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SAP C_FSM_2211 SAP Certified Application Associate - SAP Field Service Management Exam Practice Test

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Total 124 questions
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SAP Certified Application Associate - SAP Field Service Management Questions and Answers

Question 1

After an existing template has been modified and released, what options are given to the user? Note There are 2 correct answers to this question.

Options:

A.

Deactivate other versions.

B.

Delete other versions.

C.

Reactivate other versions.

D.

Export other versions.

Question 2

What aspect of SAP Field service management helps meet customer expectations for real time services.

Choose the correct answer..

Options:

A.

SAP Field service management company

B.

SAP Field service management Customer Self-Service

C.

SAP Field Service management Account Service

D.

SAP Field Service Management Crowd Service

Question 3

What configuration is necessary for Reserved material in mobile? Note: There are 2 correct answers to this question.

Options:

A.

Read

B.

Create

C.

Update

D.

Delete

Question 4

You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.

Options:

A.

You must have Moment-Sets defined for equipment.

B.

You must have a portal user account.

C.

You must have business rules configured.

D.

You must have equipment records against your account.

E.

You must have auto-release of assignments.

Question 5

Which activities can you perform in the Administration module? Note: There are 2 correct answers to this question.

Options:

A.

Define service workflows.

B.

Edit Smartform templates.

C.

Maintain session configuration.

D.

Perform system monitoring.

Question 6

How does SAP Field Service Management ensure reliability and security within the solution? Note: There are 3 correct answers to this question.

Options:

A.

Encryption of all data stored in the cloud (AES 256bit)

B.

Allowance of Two-factor Authentication with password and defined hardware

C.

Al-Powered platform to faster customer experience

D.

Knowledge base access for customers and employees via Self-Service Portal

E.

Automated timeout if the application is NOT actively used for a certain time

Question 7

What objects can you create/update in MDM module? Note: There are 3 correct answers to this question.

Options:

A.

Service Call

B.

Service Contract

C.

Equipment

D.

Activity

E.

Business Partner

Question 8

How are labels used within the Smartforms and Feedback module?

Options:

A.

To filter the list of Smartforms

B.

To add a label to be used as reference by the field engineer

C.

To act as a reference for generating a Smartform report

D.

To identify the elements in the Smartform

Question 9

Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service? Note: There are 3 correct answers to this question.

Options:

A.

Review and close assignments.

B.

Accept an assignment.

C.

Review company certificates.

D.

Register a partner company.

E.

Approve technician skills.

Question 10

As a technician, you want to record expenses. Which There are 3 correct answers to this question.

Options:

A.

Purchase order

B.

Equipment

C.

Service call

D.

Business partner

E.

Activity

Question 11

Which operations can be performed by default on embedded report templates? Note: There are 2 correct answers to this question.

Options:

A.

Administrators can preview report templates.

B.

Users can delete report templates.

C.

The SAP support team can modify report templates.

D.

Users can modify report templates.

Question 12

Which actions are possible with the data loader? Note: There are 2 correct answers to this question.

Options:

A.

Export

B.

Choose Data update option

C.

Enable data validation

D.

Generate sample upload file

Question 13

Which actions can you use in a Business Rule configuration? Note: There are 3 correct answers to this question.

Options:

A.

Delete Report

B.

Create Requirement

C.

Build Query

D.

Delete Object

E.

Create Object

Question 14

Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question.

Options:

A.

Used to display, hide, sort, and group fields

B.

Can be used for field validation expressions

C.

Can only be defined for mobile screens

D.

Can define color coding

E.

Able to display custom translations

Question 15

You are a service planner in SAP Field Service Management. How can you find a suitable technician in the planning board?

Options:

A.

Use a workflow.

B.

Use a checklist.

C.

Use a filter.

D.

Use a business rule.

Question 16

For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

Options:

A.

Customer feedback management

B.

Mobile service execution

C.

Workforce management

D.

Ticket and case creation

Question 17

Which of the following styles is available on a label element in Smartforms and Feedback?

Options:

A.

Strikethrough

B.

Bold

C.

Italicize

D.

Underline

Question 18

You want to make an activity available on the service technician's mobile device using the planning board. Which of the following are mandatory steps? Note: There are 2 correct answers to this question.

Options:

A.

Check the availability of the technician.

B.

Drop the activity onto the technician.

C.

Click and release the assignment.

D.

Identify a suitable technician by skills.

Question 19

Where in the SAP Field Service Management Mobile App can you capture Customer Signature? Note: There are 2 correct answers to this question.

Options:

A.

Checkout Report

B.

Service Call

C.

Business Partner

D.

Smartform

Question 20

What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

Options:

A.

Service level agreement

B.

Ticket routing rules

C.

Customer self-service

D.

Automated scheduling

Question 21

What object corresponds to the service call in ERP? Choose the correct answer

Options:

A.

Service Contract

B.

Quotation

C.

Sales Order

D.

Service Order

Question 22

What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

Options:

A.

Use Pre-assembled Reports

B.

Import Report Templates

C.

Use Pre-assembled queries

D.

Import Queries

Question 23

Which statement best describes the possibility to export offline data from the mobile app?

Options:

A.

Offline data can be exported as soon as you have access to the mobile app.

B.

Offline data can be exported from the mobile app with administrator authorization.

C.

Offline data remains encrypted on the device and CANNOT be exported from the mobile app.

D.

Offline data can be exported from the mobile app with technician authorization.

Question 24

Which SAP Analytics Cloud stories are available to d There are 2 correct answers to this question.

Options:

A.

Field Service Performance Dashboard

B.

Field Service Checkout Report

C.

Field Service Smartforms and Feedback

D.

Field Service Capacity Overview

Question 25

Which key concepts are applied to ensure a secure cloud connection when accessing Field Service

management?

Note:There are 2 correct answers to this question.

Options:

A.

SSL-Encrypted cloud communication

B.

Hardware redundancy control

C.

Outage Protection

D.

Sophisticated Cloud Service Firewall

Question 26

How can you create a service call in SAP Field Service management? Note: There are 3 correct answers to this question.

Options:

A.

Manually in the Web Application with in the master data

B.

Automatically when submitting a new service call from the Self-Service Portal

C.

Manually in Web Application within Planning and dispatching

D.

Automatically Via the cloud connector from an SAP ERP On-premise system

E.

Automatically via the cloud connector from an SAP CRM on-premise system

Question 27

In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?

Options:

A.

High touch

B.

E-mail interaction

C.

No touch

D.

Video chat

Question 28

What are the typical steps you perform in the planning and dispatching App? Note: There are 2 correct answers to this question.

Options:

A.

Create Equipment

B.

Update contacts

C.

Assign Technicians

D.

Approve Efforts

Question 29

How would a field service technician update the service assignment status?

Options:

A.

By adding a checklist

B.

By navigating to the address on the service assignments

C.

By opening the service assignments

D.

By setting the relevant workflow step

Question 30

For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question.

Options:

A.

When you need to set up a meeting with the customer

B.

When you need to record a problem for the customer

C.

When you need to plan an appointment at the customer

D.

When you need to send an engineer to the customer

Question 31

Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit?

Options:

A.

Decline

B.

Review

C.

Duplicate

D.

Request change

Question 32

Which prerequisites are necessary to integrate SAP Field Service Management with SAP Analytics Cloud? Note: There are 2 correct answers to this question.

Options:

A.

Delete recent browser history and cookies.

B.

Allow browser cookie settings to accept sapbusinessobjects.cloud.

C.

Set CoreSystems.FeatureFlag.AR.SAC.Enabled to TRUE.

D.

Set REPORTDATA UI Permission to VISIBLE.

Question 33

What object is bidirectional when integrating FSM with C4C? Choose the correct answer.

Options:

A.

Service Contract

B.

Service call

C.

Equipment Item

D.

Activity

Question 34

What can you do using the data loader in the Master Data module? Note: There are 3 correct answers to this question.

Options:

A.

Create data records.

B.

Merge data records.

C.

Delete data records.

D.

Overwrite data records.

E.

Read data records.

Question 35

What are the SAP Field Service Management service call statuses that can be mapped to ERP? Note: There are 3 correct answers to this question.

Options:

A.

Released

B.

Ready to Plan

C.

Cancelled

D.

Technically Complete

E.

Planned

Question 36

Which of the following reports will face a hard stop when you generate it in SAP Field Service Management?

Options:

A.

A report that references 21 different DTOs

B.

A service call summary for the week that returns 1000 records

C.

A nightly activity list report generated via business rules that executes in 250 seconds

D.

A spare parts list that has 1500 pages

Question 37

Which object corresponds to service call in C4C? Choose the correct answer.

Options:

A.

Sales Order

B.

Ticket

C.

Ibase

D.

Service Request

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