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How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?
All managers need to view the Employee vacation requests report in their Manager portal dashboards. Only managers have access to this report. Which configuration do you perform to fulfill these requirements?
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days.
To meet this requirement, you must set the____________. in the service level to five days.
A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.
How do you configure the report definition?
Which two options can you configure for a mobile app channel? (Choose Two)
As part of a Reservation case type that manages car rentals, clients can review their past rentals by selecting from a list of rental cases. What field type do you configure to achieve this behavior?
Select each Process Step Description on the left and drag it to the appropriate Process Step on the right.
During a promotional period, customers who agree to receive emails get a discount based on their order total.
♦ If the order total is greater than USD100, USD10 is deducted from the order.
♦ If the order total is greater than USD150, USD25 is deducted from the order.
♦ If the order total is greater than USD200, USD50 is deducted from the order.
How do you configure the Promotional discount field?
Which use case describes the function of the Estimator tool?
In a boat repair case type, clients can set their boat type as Powered, Sail, or Row. During the Inspection stage, the Inspect Boat process prompts technicians to inspect the common parts of all boats. However, if .boatType = 'Sail,' the technicians are additionally prompted to complete the Inspect Sailboat process.
How do you configure the case life cycle to achieve this behavior?
The business process for an automobile insurance claim consists of the following phases:
• Submission: The customer contacts a customer service representative (CSR) to file the claim.
• Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
• Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
• Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
Which two situations require a data type? (Choose Two)
As a Business Architect, you are asked to establish the core team for the upcoming Directly Capture Objectives (DCO) sessions. Which three roles do you invite to the DCO sessions? (Choose Three)
In the following view of a timesheet application, an employee enters their hours for the week. The total hours highlighted are automatically updated with the appropriate values as the employee enters their time.
An accident claim case creates a vehicle claim case for each vehicle involved in an accident.
Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)
A developer configures a button with the action set as shown in the following image.
Place the events in the order they occur.
A reservation process allows customers to reserve a flight, hotel room, and rental car as part of a travel Itinerary. Which configuration displays the Select hotel amenities section only if a user selects the Add amenities check box?
Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.
Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
During testing, you notice that the Send case status email step does not send an email. Which work item do you create in Agile Workbench to address this issue?
You are defining a view for a loan application. If the loan applicant indicates that there is an existing open account, the Date account opened must be before the current date.
How do you configure the case type to verify that the value of Date account opened is in the past?
Which two statements are true about insights? (Choose Two)
In a purchase order case the vendor assigned might not respond to a customer query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)
