design the parent card to launch a child card when the specific action is taken.

B.

Design the parent card to launch a child card through a Flyout Action.

C.

Design the parent card to launch a new Data Mapper when the specific action is taken.

D.

Design the parent card to launch a new Omniscript when the specific action is taken,

Question 33

A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.

How should the consultant design the solution to meet these requirements?

Options:

A.

FlexCards and Integration Procedures

B.

FlexCards and DataRaptors

C.

OmniScripts and Integration Procedures

D.

OmniScripts and DataRaptors

Question 34

When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?

Choose 2 answers

Options:

A.

They future-proof your front-end design.

B.

They can retrieve Salesforce data from multiple objects faster.

C.

They combine multiple actions into a single server call.

D.

They enable better usability in digital interactions.

Question 35

A consultant Is designing a solution for a client using Omnistudio. The client wants to display data and launch actions from their Salesforce org.

Which OmniStudio tool should the consultant use to meet this requirement?

Options:

A.

DataRaptors

B.

FlexCards

C.

OmniScripts

D.

Integration Procedures

Question 36

When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverageon their current plan.

Which OmniStudio tool could a consultant recommend to get the discounted rate?

Options:

A.

DataRaptor Turbo

B.

OmniStudio Action

C.

Calculation Matrices

D.

DataRaptor Transform

Question 37

A consultant needs to design an OmniScript to capture the following information:

• Select one payment method from a list of options

• Enter the address information with autocomplete

• Enter a phone number

Which OmniScript elements should be used to capture this information?

Options:

A.

Radio, TypeAhead, and Telephone

B.

Multi-Select. Address, and Telephone

C.

Checkbox, Geolocation, and Number

D.

Select, TypeAhead, and Number

Question 38

A consultant is designing a FlexCard for a client. The client wants to customize the look of each element on the FlexCard. What tool should the consultant use to meet the client's requirements?

Options:

A.

Use DataRaptor to customize the look of each element.

B.

Use Integration Procedures to customize the look of each element.

C.

Use the style panel in the FlexCard Designer to customize the look of each element.

D.

Use OmniScripts to customize the look of each element.

Question 39

Agents for an insurance company need to know the current and past weather conditions when creating claims for customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents have access to the information. The FlexCard needs to provide fields extracted from a weather API and an account field from Salesforce.

According to best practice, what data source should be used?

Options:

A.

Streaming API

B.

DataRaptor Extract

C.

REST

D.

Integration Procedure

Question 40

A company needs to create a quoting process for its internal agents. During quoting the agent select a product that is passed to the Omniscript with product details including the unit price, and specifies the grade (A, B, C, D, E)

size (Small, Medium, Large, X-Large). The process should use the grade and size to look up a discount factor, then multiply the unit price by that discount to retumn the quote.

Which two tools should the to meet these

Choose 2 answers

Options:

A.

Data Mapper Transform

B.

Expression Set

C.

Decision Matrix

D.

Data Mapper Extract

Question 41

A consultant is working on a project that requires the use of Omnistudio tools to automate complex business processes. The consultant is considering using Decision Matrices and Expression Sets.

What is the primary benefit of using Decision Matrices and Expression Sets in Omnistudio?

Options:

A.

They allow for calculations on matrix lookups and variables.

B.

They facilitate the creation of custom objects.

C.

They allow for the creation of custom fields.

D.

They enable the creation of custom code.

Question 42

A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:

• Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.

• Create a case for an account team member to follow up.

• Email a summary message to the user.

Which OmniScript elements should the consultant recommend to meet these requirements'

Options:

A.

Radio Group, Remote Action, and Messaging Action

B.

Multi-Select, Remote Action, and Email Action

C.

Radio Group, DataRaptor Post Action, and Email Action

D.

Edit Block, DataRaptor Post Action, and Messaging Action

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Total 142 questions