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SAP C_C4H520_02 SAP Certified Application Associate - SAP Field Service Management 2005 Exam Practice Test

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Total 80 questions
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SAP Certified Application Associate - SAP Field Service Management 2005 Questions and Answers

Question 1

You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment. What is missing?

Options:

A.

The equipment is reported as Operational.

B.

The equipment has NO previous history.

C.

The equipment does NOT have Moment-Sets.

D.

The equipment does NOT have an external ID.

Question 2

What are some of the main security characteristics of the SAP Field Service Management mobile app? Note: There are 2 correct answers to this question.

Options:

A.

Advanced perimeter security

B.

SSL-secured communication

C.

Full backup protection of customer data

D.

OAuth token for login-free access

Question 3

In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?

Options:

A.

Video chat

B.

No touch

C.

E-mail interaction

D.

High touch

Question 4

Which of the following reports will face a hard stop when you generate it in SAP Field Service Management?

Options:

A.

A nightly activity list report generated via business rules that executes in 250 seconds

B.

A report that references 21 different DTOs

C.

A spare parts list that has 1500 pages

D.

A service call summary for the week that returns 1000 records

Question 5

How can a developer update a record in SAP Field Service Management through the API?

Options:

A.

Using a REST-based service

B.

Using an RFC-enabled service

C.

Using an OData service

D.

Using a SOAP-based service

Question 6

Which business objects permissions do you need to enable to use the Time and Material journal? Note: There are 2 correct answers to this question.

Options:

A.

ACTIVITY

B.

MILEAGE

C.

WORKTIME

D.

EXPENSE

Question 7

After an existing template has been modified and released, what options are given to the user? Note: There are 2 correct answers to this question.

Options:

A.

Delete other versions.

B.

Reactivate other versions.

C.

Deactivate other versions.

D.

Export other versions.

Question 8

What is one of the main use cases for a Smartform?

Options:

A.

Provide smart progress feedback to the dispatcher.

B.

Generate a list of service team availability.

C.

Capture customer feedback.

D.

Provide a script for service execution.

Question 9

Which functionality is possible when the Smartform template is set to Translation status?

Options:

A.

The template can be edited.

B.

The template can be assigned to an activity.

C.

The template can be exported in XML format.

D.

The template can be assigned to an equipment.

Question 10

For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question.

Options:

A.

When you need to send an engineer to the customer

B.

When you need to set up a meeting with the customer

C.

When you need to record a problem for the customer

D.

When you need to plan an appointment at the customer

Question 11

You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.

Options:

A.

You must have Moment-Sets defined for equipment.

B.

You must have auto-release of assignments.

C.

You must have equipment records against your account.

D.

You must have business rules configured.

E.

You must have a portal user account.

Question 12

What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question.

Options:

A.

You can use it to select an object from a list.

B.

You can link picker and attachment elements together.

C.

You can link two picker elements together.

D.

You can use it to pick PNG files.

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