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Microsoft MB-210 Microsoft Dynamics 365 for Sales Exam Practice Test

Page: 1 / 37
Total 367 questions

Microsoft Dynamics 365 for Sales Questions and Answers

Question 1

You need to implement sales lost to competitors.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 1

Options:

Question 2

You need to add the unfavorable credit and reference check reasons to the RFQ close process. What should you do?

Options:

A.

Create custom activities for the credit and reference checks.

B.

Add a stage to the business process flow.

C.

Convert the credit and reference activities lo an opportunity.

D.

Delete the RFQ Lead record.

E.

Create custom status reasons.

Question 3

You need to manage existing RFQs.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 3

Options:

Question 4

You need to process CompanyB's order.

What should you do?

Options:

A.

Submit the order for CompanyB.

B.

Create an order from each quote per country.

C.

Activate the quotes.

D.

Create an invoice for CompanyB.

Question 5

You need to configure the RFQ process flow.

What should you create to meet each requirement? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 5

Options:

Question 6

You need to implement the time study.

What should you create?

Options:

A.

business rule

B.

insight cards with Sales Insights

C.

custom activity type

D.

new data step in the business process flow

Question 7

You need to enter information about VendorZ into the system.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Update the contact preference for CompanyD.

B.

Update the contact preference for VendorZ.

C.

Create a new connection type.

D.

Create an account record for VendorZ.

E.

Create a sub-contact record for the vendor for CompanyD.

Question 8

You need to configure the credit and reference screening playbook to meet the requirements.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 8

Options:

Question 9

You need to configure forecasting according to the requirements.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 9

Options:

Question 10

You need to set up the required sales tracking for multinational customers.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Create a primary account for the customer and contacts for each country of operation.

B.

Create each country sales territory as a sub-territory of the global territory.

C.

Associate the customer accounts for each country with the primary account.

D.

Create a primary account for the customer and assign it to the global territory.

E.

Associate the accounts in each country with the country sales territory in which it is located.

Question 11

You need to configure the RFQ Won/Loss chart.

How should you configure the chart? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 11

Options:

Question 12

You need to resolve the issue for PreferredCustomerA, What should you create?

Options:

A.

a product catalog for each country

B.

a discount list for Preferred Customers

C.

a price list for the currency of each country

D.

a product bundle for each country

E.

a playbook category

Question 13

You need to determine how notes and attachments are handled in converted leads.

How are they handled?

Options:

A.

moved to the account after the lead is qualified

B.

deleted after the lead is qualified

C.

stay with the inactive lead after the opportunity is qualified

D.

automatically moved to the opportunity after the lead is qualified

Question 14

You need to determine the cause of the error for approved quotes.

Why does the error occur?

Options:

A.

The quote has been deleted.

B.

The opportunity is in Active state.

C.

The quote template is in Active mode.

D.

The quote is in Active state.

Question 15

You need to ensure that the salespeople can access all their meetings when they travel.

What should you recommend the salespeople use?

Options:

A.

Dynamics 365 Sales Insights

B.

Dynamics 365 for phones and tablets app

C.

Dynamics 365 Sales mobile app

D.

Dynamics 365 for Outlook

Question 16

You need to explain to a salesperson where to find information in the mobile app.

Which location should you direct them to for the information?

To answer, drag the appropriate locations to the correct information required. Each location may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content

NOTE: Each correct selection is worth one point.

Question # 16

Options:

Question 17

You are implementing Dynamics 365 Sales for a beverage company.

The company sells drinks by individual cans, by the dozen, or by the case of 48 cans as follows:

* There are three flavors: strawberry, vanilla, and chocolate.

* Each can costs S5.00

* A dozen cans cost S55.O0.

* Each case has four dozen cans and costs $200.00.

* A combination case includes a dozen cans of each flavor and costs $160.00.

* Purchases of four or more cases get an extra 10 percent off the price.

You need to set up the product catalog.

Which components should you use? To answer, drag the appropriate components to the correct entry descriptions. Each component may be used once, more Than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Question # 17

Options:

Question 18

You are a Dynamics 365 Sales administrator.

You need to review an interactive dashboard for Accounts in the Sales Hub.

For each scenario, which finer type should you use? To answer, drag the appropriate filter type to the correct scenario. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Question # 18

Options:

Question 19

You use Dynamics 365 for Sales. Users search for leads by using email addresses, phone numbers, and comments made in notes.

Users report that the results they obtain when using Global Search are not useful.

You need to configure Dynamics 365 to enable the users to locate leads.

What should you implement? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 19

Options:

Question 20

A company is evaluating Dynamics 365 Sales to replace an existing customer relationship management (CRM).

An IT manager observes that the company requires 20 custom tables. The company wants the most cost-effective solution.

You need to recommend a license type to the company.

What should you recommend?

Options:

A.

Sales Professional

B.

Sales Enterprise

C.

Microsoft Relationship Sales

D.

Sales Premium

Question 21

A company deploys reporting for Dynamics 365 Sales.

You need to set up the Power BI content pack.

Which Power BI product should you use to customize the content pack reports?

Options:

A.

Power Bl website

B.

Power Bl Desktop

C.

Power Bl Premium

D.

Power Bl Professional

Question 22

A company uses Dynamics 365 for Sales.

You need to change the description field on the quote.

Which state allows you to make the change?

Options:

A.

Closed

B.

Active

C.

Draft

D.

Won

Question 23

A company plans to move their headquarters from the United States to Europe.

You need to round all currency values to four decimal places and display the correct currency symbol.

Solution: Change the currency decimal precision and currency display options.

Does the solution meet the goal?

Options:

A.

Yes

B.

No

Question 24

You manage a Dynamics 365 Sales environment.

You need to configure the default status reason for the status of each lead.

Which status reason should you associate to each scenario? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 24

Options:

Question 25

An administrator configures Dynamics 365 Sales to use embedded intelligence.

As part of the deployment, the following features are configured:

automated notification of a missed opportunity closing date

the web diem for sales is used for user communications

server-side synchronization configured to track incoming messages

automated meeting requests from incoming email messages

You need to determine which features are available for implementations of Microsoft Exchange.

Which product or products should you use for each feature? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 25

Options:

Question 26

A company is implementing the Dynamics 365 Sales mobile app.

The company requires setup of several push notifications for sellers who use the app.

You need to create the push notifications.

Which feature should you use?

Options:

A.

Plug-in

B.

Classic Dataverse workflow

C.

Cloud flow

Question 27

You use Dynamics 365 Sales.

You need to add products to an invoice.

Which options should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 27

Options:

Question 28

You are working a list of leads in Dynamics 365 Sales.

You have a custom security role that contains the following privileges:

* create and edit user-level privileges on the lead and note entities

* business unit-level append, append to, and assign privileges on the lead and note entities

* organization-level share privileges on the lead and note entities

You need to perform the following actions on leads:

* Add notes to leads

* Assign leads to other users

How should you manage leads? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 28

Options:

Question 29

You need to ensure that employees have the appropriate territory set up.

What should you do? To answer, select the appropriate option in the answer area.

NOTE: Each correct selection is worth one point.

Question # 29

Options:

Question 30

You need to resolve the missing credit card order.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Create the order.

B.

Qualify a lead.

C.

Create a contact

D.

Convert the email.

Question 31

You need to optimize generated forecasts. What should you create?

Options:

A.

one predictive opportunity scoring model

B.

two predictive opportunity scoring models

C.

two predictive lead scoring models

D.

one predictive lead scoring model

Question 32

You need to resolve the issue reported by User1.

Which three actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Configure the connection graph.

B.

Configure Linkedln Sales Navigator Lead lookup control.

C.

Create a tab for Linkedln Sales Navigator and make it visible.

D.

install Linkedin Sales Navigator and enable it.

E.

Enable CRM sync and activity writeback.

Question 33

You need to solve the TesterA issue. What should you do?

Options:

A.

Select Enable Dynamics 365 for mobile.

B.

Log out and log back in to view non-production apps.

C.

Select Apps from the non-production apps.

D.

Customize the mobile app to match the model-driven app.

Question 34

You need to fix the opportunity fating issue that EmployeeB reports. What should you update?

Options:

A.

Exchange data

B.

Activity influence

C.

Health score grading

D.

Communication frequency

Question 35

You need to create new leads from activities.

What should you do? To answer, drag the appropriate actions to the correct activity types. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Question # 35

Options:

Question 36

You need to add the new types to the product catalog.

What should you do for each scenario? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 36

Options:

Question 37

You need to assign the appropriate out-of-the-box security roles.

Which roles should you assign? To answer, drag the appropriate roles to the correct users. Each role may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Question # 37

Options:

Question 38

You need to ensure that the Accounts table data does not contain duplicates.

Which three actions should you perform in sequence? To answer move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

Question # 38

Options:

Question 39

You need to create a price list for loaves of bread. What should you set up?

Options:

A.

one price list item, one discount list

B.

one price list item, three discount lists

C.

three price list items, one discount list

D.

three price list items, no discount lists

Question 40

You need to create a component for deliveries. What should you create?

Options:

A.

scheduled flow

B.

booking alert

C.

custom activity table

D.

business process flow

Question 41

You need to handle large quantity opportunities.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Question # 41

Options:

Question 42

You need to choose where to enter the other show names in the system. Where should you add the shows?

Options:

A.

Product

B.

Accounts

C.

Contacts

D.

Competitor

Question 43

You need to create a discount list for ticket sales.

Which pricing methods should you use? To answer, select the appropriate method in the dialog box in the answer area.

NOTE: Each correct selection is worth one point.

Question # 43

Options:

Question 44

You need to increase efficiency and consistency for ticket sales to meet company requirements.

What should you create?

Options:

A.

a Microsoft Flow workflow

B.

a playbook

C.

a Lifecycle Services (LCS) package

Question 45

You need to configure pricing for the Contoso, Ltd. invoice.

What should you do?

Options:

A.

Set the Invoice Product to Override Price

B.

Set the Invoice Product to Use Default

C.

Configure an end date for the price list

Question 46

You need to configure group sales discounts for alumni.

Which discount type parameters should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 46

Options:

Question 47

You need to create invoices for all customers.

Which products should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 47

Options:

Question 48

You need to resolve the sales manager's issue regarding private box customers.

What should you do?

Options:

A.

Convert all incoming phone calls to leads.

B.

Convert the sales manager's emails lo opportunities.

C.

Convert the sales manager's emails to leads.

D.

Convert the dean's phone call to an opportunity.

Question 49

You need to configure opportunity status reasons to meet the requirements for existing customer sales.

Which options should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 49

Options:

Question 50

You need to identify new customer pending sales.

What should you do?

Options:

A.

Create status reasons in the solution and associate them with Open status

B.

Add statuses for all the pending sales stages

C.

Set all new leads to a default status of Qualified

D.

Configure the solution to automatically convert leads to opportunities

Question 51

You need to configure accounting options.

Which options should you use? To answer, drag the appropriate options to the correct tasks. Each option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Question # 51

Options:

Question 52

You need to implement dashboards.

Which URL should you use?

Options:

A.

https://bellowscollege.crm.dynamics.com

B.

http://bellowscollege.crm.dynamics.com

C.

https://bellowscollege.dynamics.com

D.

https://crm.bellowscollege.dynamics.com

Question 53

You need to create a chart for the athletic director.

What should you do?

Options:

A.

Use purchaser, markup, and margin on the X-axis. Use amount of sales on the Y-axis.

B.

Use the ticket type as the X-axis. Use amount of sales on the Y-axis

C.

Use the ticket type on the X-axis. Use margins multiplied by cost on Y-axis

D.

Use discount price on the X-axis. Use the number of tickets for groups on the Y-axis.

Question 54

You need to create and configure access to the Orders report and the Discounts by Number of Employees report.

What should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 54

Options:

Question 55

You need to configure a phone call activity for the dean.

To which value should you set the value of the Call With field?

Options:

A.

contact name

B.

stakeholder

C.

record owner

D.

dean

Question 56

You need to provide a solution for the traveling salespeople.

What should you recommend for each scenario? To answer, drag the appropriate apps to the correct scenarios. Each app may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Bach correct selection is worth one point.

Question # 56

Options:

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Total 367 questions