Isaca CISA Certified Information Systems Auditor Exam Practice Test

A digital signature is a cryptographic technique that uses the sender’s private key to generate a unique code for a message or document. The receiver can use the sender’s public key to verify the authenticity and integrity of the message or document. A digital signature can prevent unauthorized change, as any modification to the message or document will invalidate the signature and alert the receiver of tampering.

References

What is a digital signature?

Digital Signature - an overview | ScienceDirect Topics

ISACA CISA Review Manual, 27th Edition, page 253

Regression testing is crucial to ensure that new changes do not negatively impact existing functionalities. The IS auditor should recommend that regression testing be conducted to confirm that the system operates correctly after changes are made.

References

ISACA CISA Review Manual 27th Edition, Page 256-257 (Testing Strategies)

The most important consideration when defining an operational log management strategy is understanding and meeting stakeholder requirements. This ensures that the strategy aligns with organizational needs and regulatory requirements, providing relevant and actionable information for security and compliance.

References

ISACA CISA Review Manual 27th Edition, Page 273-274 (Log Management)

An IT steering committee is a group of senior executives and stakeholders who provide strategic direction, guidance, and oversight for the IT function of an organization. An IT steering committee can help to improve the maturity of the IT team by ensuring that the IT initiatives are aligned with the business goals and objectives, that the IT resources are allocated and utilized effectively and efficiently, and that the IT performance and value are measured and communicated. An IT steering committee can also help to resolve conflicts, prioritize demands, and foster collaboration among the IT project managers and other business units.

References

ISACA CISA Review Manual, 27th Edition, page 254

Auditing IT Governance

The Impact of Poor IT Audit Planning and Mitigating Audit Risk

IS Audit Basics: The Components of the IT Audit Report

Threat modeling is an approach that enables IS auditors to identify, analyze, and mitigate potential security vulnerabilities within an application by understanding the threats, attacks, vulnerabilities, and countermeasures. This proactive technique helps in designing secure applications.

References

ISACA CISA Review Manual 27th Edition, Page 276-277 (Threat Modeling)

In the PDCA cycle, the "Plan" phase is where targets and objectives are defined. Focusing on this phase allows the auditor to evaluate the accuracy and appropriateness of the defined targets before they are implemented and measured in subsequent phases.

References

ISACA CISA Review Manual 27th Edition, Page 315-316 (PDCA Cycle)

The change management process is the set of procedures and activities that ensure that changes to the information system are authorized, tested, documented, and implemented in a controlled manner12. A defect in a recent release indicates that there may be issues with the quality assurance, testing, or approval of the changes, which could affect the reliability, security, and performance of the system3 . Therefore, the auditor’s next step should be to evaluate the change management process and identify the root cause of the defect, as well as the impact and remediation of the incident.

References

1: Change Management - CISA

2: What is Change Management? - Definition from Techopedia

3: How to Audit Change Management - ISACA Journal

The Business Case for Security | CISA

Access authorization tables are the best way to achieve effective separation of duties in an online environment, as they allow the definition and enforcement of different access rights and privileges for different users or roles, based on the principle of least privilege12. Access authorization tables can help to prevent unauthorized or inappropriate actions, such as fraud, errors, or misuse of the system, by ensuring that no user has enough privileges to perform all parts of a transaction or business process34.

References

1: Separation of Duty (SOD) - Glossary | CSRC3 2: Separation of Duties within Information Systems4 3: Separation of Duties: Implementation & Challenges in IT2 4: Implementing Segregation of Duties: A Practical Experience Based on Best Practices - ISACA1

The success of a DLP implementation relies heavily on accurately defining and configuring the policies and rule sets. These configurations ensure that the DLP tool effectively monitors and controls the movement of sensitive data within the organization, thereby preventing data loss.

References

ISACA CISA Review Manual 27th Edition, Page 301-302 (Data Loss Prevention)

The most critical finding when reviewing an organization’s information security management is no periodic assessments to identify threats and vulnerabilities. Periodic assessments are essential for ensuring that the organization’s information security policies, procedures, standards, and controls are aligned with the current and emerging risks and threats that may affect its information assets. Without periodic assessments, the organization may not be aware of its actual security posture, gaps, or weaknesses, and may not be able to take appropriate measures to mitigate or prevent potential security incidents. No dedicated security officer, no official charter for the information security management system, and no employee awareness training and education program are also findings that may indicate some deficiencies in the organization’s information security management, but they are not as critical as no periodic assessments to identify threats and vulnerabilities. References: ISACA CISA Review Manual 27th Edition, page 343.

 A nondisclosure agreement (NDA) is the best way to protect an organization’s proprietary code during a joint-development activity involving a third party. An NDA is a legal contract that binds the parties involved in a joint-development activity to keep confidential any information, data or materials that are shared or exchanged during the activity. An NDA specifies what constitutes confidential information, how it can be used, disclosed or protected, how long it remains confidential, what are the exceptions and remedies for breach of confidentiality, and other terms and conditions. An NDA can help to protect an organization’s proprietary code from being copied, modified, distributed or exploited by unauthorized parties without its consent or knowledge. The other options are not as effective as option B, as they do not address confidentiality issues specifically. A statement of work (SOW) is a document that defines the scope, objectives, deliverables, tasks, roles, responsibilities, timelines and costs of a joint-development activity, but it does not cover confidentiality issues explicitly. A service level agreement (SLA) is a document that defines the quality, performance and availability standards and metrics for a service provided by one party to another party in a joint-development activity, but it does not cover confidentiality issues explicitly. A privacy agreement is a document that defines how personal information collected from customers or users is collected, used, disclosed and protected by one party or both parties in a joint-development activity, but it does not cover confidentiality issues related to proprietary code. References: CISA Review Manual (Digital Version) , Chapter 3: Information Systems Acquisition, Development & Implementation, Section 3.2: Project Management Practices.

 Identifying required IT skill sets that support key business processes is the first step to enable the alignment of IT staff development plans with IT strategy. An IT strategy is a plan that defines how IT will support the organization’s goals and objectives. Identifying required IT skill sets means determining the knowledge, abilities, and competencies that IT staff need to perform their roles and responsibilities effectively and efficiently. This can help to align IT staff development plans with IT strategy, as well as to identify and address any skill gaps or needs within the IT workforce. The other options are not the first steps to enable alignment, but rather possible subsequent actions that may depend on the required IT skill sets. References:

CISA Review Manual (Digital Version), Chapter 5, Section 5.11

CISA Review Questions, Answers & Explanations Database, Question ID 229

The best way for an organization to mitigate the risk associated with third-party application performance is to utilize performance monitoring tools to verify service level agreements (SLAs). Performance monitoring tools are software or hardware devices that measure and report the performance of an application or system, such as speed, availability, reliability, etc. Performance monitoring tools can help mitigate the risk associated with third-party application performance, by allowing the organization to verify whether the third-party provider is meeting the SLAs, which are contracts or agreements that define the expected level and quality of service for an application or system. Performance monitoring tools can also help identify and resolve any performance issues or problems that may arise from the third-party application. Ensuring the third party allocates adequate resources to meet requirements is a possible way to mitigate the risk associated with third-party application performance, but it is not the best one, as it may not be feasible or effective depending on the availability, cost, and suitability of the resources. Using analytics within the internal audit function is a possible way to mitigate the risk associated with third-party application performance, but it is not the best one, as it may not be timely or relevant depending on the frequency, scope, and quality of the analytics. Conducting a capacity planning exercise is a possible way to mitigate the risk associated with third-party application performance, but it is not the best one, as it may not be accurate or reliable depending on the assumptions, methods, and data used for the capacity planning.

 In an online application, data architecture provides the most information about the transaction audit trail, as it describes how data are created, stored, processed, accessed and exchanged among different components of the application. Data architecture includes data models, schemas, dictionaries, metadata, standards and policies that define the structure, quality, integrity, security and governance of data. Data architecture can help the IS auditor to trace the origin, flow, transformation and destination of data in an online transaction, and to identify the key data elements, attributes and relationships that are relevant for audit purposes. A system/process flowchart is a graphical representation of the sequence of steps or activities that are performed by a system or process. A system/process flowchart can provide some information about the transaction audit trail, but it is not as detailed or comprehensive as data architecture. A system/process flowchart shows the inputs, outputs, decisions and actions of a system or process, but it does not show the data elements, attributes and relationships that are involved in each step or activity. A file layout is a specification of the format and structure of a data file. A file layout can provide some information about the transaction audit trail, but it is not as detailed or comprehensive as data architecture. A file layout shows the fields, types, lengths and positions of data in a file, but it does not show the origin, flow, transformation and destination of data in an online transaction. Source code documentation is a description of the logic, functionality and purpose of a program or module written in a programming language. Source code documentation can provide some information about the transaction audit trail, but it is not as detailed or comprehensive as data architecture. Source code documentation shows the instructions, variables and parameters that are used to perform calculations and operations on data, but it does not show the data elements, attributes and relationships that are involved in each instruction or operation. References: CISA Review Manual (Digital Version) 1, Chapter 4: Information Systems Operations and Business Resilience, Section 4.2: Data Administration Practices.

 IT value analysis has not been completed is a finding from an IT governance review that should be of greatest concern. IT value analysis is a process of measuring and demonstrating the contribution of IT to the organization’s goals and objectives. An IS auditor should be concerned about the lack of IT value analysis, as it may indicate that the IT investments and resources are not aligned with the business needs and expectations, or that the IT performance and outcomes are not monitored and evaluated. The other options are less critical findings that may not have a significant impact on the IT governance. References:

CISA Review Manual (Digital Version), Chapter 5, Section 5.11

CISA Review Questions, Answers & Explanations Database, Question ID 218

The metric that would best measure the agility of an organization’s IT function is average time to turn strategic IT objectives into an agreed upon and approved initiative. IT agility is the ability of an IT function to respond quickly and effectively to changing business needs and opportunities. By measuring how fast an IT function can translate strategic IT objectives into actionable initiatives, such as projects or programs, an organization can assess how well its IT function can align with and support its business strategy. Average number of learning and training hours per IT staff member, frequency of security assessments against the most recent standards and guidelines, and percentage of staff with sufficient IT-related skills for the competency required of their roles are metrics that may indicate other aspects of IT performance, such as capability development, security maturity, and skills gap analysis, but they do not directly measure IT agility. References: ISACA Journal Article: Measuring IT Agility

The observation that should be of most concern to the auditor when reviewing security controls related to collaboration tools for a business unit responsible for intellectual property and patents is that employees can share files with users outside the company through collaboration tools. Collaboration tools are software or hardware devices that enable users to communicate, cooperate, and coordinate with each other on a common task or project. Collaboration tools can facilitate information sharing and knowledge exchange among users, but they can also pose security risks if not properly controlled or managed. Employees can share files with users outside the company through collaboration tools, as this can compromise the security and confidentiality of intellectual property and patents, which are valuable and sensitive assets of the organization. Employees may share files with unauthorized or untrusted users who may misuse or disclose the intellectual property and patents, either intentionally or unintentionally. This can cause harm or damage to the organization, such as loss of competitive advantage, reputation, revenue, or legal rights. Training was not provided to the department that handles intellectual property and patents is a possible observation that could indicate a security issue related to collaboration tools for a business unit responsible for intellectual property and patents, but it is not the most concerning one. Training is an activity that educates and instructs users on how to use collaboration tools effectively and securely, such as how to access, share, store, and protect information using collaboration tools. Training was not provided to the department that handles intellectual property and patents, as this can affect the awareness and competence of users on collaboration tools, and increase the likelihood of errors or mistakes that may compromise the security or quality of information. However, this observation may not be directly related to collaboration tools, as it may apply to any information system or resource used by the department. Logging and monitoring for content filtering is not enabled is a possible observation that could indicate a security issue related to collaboration tools for a business unit responsible for intellectual property and patents, but it is not the most concerning one. Logging and monitoring are processes that record and analyze the events or activities that occur on an information system or network, such as user actions, system operations, data changes, errors, alerts, etc. Content filtering is a technique that blocks or allows access to certain types of information based on predefined criteria or rules, such as keywords, categories, sources, etc. Logging and monitoring for content filtering is not enabled, as this can affect the auditability, accountability, and visibility of collaboration tools, and prevent detection or investigation of security incidents or violations related to information sharing using collaboration tools. However, this observation may not be specific to collaboration tools, as it may affect any information system or network that uses content filtering. The collaboration tool is hosted and can only be accessed via an Internet browser is a possible observation that could indicate a security issue related to collaboration tools for a business unit responsible for intellectual property and patents, but it is not the most concerning one. A hosted collaboration tool is a type of cloud-based service that provides collaboration functionality over the Internet without requiring installation or maintenance on local devices. An Internet browser is a software application that enables users to access and interact with web-based content or services. The collaboration tool is hosted and can only be accessed via an Internet browser, as this can affect the availability and reliability of collaboration tools, and introduce security or privacy risks for information sharing using collaboration tools. However, this observation may not be unique to collaboration tools, as it may apply to any cloud-based service that uses an Internet browser. 

 The best way to ensure payment transaction data is restricted to the appropriate users is implementing role-based access at the application level. Role-based access is a method of access control that assigns permissions or privileges to users based on their roles or functions within an organization or system. Role-based access can help ensure that payment transaction data is restricted to the appropriate users, by allowing only authorized users who have a legitimate need or purpose to access or use the payment transaction data, and preventing unauthorized or unnecessary access or use by other users. Implementing two-factor authentication is a possible way to enhance the security and verification of user identities, but it is not the best way to ensure payment transaction data is restricted to the appropriate users, as it does not define what permissions or privileges users have on the payment transaction data. Restricting access to transactions using network security software is a possible way to protect the network communication and transmission of payment transaction data, but it is not the best way to ensure payment transaction data is restricted to the appropriate users, as it does not specify what actions or operations users can perform on the payment transaction data. Using a single menu for sensitive application transactions is a possible way to simplify the user interface and navigation of payment transaction data, but it is not the best way to ensure payment transaction data is restricted to the appropriate users, as it does not limit what users can access or use the payment transaction data. 

The best way to determine whether programmers have permission to alter data in the production environment is by reviewing the access rights that have been granted. Access rights are permissions or privileges that define what actions or operations a user can perform on an information system or resource. By reviewing the access rights that have been granted to programmers, an IS auditor can verify whether they have been authorized to modify data in the production environment, which is where live data and applications are stored and executed. The access control system’s log settings are parameters that define what events or activities are recorded by the access control system, which is a system that enforces the access rights and policies of an information system or resource. The access control system’s log settings are not the best way to determine whether programmers have permission to alter data in the production environment, as they do not indicate what permissions or privileges have been granted to programmers. How the latest system changes were implemented is a process that describes how software updates or modifications are deployed to the production environment. How the latest system changes were implemented is not the best way to determine whether programmers have permission to alter data in the production environment, as it does not indicate what permissions or privileges have been granted to programmers. The access control system’s configuration is a set of rules or parameters that define how the access control system operates and functions. The access control system’s configuration is not the best way to determine whether programmers have permission to alter data in the production environment, as it does not indicate what permissions or privileges have been granted to programmers. 

A change log is a record of all changes made to a system or application, including the date, time, description, and approval of each change. A change log can help an IS auditor to trace the source and authorization of a modification to a system’s security settings. A system event correlation report is a tool that analyzes data from multiple sources to identify patterns and anomalies that indicate potential security incidents. A database log is a record of all transactions and activities performed on a database, such as queries, updates, and backups. A security incident and event management (SIEM) report is a tool that collects, analyzes, and reports on data from various sources to detect and respond to security incidents. 

Access to the spreadsheet is given only to those who require access is the most important control for maintaining the security of data in the spreadsheet. An IS auditor should ensure that the principle of least privilege is applied to limit the access to sensitive financial data and prevent unauthorized disclosure, modification, or deletion. The other options are less important controls that may enhance the accuracy, availability, or integrity of data in the spreadsheet, but not its security. References:

CISA Review Manual (Digital Version), Chapter 6, Section 6.31

CISA Review Questions, Answers & Explanations Database, Question ID 210

The greatest security risk associated with data migration from a legacy human resources (HR) system to a cloud-based system is data from the source and target system may be intercepted. Data interception is an attack that occurs when an unauthorized entity or individual captures or accesses data that are being transmitted or stored on an information system or network. Data interception can compromise the confidentiality and integrity of data, and cause harm or damage to data owners or users. Data migration from a legacy HR system to a cloud-based system involves transferring data from one system or location to another system or location over a network connection. This poses a high risk of data interception, as data may be exposed or vulnerable during transit or storage on unsecured or untrusted networks or systems. Data from the source and target system may have different data formats is a possible challenge associated with data migration from a legacy HR system to a cloud-based system, but it is not a security risk. Data formats are specifications that define how data are structured or encoded on an information system or network. Data formats may vary depending on different systems or platforms. Data migration may require converting data from one format to another format to ensure compatibility and interoperability between systems. Records past their retention period may not be migrated to the new system is a possible outcome associated with data migration from a legacy HR system to a cloud-based system, but it is not a security risk. Retention period is a duration that defines how long data should be kept or stored on an information system or network before being deleted or destroyed. Retention period may depend on various factors such as legal requirements, business needs, storage capacity, etc. Data migration may involve deleting or destroying data that are past their retention period to reduce the volume or complexity of data to be transferred or to comply with regulations or policies. System performance may be impacted by the migration is a possible impact associated with data migration from a legacy HR system to a cloud-based system, but it is not a security risk. System performance is a measure of how well an information system or network functions or operates, such as speed, reliability, availability, etc. System performance may be affected by data migration, as data migration may consume significant resources or bandwidth, cause interruptions or delays, or introduce errors or inconsistencies. 

 Impact assessment is an activity that occurs during the issues management process for a system development project. Issues management is a process of identifying, analyzing, resolving, and monitoring issues that may affect the project scope, schedule, budget, or quality. Impact assessment is a technique of evaluating the severity and priority of an issue, as well as its implications for the project objectives and deliverables. The other options are not activities that occur during the issues management process, but rather related to other processes such as contingency planning, configuration management, or help desk management. References:

CISA Review Manual (Digital Version), Chapter 4, Section 4.3.31

CISA Review Questions, Answers & Explanations Database, Question ID 217

According to the ISACA’s Information Security Governance Guidance for Boards of Directors and Executive Management, the highest level of maturity of an information security program is Level 5: Optimized, which means that the program is aligned with the business objectives and strategy, and continuously monitors and improves its performance and effectiveness. A framework is in place to measure risks and track effectiveness, and the program is proactive, adaptive, and innovative.

The other options represent lower levels of maturity:

A training program is in place to promote information security awareness. This is Level 2: Repeatable, which means that the program has some basic policies and procedures, and provides awareness training to employees.

Information security policies and procedures are established. This is Level 3: Defined, which means that the program has formalized policies and procedures, and assigns roles and responsibilities for information security.

The program meets regulatory and compliance requirements. This is Level 4: Managed, which means that the program has established metrics and reporting mechanisms, and complies with relevant laws and regulations.

References: : ISACA. (2001). Information Security Governance Guidance for B

The best way to prevent data leakage from a lost mobile device is data encryption on the mobile device. Data encryption is a technique that transforms data into an unreadable format using a secret key or algorithm. Data encryption protects data from unauthorized access or disclosure in case of loss or theft of a mobile device. Complex password policy for mobile devices, triggering of remote data wipe capabilities, and awareness training for mobile device users are useful measures to enhance data security on mobile devices, but they do not prevent data leakage as effectively as data encryption. A complex password policy can be bypassed by brute force attacks or password cracking tools. Remote data wipe capabilities depend on network connectivity and device power availability. Awareness training for mobile device users can reduce human errors or negligence, but it cannot guarantee compliance or behavior change. References: CISA Review Manual (Digital Version): Chapter 5 - Information Systems Operations and Business Resilience

This is the most helpful method for measuring benefits realization for a new system, because it involves evaluating the actual outcomes and impacts of the system after it has been implemented and used for a certain period of time. A post-implementation review can compare the actual benefits with the expected benefits that were defined in the business case or the benefits realization plan, and identify any gaps, issues, or opportunities for improvement. A post-implementation review can also assess the effectiveness, efficiency, and satisfaction of the system’s users, stakeholders, and customers, and provide feedback and recommendations for future enhancements or changes.

The other options are not as helpful as post-implementation review for measuring benefits realization for a new system:

Function point analysis. This is a technique that measures the size and complexity of a software system based on the number and types of functions it provides. Function point analysis can help estimate the cost, effort, and time required to develop, maintain, or enhance a software system, but it does not measure the actual benefits or value that the system delivers to the organization or its users.

Balanced scorecard review. This is a strategic management tool that measures the performance of an organization or a business unit based on four perspectives: financial, customer, internal process, and learning and growth. A balanced scorecard review can help align the organization’s vision, mission, and goals with its activities and outcomes, but it does not measure the specific benefits or impacts of a new system.

Business impact analysis (BIA). This is a process that identifies and evaluates the potential effects of a disruption or disaster on the organization’s critical business functions and processes. A BIA can help determine the recovery priorities, objectives, and strategies for the organization in case of an emergency, but it does not measure the benefits or value of a new system.

 Control self-assessment (CSA) is a technique that enables business managers and staff to assess and improve the effectiveness of their own controls and risk management processes. CSA can best enable the timely identification of risk exposure, as it allows for continuous monitoring and reporting of risks by those who are closest to the business processes and activities. External audit review, internal audit review, and stress testing are also useful methods for identifying risk exposure, but they are not as timely as CSA, as they are performed periodically or on demand by external or internal parties who may not have as much insight into the business operations and environment. References: ISACA CISA Review Manual 27th Edition, page 95.

 The waterfall life cycle model of software development is best suited for situations where the project requirements are well understood. The waterfall life cycle model is a sequential and linear approach to software development that consists of several phases, such as planning, analysis, design, implementation, testing, and maintenance. Each phase depends on the completion and approval of the previous phase before proceeding to the next phase. The waterfall life cycle model is best suited for situations where the project requirements are well understood, as it assumes that the requirements are clear, stable, and fixed at the beginning of the project, and do not change significantly throughout the project. The project is subject to time pressures is not a situation where the waterfall life cycle model of software development is best suited, as it may not be flexible or agile enough to accommodate changes or adjustments in the project schedule or timeline. The waterfall life cycle model may involve long delays or dependencies between phases, and may not allow for early feedback or delivery of software products. The project intends to apply an object-oriented design approach is not a situation where the waterfall life cycle model of software development is best suited, as it may not be compatible or effective with the object-oriented design approach. The object-oriented design approach is a technique that models software as a collection of interacting objects that have attributes and behaviors. The object-oriented design approach may require iterative and incremental development methods that allow for dynamic and adaptive changes in software design and functionality. The project will involve the use of new technology is not a situation where the waterfall life cycle model of software development is best suited, as it may not be able to cope with the uncertainty or complexity of new technology. The waterfall life cycle model may not allow for sufficient exploration or experimentation with new technology, and may not be able to handle changes or issues that arise from new technology.

 Requiring written authorization for all payment transactions is the IS auditor’s best recommendation for a compensating control in an environment where segregation of duties (SoD) cannot be enforced in an accounts payable system. SoD is a principle that requires different individuals or functions to perform different tasks or roles in a business process, such as initiating, approving, recording and reconciling transactions. SoD reduces the risk of errors, fraud and misuse of resources by preventing any single person or function from having excessive or conflicting authority or responsibility. A compensating control is a control that mitigates or reduces the risk associated with the absence or weakness of another control. Requiring written authorization for all payment transactions is a compensating control that provides an independent verification and approval of each transaction before it is processed by the accounts payable system. This control can help to detect and prevent unauthorized, duplicate or erroneous payments, and to ensure compliance with policies and procedures. The other options are not as effective as option A, as they do not provide an independent verification or approval of payment transactions. Restricting payment authorization to senior staff members is a control that limits the number of people who can authorize payments, but it does not prevent them from initiating or processing payments themselves, which could violate SoD. Reconciling payment transactions with invoices is a control that verifies that the payments match the invoices, but it does not prevent unauthorized, duplicate or erroneous payments from being processed by the accounts payable system. Reviewing payment transaction history is a control that monitors and analyzes the payment transactions after they have been processed by the accounts payable system, but it does not prevent unauthorized, duplicate or erroneous payments from occurring in the first place. References: CISA Review Manual (Digital Version) , Chapter 5: Protection of Information Assets, Section 5.2: Logical Access.

 Incremental backups are backups that only copy the data that has changed since the last backup, whether it was a full or incremental backup. The main reason to use incremental backups is to minimize the backup time and resources, as they require less storage space and network bandwidth than full backups. Incremental backups can also improve key availability metrics, such as recovery point objective (RPO) and recovery time objective (RTO), but that is not their primary purpose. Reducing costs associated with backups and increasing backup resiliency and redundancy are possible benefits of incremental backups, but they depend on other factors, such as the backup frequency, retention policy, and media type. References: CISA Review Manual (Digital Version): Chapter 5 - Information Systems Operations and Business Resilience

 The results of the previous audit are an important source of information for an IS auditor to consider when performing the risk assessment prior to an audit engagement, as they can provide insights into the current state and performance of the auditee, identify any issues or gaps that need to be followed up or addressed, and highlight any areas that require special attention or focus. The design of controls is an important factor to evaluate during an audit engagement, but it is not the most important thing to consider when performing the risk assessment prior to an audit engagement, as it does not reflect the actual implementation or effectiveness of the controls. Industry standards and best practices are useful benchmarks or guidelines for an IS auditor to compare or measure against during an audit engagement, but they are not the most important thing to consider when performing the risk assessment prior to an audit engagement, as they may not be applicable or relevant to the specific context or objectives of the auditee. The amount of time since the previous audit is a relevant criterion to determine the frequency or timing of an audit engagement, but it is not the most important thing to consider when performing the risk assessment prior to an audit engagement, as it does not indicate the level or nature of risk associated with the auditee. 

 This should be the IS auditor’s greatest concern, because it means that the organization has not considered the potential impact of the cloud document storage solution on its ability to continue its operations in the event of a disruption or disaster. A BCP is a document that outlines the procedures and actions to be taken in order to maintain or resume critical business functions during and after a crisis. A BCP should be updated whenever there is a significant change in the organization’s IT infrastructure, systems, processes, or dependencies, such as implementing a cloud document storage solution. The IS auditor should verify that the BCP reflects the current state of the organization’s IT environment, and that it addresses the risks, challenges, and opportunities associated with the cloud document storage solution.

The other options are not as concerning as the BCP not being updated:

Users are not required to sign updated acceptable use agreements. This is a minor concern, but it does not pose a major threat to the organization’s business continuity. Acceptable use agreements are documents that define the rules and guidelines for using IT resources, such as the cloud document storage solution. Users should sign updated acceptable use agreements to acknowledge their responsibilities and obligations, and to comply with the organization’s policies and standards. However, this does not affect the organization’s ability to continue its operations in a crisis.

Users have not been trained on the new system. This is a moderate concern, but it does not jeopardize the organization’s business continuity. Training users on the new system is important to ensure that they can use it effectively and efficiently, and to avoid errors or misuse that could compromise the security or performance of the system. However, this does not prevent the organization from accessing or restoring its data in a crisis.

Mobile devices are not encrypted. This is a serious concern, but it does not directly impact the organization’s business continuity. Encrypting mobile devices is a security measure that protects the data stored on them from unauthorized access or disclosure in case of loss or theft. However, this does not affect the availability or integrity of the data stored in the cloud document storage solution, which should have its own encryption mechanisms.

The most effective way for the audit team to leverage the risk management maturity of the organization is to integrate the risk register for audit planning purposes. The risk register is a document that records the identified risks, their likelihood, impact, and mitigation strategies for a project or an organization. By using the risk register, the audit team can align their audit objectives, scope, and procedures with the organization’s risk profile and priorities. This will help the audit team to provide more value-added and relevant assurance and recommendations to the management and stakeholders.

Some of the web sources that support this answer are:

Audit Maturity And Risk Management | Ideagen

Building a Mature Enterprise Risk Management Plan | AuditBoard

CISA Certified Information Systems Auditor – Question0551

 An IS auditor is conducting a review of a data center. An observation that could indicate an access control issue is muddy footprints directly inside the emergency exit. Access control is a process that ensures that only authorized entities or individuals can access or use an information system or resource, and prevents unauthorized access or use. Access control can be implemented using various methods or mechanisms, such as physical, logical, administrative, etc. Muddy footprints directly inside the emergency exit could indicate an access control issue, as they could suggest that someone has entered the data center through the emergency exit without proper authorization or authentication, and potentially compromised the security or integrity of the data center. Security cameras deployed outside main entrance is not an observation that could indicate an access control issue, but rather a control that could enhance access control, as security cameras are devices that capture and record video footage of the surroundings, and can help monitor and deter unauthorized access or activity. Antistatic mats deployed at the computer room entrance is not an observation that could indicate an access control issue, but rather a control that could prevent static electricity damage, as antistatic mats are devices that dissipate or reduce static charges from people or objects, and can help protect electronic equipment from electrostatic discharge (ESD). Fencing around facility is two meters high is not an observation that could indicate an access control issue, but rather a control that could improve physical security, as fencing is a barrier that encloses or surrounds an area, and can help prevent unauthorized entry or intrusion. 

The most assurance over the completeness and accuracy of loan application processing with respect to the implementation of a new system can be obtained by running historical transactions through the new system. Historical transactions are transactions that have been processed and recorded by the old system in the past. Running historical transactions through the new system can provide the most assurance over the completeness and accuracy of loan application processing, by comparing the results and outputs of the new system with those of the old system, and verifying whether they match or differ. This can help identify and resolve any errors or issues that may arise from the new system, such as data conversion, functionality, compatibility, etc. Comparing code between old and new systems is a possible way to obtain some assurance over the completeness and accuracy of loan application processing with respect to the implementation of a new system, but it is not the most effective one. Code is a set of instructions or commands that define how a system operates or functions. Comparing code between old and new systems can provide some assurance over the completeness and accuracy of loan application processing, by checking whether the logic, algorithms, or functions of the new system are consistent or equivalent with those of the old system. However, this may not be sufficient or reliable, as code may not reflect the actual performance or outcomes of the system, and may not detect any errors or issues that may occur at the data or user level. Reviewing quality assurance (QA) procedures is a possible way to obtain some assurance over the completeness and accuracy of loan application processing with respect to the implementation of a new system, but it is not the most effective one. QA procedures are steps or activities that ensure that a system meets its quality standards and requirements, such as testing, verification, validation, etc. Reviewing QA procedures can provide some assurance over the completeness and accuracy of loan application processing, by evaluating whether the new system has been properly tested and verified before implementation. However, this may not be adequate or accurate, as QA procedures may not cover all aspects or scenarios of loan application processing, and may not reveal any errors or issues that may arise after implementation. Loading balance and transaction data to the new system is a possible way to obtain some assurance over the completeness and accuracy of loan application processing with respect to the implementation of a new system, but it is not the most effective one. Balance and transaction data are data that reflect the status and history of loan applications in a system, such as amounts, dates, payments, etc. Loading balance and transaction data to the new system can provide some assurance over the completeness and accuracy of loan application processing, by transferring data from the old system to the new system and ensuring that they are consistent and correct. However, this may not be enough or valid, as balance and transaction data may not represent all aspects or features of loan application processing, and may not indicate any errors or issues that may arise

 Access rights provisioned according to scheme would best help to support an auditor’s conclusion about the effectiveness of an implemented data classification program. This would indicate that the data classification program has been properly implemented and enforced, and that the data is protected according to its sensitivity and value. The other options are not sufficient to demonstrate the effectiveness of a data classification program, as they do not show how the data is actually accessed and used by authorized users. References:

CISA Review Manual (Digital Version), Chapter 6, Section 6.2.31

CISA Review Questions, Answers & Explanations Database, Question ID 2042

When auditing the alignment of IT to the business strategy, it is most important for the IS auditor to evaluate deliverables of new IT initiatives against planned business services. This can help the IS auditor to assess whether the IT initiatives are meeting the business needs and expectations, delivering value and benefits, and supporting the business objectives and goals. Comparing the organization’s strategic plan against industry best practice is a possible technique for auditing the alignment of IT to the business strategy, but it is not the most important thing for the IS auditor to do, as industry best practice may not be applicable or relevant to the specific context or situation of the organization. Interviewing senior managers for their opinion of the IT function is a possible technique for auditing the alignment of IT to the business strategy, but it is not the most important thing for the IS auditor to do, as senior managers’ opinions may be subjective or biased, and may not reflect the actual performance or outcomes of the IT function. Ensuring an IT steering committee is appointed to monitor new IT projects is a possible control for ensuring the alignment of IT to the business strategy, but it is not the most important thing for the IS auditor to do, as an IT steering committee may not be effective or efficient in monitoring new IT projects, and may not have sufficient authority or influence over the IT function. 

 The IS auditor should be most concerned about the lack of follow-up education for staff members who failed the phishing simulation test. Phishing simulation tests are designed to assess the level of awareness and susceptibility of staff members to phishing attacks, and to provide feedback and training to improve their security behavior. If staff members who failed the test do not receive follow-up education, they will not learn from their mistakes and may continue to fall victim to real phishing attacks, which could compromise the security of the organization.

The other options are less concerning for the IS auditor:

Test results were not communicated to staff members. This is not ideal, as staff members should receive feedback on their performance and learn from the test results. However, this does not necessarily mean that they did not receive any training or education on how to avoid phishing attacks.

Staff members were not notified about the test beforehand. This is a common practice for phishing simulation tests, as it mimics the real-world scenario where staff members do not know when they will receive a phishing email. The purpose of the test is to measure their spontaneous reaction and awareness, not their preparedness or compliance.

Security awareness training was not provided prior to the test. This is not a major concern, as the test can serve as a baseline measurement of the current level of awareness and susceptibility of staff members, and as a starting point for providing tailored training and education based on the test results.

This should be the first thing that an IS auditor considers when evaluating firewall rules, because it defines the objectives, standards, and guidelines for securing the organization’s network and information assets. The firewall rules should be aligned with the organization’s security policy, and reflect the level of risk and protection required for each type of network traffic, system, or data. The IS auditor should compare the firewall rules with the security policy, and identify any discrepancies, gaps, or conflicts that could compromise the security or performance of the network.

The other options are not as important as the organization’s security policy when evaluating firewall rules:

The number of remote nodes. This is a factor that may affect the complexity and scalability of the firewall rules, but it is not a primary consideration for the IS auditor. Remote nodes are devices or systems that connect to the network from outside locations, such as teleworkers, mobile users, or branch offices. The IS auditor should ensure that the firewall rules provide adequate security and access control for remote nodes, but this depends on the organization’s security policy and business needs.

The firewalls’ default settings. These are the predefined configurations that come with the firewall devices or software, and that determine how they handle network traffic by default. The IS auditor should review the firewalls’ default settings, and verify that they are appropriate and secure for the organization’s network environment. However, the firewalls’ default settings may not match the organization’s security policy or specific requirements, and may need to be customized or overridden by firewall rules.

The physical location of the firewalls. This is a factor that may affect the placement and design of the firewall rules, but it is not a critical consideration for the IS auditor. The physical location of the firewalls refers to where they are installed or deployed in relation to the network topology, such as at the network perimeter, between network segments, or on individual hosts. The IS auditor should ensure that the firewall rules are consistent and coordinated across different locations, but this depends on the organization’s security policy and network architecture.

 Restricting program functionality according to user security profiles is the best control for ensuring appropriate segregation of duties within an accounts payable department. An IS auditor should verify that the access rights and permissions of the accounts payable staff are based on their roles and responsibilities, and that they are not able to perform incompatible or conflicting functions such as creating, approving, or paying invoices. This will help to prevent fraud, errors, or abuse of authority within the accounts payable process. The other options are less effective controls for ensuring segregation of duties, as they may involve audit trails, access restrictions, or user identification. References:

CISA Review Manual (Digital Version), Chapter 6, Section 6.31

CISA Review Questions, Answers & Explanations Database, Question ID 223

 The IS auditor’s primary concern when auditing the proposed acquisition of new computer hardware is that a clear business case has been established. A business case is a document that justifies the need, feasibility, and benefits of a proposed project or investment. A clear business case can help to ensure that the acquisition of new computer hardware is aligned with the organization’s goals, objectives, and requirements, and that it provides value for money and return on investment. The other options are not as important as establishing a clear business case, as they do not address the rationale or justification for acquiring new computer hardware. References: CISA Review Manual, 27th Edition, page 467

Penetration testing is a method of evaluating the security of a system or network by simulating an attack from a malicious source. Penetration testing typically consists of four phases: planning, discovery, attacks, and reporting. In the discovery phase, penetration testers gather information about the target system or network, such as host detection, domain name system (DNS) interrogation, port scanning, service identification, operating system fingerprinting, vulnerability scanning, etc. This information can help to identify potential entry points, weaknesses, or vulnerabilities that can be exploited in the subsequent attack phase. Host detection and DNS interrogation are techniques that can be used in the discovery phase to determine the active hosts and their IP addresses and hostnames on the target network. References: [ISACA CISA Review Manual 27th Edition], page 368.

The IS auditor’s next step after determining that many terminated users’ accounts were not disabled is to perform a review of terminated users’ account activity. This means that the IS auditor should check whether any of the terminated users’ accounts were accessed or used after their termination date, which could indicate unauthorized or fraudulent activity. The IS auditor should also assess the impact and risk of such activity on the confidentiality, integrity, and availability of IT resources and data. The other options are not as appropriate as performing a review of terminated users’ account activity, as they do not provide sufficient evidence or assurance of the extent and effect of the problem. References: CISA Review Manual, 27th Edition, page 240

The best recommendation is to place an intrusion detection system (IDS) between the firewall and the Internet. An IDS is a device or software that monitors network traffic for malicious activity and alerts the network administrator or takes preventive action. By placing an IDS between the firewall and the Internet, the IS auditor can enhance the security of the network perimeter and detect any attack attempts that the firewall was unable to recognize.

The other options are not as effective as placing an IDS between the firewall and the Internet:

Placing an IDS between the firewall and the organization’s web server would not protect the web server from external attacks that bypass the firewall. The web server should be placed in a demilitarized zone (DMZ), which is a separate network segment that isolates public-facing servers from the internal network.

Placing an IDS between the firewall and the demilitarized zone (DMZ) would not protect the DMZ from external attacks that bypass the firewall. The DMZ should be protected by two firewalls, one facing the Internet and one facing the internal network, with an IDS monitoring both sides of each firewall.

Placing an IDS between the firewall and the organization’s network would not protect the organization’s network from external attacks that bypass the firewall. The organization’s network should be protected by a firewall that blocks unauthorized traffic from entering or leaving the network, with an IDS monitoring both sides of the firewall.

 Identifying business processes associated with personal data exchange with the affected jurisdiction is the most helpful activity in making an assessment of the organization’s level of exposure in the affected country. An IS auditor should understand how the organization’s business operations and functions rely on or involve the cross-border transfer of personal data, as well as the potential impacts and risks of the new regulation on the business continuity and compliance. The other options are less helpful activities that may provide additional information or context for the assessment, but not its primary focus. References:

CISA Review Manual (Digital Version), Chapter 7, Section 7.4.21

CISA Review Questions, Answers & Explanations Database, Question ID 221

 Capacity management is a process that ensures that the IT resources of an organization are sufficient to meet the current and future demands of the business. Capacity management enables organizations to identify the extent to which components need to be upgraded, by monitoring and analyzing the performance, utilization, and availability of the IT components, such as servers, networks, storage, applications, etc., and identifying any bottlenecks, gaps, or risks that may affect the service level agreements (SLAs) or quality of service (QoS). Capacity management also helps organizations to plan and optimize the use of IT resources, by forecasting the future demand and growth of the business, and aligning the IT capacity with the business needs and objectives. Forecasting technology trends is a possible outcome of capacity management, but it is not its main purpose. Establishing the capacity of network communication links is a part of capacity management, but it is not its main goal. Determining business transaction volumes is an input for capacity management, but it is not its main objective.

The most helpful thing to ensure the integrity of the system throughout the change when moving from one database management system (DBMS) to another is preserving the same data structure. A DBMS is a software system that manages and manipulates data stored in a database, such as creating, updating, querying, deleting, etc. A database is a collection of structured or organized data that can be accessed or manipulated by a DBMS. A data structure is a way of organizing or arranging data in a database, such as tables, columns, rows, keys, indexes, etc. Preserving the same data structure when moving from one DBMS to another can help ensure the integrity of the system throughout the change, by maintaining the consistency and accuracy of data in the database, and avoiding any errors or issues that may arise from incompatible or inconsistent data structures between different DBMSs. Preserving the same data classifications is a possible thing to ensure the integrity of the system throughout the change when moving from one DBMS to another, but it is not the most helpful one. Data classifications are categories or labels that define the level of sensitivity or importance of data in a database, such as public, confidential, secret, etc. Data classifications can help protect the security and privacy of data in the database by applying appropriate controls or restrictions on data access or use based on their classifications. Preserving the same data classifications when moving from one DBMS to another can help ensure the integrity of the system throughout the change by preventing unauthorized or inappropriate access or use of data in the database. However, this may not be directly related to the DBMS change, as it may apply to any data migration or transfer process. Preserving the same data inputs is a possible thing to ensure the integrity of the system throughout the change when moving from one DBMS to another, but it is not the most helpful one. Data inputs are sources or methods that provide data to a database, such as user inputs, sensors, files, etc. Data inputs can affect the quality and validity of data in the database by introducing errors or inconsistencies in data entry or collection. Preserving the same data inputs when moving from one DBMS to another can help ensure the integrity of the system throughout the change by reducing errors or inconsistencies in data input or collection. 

An application’s audit trail is a record of all actions or events that occur within or affect an application, such as user activities, system operations, data changes, errors, exceptions, etc. An audit trail can provide evidence and accountability for an application’s functionality and performance, and support auditing, monitoring, troubleshooting, and investigation purposes. An IS auditor should ensure that an application’s audit trail has adequate security, which means that it is protected from unauthorized access, modification, deletion, or disclosure. Adequate security can help ensure that an audit trail maintains its integrity, reliability, and availability, and prevents tampering or manipulation by attackers or insiders who want to hide their tracks or evidence of their actions. Logs all database records is a possible feature of an application’s audit trail, but it is not the most important thing for an IS auditor to ensure, as logging all database records may not be necessary or feasible for some applications, and may generate excessive or irrelevant data that can affect the storage or analysis of the audit trail. Is accessible online is a possible feature of an application’s audit trail, but it is not the most important thing for an IS auditor to ensure, as online accessibility may not be required or desirable for some applications, and may introduce security or privacy risks for the audit trail. Does not impact operational efficiency is a desirable outcome of an application’s audit trail, but it is not the most important thing for an IS auditor to ensure, as operational efficiency may not be the primary objective or concern of an application’s audit trail, and may depend on other factors or trade-offs such as storage capacity, performance speed, or data quality. 

The best approach for management in developing a test plan is to use processing parameters that are simulated by production entities and customers. This is because using realistic data and scenarios can help to evaluate the functionality, performance, reliability, and security of the new system under actual operating conditions and expectations. Using processing parameters that are randomly selected by a test generator, provided by the vendor of the application, or randomly selected by the user may not be sufficient or representative of the production environment and may not reveal all the potential issues or defects of the new system. References: [ISACA CISA Review Manual 27th Edition], page 266.

 The organizational policies and procedures are the first source of guidance for an IS auditor when planning a customer data privacy audit. They provide the framework and objectives for ensuring compliance with legal and regulatory requirements, customer agreements and data classification. The IS auditor should review them first to understand the scope, roles and responsibilities, standards and controls related to customer data privacy in the organization. The other options are also important, but they are secondary sources of information that should be reviewed after the organizational policies and procedures. References: CISA Review Manual (Digital Version) 1, Chapter 2: Governance and Management of Information Technology, Section 2.5: Privacy Principles and Policies.

The primary reason for an IS auditor to use data analytics techniques is to reduce detection risk. Detection risk is the risk that an IS auditor will fail to detect material errors or irregularities in the information systems environment. By using data analytics techniques, such as data extraction, analysis, visualization, and reporting, an IS auditor can enhance the audit scope, coverage, efficiency, and effectiveness. Data analytics techniques can help an IS auditor to identify anomalies, patterns, trends, correlations, and outliers in large volumes of data that may indicate potential issues or risks. Technology risk, control risk, and inherent risk are types of audit risk that are not directly affected by the use of data analytics techniques by an IS auditor. References: [ISACA Journal Article: Data Analytics for Auditors]

The best recommendation for the IS auditor to facilitate compliance with the new regulation is to include the requirement in the incident management response plan. An incident management response plan is a document that defines the roles, responsibilities, processes, and procedures for responding to security incidents. By including the new regulation in the plan, the IS auditor can ensure that the organization is aware of the reporting obligation, has a clear workflow for notifying the regulator within 24 hours, and has the necessary documentation and evidence to support the report.

The other options are not as effective as including the requirement in the incident management response plan:

Establishing key performance indicators (KPIs) for timely identification of security incidents is a good practice, but it does not guarantee compliance with the regulation. KPIs are metrics that measure the performance of a process or activity, but they do not specify how to perform it. The IS auditor should also provide guidance on how to identify and report security incidents within 24 hours.

Engaging an external security incident response expert for incident handling is a possible option, but it may not be feasible or cost-effective. The organization may not have the budget or time to hire an external expert, or may prefer to handle the incidents internally. The IS auditor should also evaluate the qualifications and trustworthiness of the external expert, and ensure that they comply with the regulation and other contractual or legal obligations.

Enhancing the alert functionality of the intrusion detection system (IDS) is a useful measure, but it is not sufficient to comply with the regulation. An IDS is a tool that monitors network traffic for malicious activity and alerts the network administrator or takes preventive action. However, an IDS may not detect all types of security incidents, or may generate false positives or negatives. The IS auditor should also consider other sources of incident detection, such as logs, reports, audits, or user feedback.

 Antivirus software has been implemented on the guest operating system only is the observation that an IS auditor would consider the greatest risk when conducting an audit of a virtual server farm for potential software vulnerabilities. A virtual server farm is a collection of servers that run multiple virtual machines (VMs) on a single physical host using a software layer called a hypervisor. A guest operating system is the operating system installed on each VM. Antivirus software is a software program that detects and removes malicious software from a computer system. If antivirus software has been implemented on the guest operating system only, it means that the hypervisor and the host operating system are not protected from malware attacks, which could compromise the security and availability of all VMs running on the same host. Therefore, antivirus software should be implemented on both the guest and host operating systems as well as on the hypervisor. References: CISA Review Manual, 27th Edition, page 378

 The audit charter is the document that defines the purpose, authority and responsibility of the IS audit function. It provides IS audit professionals with the best source of direction for performing audit functions, as it establishes the scope, objectives, reporting lines, independence, accountability and resources of the IS audit function. The IT steering committee is a governance body that oversees the strategic alignment, prioritization and direction of IT initiatives, but it does not provide specific guidance for IS audit functions. The information security policy is a document that defines the rules and principles for protecting information assets in the organization, but it does not cover all aspects of IS audit functions. Audit best practices are general guidelines and recommendations for conducting effective and efficient audits, but they are not binding or authoritative sources of direction for IS audit functions. References: CISA Review Manual (Digital Version) 1, Chapter 1: Information Systems Auditing Process, Section 1.1: Audit Charter.

The most important determining factor when establishing appropriate timeframes for follow-up activities related to audit findings is the remediation dates included in management responses. The IS auditor should ensure that the follow-up activities are aligned with the agreed-upon action plans and deadlines that management has committed to in response to the audit findings. The follow-up activities should verify that management has implemented the corrective actions effectively and in a timely manner, and that the audit findings have been resolved or mitigated.

The other options are less important factors for establishing timeframes for follow-up activities:

Availability of IS audit resources. This is a practical factor that may affect the scheduling and execution of follow-up activities, but it should not override the priority and urgency of verifying management’s corrective actions.

Peak activity periods for the business. This is a factor that may affect the availability and cooperation of auditees during follow-up activities, but it should not delay or postpone the verification of management’s corrective actions beyond reasonable limits.

Complexity of business processes identified in the audit. This is a factor that may affect the scope and depth of follow-up activities, but it should not affect the timeframe for verifying management’s corrective actions.

The most information about the transaction audit trail in an online application can be obtained by reviewing the system/process flowchart. A system/process flowchart is a diagram that illustrates the sequence of steps, activities, or events that occur within or affect a system or process. A system/process flowchart can provide the most information about the transaction audit trail in an online application, by showing how transactions are initiated, processed, recorded, and completed, and identifying the inputs, outputs, controls, and dependencies involved in each transaction. File layouts are specifications that define how data are structured or organized on a file or database. File layouts can provide some information about the transaction audit trail in an online application, by showing what data elements are stored or retrieved for each transaction, but they do not provide information about how transactions are executed or tracked. Data architecture is a framework that defines how data are collected, stored, managed, and used within an organization or system. Data architecture can provide some information about the transaction audit trail in an online application, by showing what data sources, models, standards, and policies are used for each transaction, but they do not provide information about how transactions are performed or monitored. Source code documentation is a description or explanation of the source code of a software program or application. Source code documentation can provide some information about the transaction audit trail in an online application, by showing what logic, algorithms, or functions are used for each transaction, but they do not provide information about how transactions are handled or audited. 

The most effective way to ensure the integrity of data transmitted over a network is to use a message digest. A message digest is a cryptographic function that generates a unique and fixed-length value (also known as a hash or checksum) from any input data. The message digest can be used to verify that the data has not been altered or corrupted during transmission by comparing it with the message digest generated at the destination. Message encryption is a method of protecting the confidentiality of data transmitted over a network by transforming it into an unreadable format using a secret key. Message encryption does not ensure the integrity of data, as it does not prevent or detect unauthorized modifications. Certificate authority (CA) is an entity that issues and manages digital certificates that bind public keys to identities. CA does not ensure the integrity of data, as it does not prevent or detect unauthorized modifications. Steganography is a technique of hiding data within other data, such as images or audio files. Steganography does not ensure the integrity of data, as it does not prevent or detect unauthorized modifications. References:

CISA Review Manual, 27th Edition, pages 383-3841

CISA Review Questions, Answers & Explanations Database, Question ID: 258

 A network firewall is a device or software that monitors and controls the incoming and outgoing network traffic based on predefined rules. A network firewall can help reduce the risk of denial of service (DoS) attacks, which are attempts to overwhelm a system or network with excessive requests or traffic, by filtering or blocking unwanted or malicious packets. A SQL injection attack is a type of code injection attack that exploits a vulnerability in a web application’s database query, by inserting malicious SQL statements into the input fields. A phishing attack is a type of social engineering attack that attempts to trick users into revealing sensitive information or installing malware, by sending fraudulent emails or messages that impersonate legitimate entities. An insider attack is a type of malicious activity that originates from within an organization, such as employees, contractors, or partners, who abuse their access privileges or credentials to compromise the confidentiality, integrity, or availability of information systems or data. A network firewall cannot prevent these types of attacks, as they rely on exploiting human or application weaknesses rather than network vulnerabilities.

 A business impact analysis (BIA) is a process that identifies and evaluates the potential effects or consequences of disruptions or disasters on an organization’s critical business functions or processes. A BIA can help prioritize the recovery of critical functions by assessing their importance and urgency for the organization’s operations, objectives, and stakeholders, and determining their recovery time objectives (RTOs), which are the maximum acceptable time for restoring a function after a disruption. A business continuity plan (BCP) testing is a process that verifies and validates the effectiveness and readiness of a BCP, which is a document that outlines the strategies and procedures for ensuring the continuity of critical business functions in the event of a disruption or disaster. A BCP testing does not prioritize the recovery of critical functions, but rather evaluates how well they are recovered according to the BCP. A disaster recovery plan (DRP) testing is a process that verifies and validates the effectiveness and readiness of a DRP, which is a document that outlines the technical and operational steps for restoring the IT systems and infrastructure that support critical business functions in the event of a disruption or disaster. A DRP testing does not prioritize the recovery of critical functions, but rather evaluates how well they are supported by the IT systems and infrastructure according to the DRP. A risk assessment is a process that identifies and analyzes the potential threats and vulnerabilities that could affect an organization’s critical business functions or processes. A risk assessment does not prioritize the recovery of critical functions, but rather estimates their likelihood and impact of being disrupted by various risk scenarios. 

The greatest concern for an IS auditor in this scenario is that the user department will manage access rights to the new accounting system. This could pose a significant risk of unauthorized access, segregation of duties violations, data tampering and fraud. The IS auditor should ensure that access rights are defined, approved and monitored by an independent function, such as IT security or internal audit. The other options are not as concerning as option C, as they can be mitigated by other controls or procedures. Data migration is an important part of the system replacement project, but it can be performed by another party or verified by the IS auditor. The timing of the replacement near year-end reporting is a challenge, but it can be managed by proper planning, testing and contingency plans. Testing performed by the third-party consultant is acceptable, as long as it is reviewed and validated by the IS auditor or another independent party. References: CISA Review Manual (Digital Version) 1, Chapter 3: Information Systems Acquisition, Development & Implementation, Section 3.4: System Implementation.

 Changes to the job scheduler application’s parameters are not approved and reviewed by an operations supervisor. This is a serious control weakness that could compromise the integrity, availability, and security of the IT operations. An IS auditor should be concerned about the lack of oversight and accountability for such changes, which could result in unauthorized, erroneous, or malicious modifications that affect the processing environment. The other options are less critical issues that may not have a significant impact on the IT operations. References:

CISA Review Manual (Digital Version), Chapter 4, Section 4.2.3.11

CISA Review Questions, Answers & Explanations Database, Question ID 202

The audit charter is a document that defines the purpose, scope, authority, and responsibility of an IT audit organization. The audit charter should specify roles and responsibilities within an IT audit organization, such as who is accountable for approving the audit plan, who is responsible for conducting the audits, who is authorized to access the audit evidence, and who is accountable for reporting the audit results. The organizational chart, the engagement letter, and the annual audit plan are also important documents for an IT audit organization, but they do not specify roles and responsibilities as clearly and comprehensively as the audit charter. 

 A threat actor is an entity or individual that poses a potential harm or danger to an organization’s information systems or data. Terminated staff are the threat actors in this scenario, as they are former employees who may still have active privileged accounts that grant them access to sensitive or critical information or resources of the organization. Terminated staff may abuse their access privileges or credentials to compromise the confidentiality, integrity, or availability of the information systems or data, either intentionally or unintentionally. Unauthorized access is a threat event or action that occurs when an unauthorized entity or individual gains access to an organization’s information systems or data without permission or authorization. Unauthorized access is not a threat actor, but rather a result of a threat actor’s activity. Deleted log data is a threat consequence or impact that occurs when log data, which are records of events or activities that occur on an information system or network, are erased or corrupted by a threat actor. Deleted log data can affect the auditability, accountability, and visibility of the information system or network, and prevent detection or investigation of security incidents. Deleted log data is not a threat actor, but rather a result of a threat actor’s activity. Hacktivists are threat actors who use hacking techniques to promote a political or social cause or agenda. Hacktivists are not the threat actors in this scenario, as there is no indication that they are involved in this case. 

The IS auditor’s primary concern when an organization has recently implemented a Voice-over IP (VoIP) communication system is a single point of failure for both voice and data communications. VoIP is a technology that allows voice communication over IP networks such as the internet. VoIP can offer benefits such as lower costs, higher flexibility, and better integration with other applications. However, VoIP also introduces risks such as dependency on network availability, performance, and security. If both voice and data communications share the same network infrastructure and devices, then a single point of failure can affect both services simultaneously and cause significant disruption to business operations. Therefore, the IS auditor should evaluate the availability and redundancy of the network components and devices that support VoIP communication. The other options are not as critical as a single point of failure for both voice and data communications, as they do not pose a direct threat to business continuity. References: CISA Review Manual, 27th Edition, page 385

 The type of firewall that provides the greatest degree of control against hacker intrusion is an application level gateway. A firewall is a device or software that filters or blocks network traffic based on predefined rules or policies. A firewall can help protect an information system or network from unauthorized access or attack by hackers or other malicious entities. An application level gateway is a type of firewall that operates at the application layer of the network model (layer 7), which is where user applications communicate with each other over the network. An application level gateway provides the greatest degree of control against hacker intrusion, by inspecting and analyzing the content and context of each network packet at the application level, such as protocols, commands, requests, responses, etc., and allowing or denying access based on specific criteria or conditions. An application level gateway can also perform additional functions such as authentication, encryption, caching, logging, etc., to enhance the security and performance of network traffic. A circuit gateway is a type of firewall that operates at the transport layer of the network model (layer 4), which is where data are transferred between end points over the network. A circuit gateway provides a moderate degree of control against hacker intrusion by establishing a secure connection between two end points (such as client and server) and relaying network packets between them without inspecting or analyzing their content. A circuit gateway can also perform functions such as encryption, authentication, or address translation to improve the security and privacy of network traffic. A packet filtering router is a type of firewall that operates at the network layer of the network model (layer 3), which is where data are routed between different networks or subnets. A packet filtering router provides a low degree of control against hacker intrusion by examining the header of each network packet and allowing or denying access based on basic criteria such as source address, destination address, port number, protocol, etc. A packet filtering router can also perform functions such as routing, forwarding, or address translation to optimize the delivery and efficiency of network traffic. A screening router is a type of firewall that operates at the network layer of the network model (layer 3), which is where data are routed between different networks or subnets. A screening router provides a low degree of control against hacker intrusion by examining the header of each network packet and allowing or denying access based on basic criteria such as source address, destination address, port number, protocol, etc. A screening router can also perform functions such as routing, forwarding, or address translation to optimize the delivery and efficiency of network traffic. 

 The exact definition of the service levels and their measurement is the first thing that the IS auditor should review in order to understand the problem of different opinions on the availability of their application servers. Service levels are the agreed-upon standards or targets for delivering IT services, such as availability, reliability, performance, and security. Service level measurement is the process of collecting, analyzing, and reporting data related to the achievement of service levels. By reviewing the exact definition of the service levels and their measurement, the IS auditor can identify any gaps, inconsistencies, or ambiguities that may cause confusion or disagreement among IT and the business. The other options are not as important as reviewing the exact definition of the service levels and their measurement, as they do not address the root cause of the problem. References: CISA Review Manual, 27th Edition, page 372

The auditor’s best course of action after discovering instances where employees shared license keys to critical pieces of business software is to verify whether the licensing agreement allows shared use. A licensing agreement is a contract between the software provider and the user that defines the terms and conditions of using the software, including the number, type, and scope of licenses granted. Some licensing agreements may allow shared use of license keys among multiple users or devices, while others may prohibit or restrict such use. By verifying the licensing agreement, the auditor can determine whether the employees violated the contract or not, and whether there are any legal or financial risks or implications for the organization.

The other options are not as appropriate as option D, as they may not address the root cause of the issue or provide a comprehensive solution. Recommending the utilization of software licensing monitoring tools may help prevent or detect future instances of license key sharing, but it does not resolve the current situation or ensure compliance with the licensing agreement. Recommending the purchase of additional software license keys may be unnecessary or wasteful if the licensing agreement already allows shared use or if there are unused licenses available. Validating user need for shared software licenses may help identify the reasons or motivations behind license key sharing, but it does not justify or excuse such behavior if it violates the licensing agreement.

References:

9: Best License Management Software 2023 | Capterra

10: Best 10 Software License Management Tools in 2023 | Zluri

11: Top 10 Software License Tracking Tools | Zluri

12: Top 5 Software License Tracking Solutions in 2023 - DNSstuff

 An IT balanced scorecard is primarily used for measuring IT strategic performance. An IT balanced scorecard is a framework that translates the IT strategy into measurable objectives, indicators, targets, and initiatives across four perspectives: financial, customer, internal process, and learning and growth. An IT balanced scorecard helps to monitor and evaluate how well the IT function is delivering value to the organization, achieving its strategic goals, and improving its capabilities and competencies. The other options are not the primary uses of an IT balanced scorecard, because they either focus on specific aspects of IT rather than the overall performance, or they are not directly related to the IT strategy. References: CISA Review Manual (Digital Version)1, Chapter 1, Section 1.2.3

 The finding that should be of greatest concern to an IS auditor reviewing data conversion and migration during the implementation of a new application system is that unauthorized data modifications occurred during conversion. Data conversion and migration is a process that involves transferring data from one system to another, ensuring its accuracy, completeness, integrity, and usability. Unauthorized data modifications during conversion can result in data loss, corruption, inconsistency, or duplication, which can affect the functionality, performance, reliability, and security of the new system. Unauthorized data modifications can also have serious business implications, such as affecting decision making, reporting, compliance, customer service, and revenue. The IS auditor should verify that adequate controls are in place to prevent, detect, and correct unauthorized data modifications during conversion, such as access control, data validation, reconciliation, audit trail, and backup and recovery. The other findings (A, B and D) are less concerning, as they can be mitigated by documenting the change management process, restoring the backups of the old system and data from offline storage, or automating the data conversion process. References: CISA Review Manual (Digital Version), Chapter 3: Information Systems Acquisition, Development & Implementation, Section 3.4: System Implementation

The risk that is most affected by this oversight is audit risk. Audit risk is the risk that the auditor may express an inappropriate opinion or conclusion based on the audit evidence obtained. Audit risk consists of inherent risk, control risk, and detection risk. Inherent risk is the risk that material errors or frauds exist in the audited area before considering the effectiveness of internal controls. Control risk is the risk that the internal controls fail to prevent or detect material errors or frauds. Detection risk is the risk that the auditor fails to identify material errors or frauds using the audit procedures performed. In this case, the auditor has overlooked evidence that could contradict a conclusion of the audit, which increases the detection risk and consequently the audit risk. References:

CISA Review Manual (Digital Version), Chapter 2, Section 2.31

CISA Online Review Course, Domain 1, Module 1, Lesson 32

Substantive testing is the most important type of testing during software license audits, as it provides evidence of the accuracy and completeness of the software inventory and licensing records. Substantive testing involves examining transactions, balances, and other data to verify their validity, existence, accuracy, and valuation. Compliance testing, on the other hand, is more focused on assessing the adequacy and effectiveness of internal controls over software licensing, such as policies, procedures, and monitoring mechanisms. Compliance testing alone cannot provide sufficient assurance that the software license audit objectives are met, as it does not verify the actual software usage and compliance status. Judgmental sampling and stop-or-go sampling are methods of selecting samples for testing, not types of testing themselves. *References: According to the ISACA IT Audit and Assurance Standards, Guidelines and Tools and Techniques for IS Audit and Assurance Professionals, section 1206 Testing, “The IS audit and assurance professional should perform sufficient testing to obtain sufficient appropriate evidence to support conclusions reached.” 1 The section also defines substantive testing as “testing performed to obtain audit evidence to detect material misstatements in transactions or balances” and compliance testing as “testing performed to obtain audit evidence on the operating effectiveness of controls.” 1 According to the ISACA IT Audit and Assurance Guideline G15 Software License Management, “The objective of a software license audit is to provide management with an independent assessment relating to compliance with software license agreements.” 2 The guideline also states that “substantive tests should be performed on a sample basis to verify that all software installed on devices within scope has been appropriately licensed.” 2

 The greatest concern with this situation is that a business-critical application does not currently have any level of fault tolerance and thus has a single point of failure. A single point of failure is a component or element of a system that, if it fails, will cause the entire system to stop functioning. Fault tolerance is the ability of a system to continue operating without interruption or degradation in the event of a failure of one or more of its components or elements. Fault tolerance can be achieved by using techniques such as redundancy, replication, backup, or failover. A business-critical application should have a high level of fault tolerance to ensure its availability, reliability, and continuity. References:

CISA Review Manual (Digital Version), Chapter 5, Section 5.51

CISA Online Review Course, Domain 3, Module 3, Lesson 22

 A database administrator (DBA) should be prevented from having end user responsibilities to avoid a conflict of interest and a violation of the principle of segregation of duties. End user responsibilities may include initiating transactions, authorizing transactions, recording transactions or reconciling transactions. A DBA who has end user responsibilities may compromise the integrity, confidentiality and availability of the data and the database systems. Accessing sensitive information, having access to production files and using an emergency user ID are not end user responsibilities, but rather potential risks or controls associated with the DBA role. References:

: Database Administrator (DBA) Definition

: Segregation of Duties | ISACA

: [End User Definition]

 The greatest benefit of adopting an international IT governance framework rather than establishing a new framework based on the actual situation of a specific organization is wide acceptance by different business and support units with IT governance objectives. An international IT governance framework, such as COBIT, provides a common language and understanding for IT governance among various stakeholders, such as management, users, auditors and regulators. This facilitates alignment, communication and collaboration among them. Readily available resources, comprehensive coverage and fewer resources expended are also benefits of adopting an international IT governance framework, but they are not the greatest benefit. References: CISA Review Manual (Digital Version) , Chapter 1, Section 1.3.1.

 Resilience is the ability of an organization to continue to operate effectively during or after a disruptive event. A business impact analysis (BIA) is a key process to identify the critical systems and processes that support the organization’s objectives and determine the impact of their disruption. Without a BIA, the organization may not be able to prioritize the recovery of the most important systems and processes, which poses the greatest risk to its resilience. The other options are not as significant as a BIA, as they relate to data quality, system monitoring, and user acceptance testing, which are important but not essential for resilience. References: CISA Review Manual (Digital Version), Domain 4: Information Systems Operations and Business Resilience, Section 4.2 Business Continuity Planning1

The first step when conducting an IT risk assessment is to identify assets to be protected, which include hardware, software, data, processes, people, and facilities that support the business objectives and operations of an organization. Identifying assets to be protected helps to establish the scope and boundaries of the risk assessment, as well as the value and criticality of each asset. Identifying potential threats, assessing vulnerabilities, and evaluating controls in place are subsequent steps in the risk assessment process that depend on the identification of assets to be protected. References: CISA Review Manual (Digital Version), Chapter 2: Governance & Management of IT, Section 2.3: IT Risk Management

The greatest concern to an IS auditor reviewing an organization’s method to transport sensitive data between offices is that the method relies exclusively on the use of public key infrastructure (PKI). PKI is a set of tools and procedures that are used to create, manage, and revoke digital certificates and public keys for encryption and authentication1. PKI can provide secure and trustworthy communication over the internet, but it also has some limitations and risks that need to be considered.

One of the main limitations of PKI is that it depends on the trustworthiness and security of the certificate authority (CA), which is the entity that issues and verifies the digital certificates2. If the CA is compromised or malicious, it can issue fake or fraudulent certificates that can be used to impersonate legitimate parties or intercept sensitive data. For example, in 2011, a hacker breached the CA DigiNotar and issued hundreds of rogue certificates for domains such as Google, Yahoo, and Microsoft3. This allowed the hacker to conduct man-in-the-middle attacks and spy on the online activities of users in Iran3.

Another limitation of PKI is that it requires a complex and costly infrastructure to maintain and operate. PKI involves multiple components, such as servers, software, hardware, policies, and procedures, that need to be configured, updated, and monitored regularly1. PKI also requires a high level of technical expertise and coordination among different parties, such as users, administrators, CAs, and registration authorities (RAs)1. PKI can be vulnerable to human errors or negligence that can compromise its security or functionality. For example, in 2018, a software bug in Apple’s macOS High Sierra caused the system to accept any certificate as valid without checking its validity period. This could have allowed attackers to use expired or revoked certificates to bypass security checks.

Therefore, an IS auditor should be concerned if an organization relies exclusively on PKI for transporting sensitive data between offices. PKI can provide a high level of security and trust, but it also has some inherent risks and challenges that need to be addressed. An IS auditor should evaluate whether the organization has implemented adequate controls and measures to ensure the reliability and integrity of its PKI system. An IS auditor should also consider whether the organization has alternative or complementary methods for securing its data transmission, such as using symmetric encryption algorithms or digital signatures. Symmetric encryption algorithms use the same key for both encryption and decryption, which can offer faster performance and lower overhead than asymmetric encryption algorithms used by PKI4. Digital signatures use cryptographic techniques to verify the identity and authenticity of the sender and the integrity of the data5.

The best assurance of data integrity after file transfers is hash values. Hash values are unique strings that are generated by applying a mathematical function to the data. Hash values can be used to verify that the data has not been altered or corrupted during the transfer, as any change in the data would result in a different hash value. By comparing the hash values of the source and destination files, one can confirm that the data is identical and intact.

The other options are not as effective as hash values for ensuring data integrity after file transfers. Check digits are digits added to a number to detect errors in data entry or transmission, but they are not reliable for detecting intentional or complex modifications of the data. Monetary unit sampling is a statistical sampling technique used for auditing financial statements, but it is not applicable for verifying data integrity after file transfers. Reasonableness check is a validation method that checks whether the data falls within an expected range or format, but it does not guarantee that the data is accurate or consistent with the source.

References:

5: On Windows, how to check that data is unchanged after copying? - Super User

6: Data integrity | Cloud Storage Transfer Service Documentation | Google Cloud

7: Checking File Integrity - HECC Knowledge Base

8: How to setup File Transfer Integrity Checks - Progress.com

 Independence would be most impacted if an IS auditor were to assist with the implementation of recommended control enhancements, as this would create a conflict of interest and impair the objectivity and credibility of the IS auditor. Integrity, materiality, and accountability are important attributes of an IS auditor, but they are not directly affected by the involvement in the implementation of control enhancements. References: CISA Review Manual (Digital Version), Chapter 1: Information Systems Auditing Process, Section 1.1: IS Audit Standards, Guidelines and Codes of Ethics

The main purpose of an IDS is to detect and report malicious or suspicious activity on a network or a host. If an IDS fails to identify actual attacks, it means that the IDS is not functioning properly or effectively, and it exposes the organization to serious security risks and potential damage. This is the most concerning scenario for an IS auditor, as it indicates a major deficiency in the IDS performance and configuration.

ReferencesWhat is an intrusion detection system (IDS)?What is Intrusion Detection Systems (IDS)? How does it Work?When reviewing an intrusion detection system (IDS), an IS auditor …Intrusion Detection Systems (IDS)—An Overview with a Generalized …An overview of issues in testing intrusion detection systems - NISTA Review of Intrusion Detection Systems and Their …

Implementing incident escalation procedures is the best way to ensure that an incident receives attention from appropriate personnel in a timely manner, because it defines the roles and responsibilities, communication channels, and escalation criteria for handling different types of incidents34. Incident escalation procedures help to prioritize and coordinate the response efforts and ensure that the incident is resolved by the most qualified and authorized personnel. Completing the incident management log, broadcasting an emergency message, and requiring a dedicated incident response team are not sufficient to ensure that an incident receives attention from appropriate personnel in a timely manner, because they do not specify how to escalate the incident based on its severity, impact, or complexity. References: 3: CISA Review Manual (Digital Version), Chapter 6, Section 6.3.2 4: CISA Online Review Course, Module 6, Lesson 3

 Information security policies and procedures are the foundation of an organization’s information security program. They define the roles, responsibilities, rules, and standards for protecting information assets from unauthorized access, use, disclosure, modification, or destruction. The most important factor when developing information security policies and procedures is to align them with an information security framework that provides a comprehensive and consistent approach to managing information security risks. An information security framework can also help ensure compliance with relevant regulations, inclusion of mission and objectives, and consultation with security staff. However, these factors are secondary to alignment with an information security framework. References: CISA Certification | Certified Information Systems Auditor | ISACA, CISA Review Manual (Digital Version)

The best way to track organizational data in a BYOD environment is to enroll the personal devices in the organization’s mobile device management (MDM) program. This will allow the organization to monitor, control, and secure the data on the devices remotely. Employees must also report lost or stolen devices and sign the acceptable use policy, but these are not sufficient to enable tracking of data. References: Info Technology & Systems Resources | COBIT, Risk, Governance … - ISACA, section “Book IT Control Objectives for Sarbanes-Oxley, 4th Edition | Digital | English”

 The most useful analytical method when trying to identify groups with similar behavior or characteristics in a large population is classification. Classification is a technique that assigns data points to predefined categories or classes based on their features or attributes. Classification can help to discover patterns, trends, and relationships among the data and reveal the similarities or differences among the groups. Classification can also help to support decision making, prediction, or recommendation based on the data analysis. References:

CISA Review Manual (Digital Version), Chapter 3, Section 3.4.21

CISA Online Review Course, Domain 2, Module 3, Lesson 12

 The use of control totals satisfies the control objective of processing integrity. Processing integrity refers to the accuracy, completeness, timeliness, and validity of data processing. Control totals are a method of verifying the correctness of data processing by comparing the total value or count of a batch of transactions before and after processing. For example, if a batch of 100 invoices is entered into an accounting system, the total amount and number of invoices should match before and after processing. If there is a discrepancy, it indicates an error in data entry, transmission, or processing. Control totals help to ensure that no transactions are lost, duplicated, or altered during processing.

References:

Control Objectives & Activities: Examples, Appropriateness

Levels and Types of Control | Principles of Management

CISA Review Manual 27th Edition, page 337

The first step in auditing a data communication system is to determine the business use and types of messages to be transmitted. This is because the auditor needs to understand the purpose, scope, and objectives of the data communication system, as well as the nature, volume, and sensitivity of the data being transmitted. This will help the auditor to identify the risks, controls, and audit criteria for the data communication system. Traffic volumes and response-time criteria, physical security for network equipment, and the level of redundancy in the various communication paths are important aspects of a data communication system, but they are not the first step in auditing it. They depend on the business use and types of messages to be transmitted, and they may vary according to different scenarios and requirements. References: CISA Review Manual (Digital Version), [ISACA Auditing Standards]

 Data leakage prevention (DLP) is the process of preventing unauthorized access, disclosure, or transfer of sensitive data. In a multi-tenant cloud environment, where multiple customers share the same infrastructure and resources, DLP is a critical challenge. One of the best methods to enforce DLP in such an environment is to require tenants to implement data classification policies. Data classification policies define the types and levels of sensitivity of data, and the corresponding security controls and measures to protect them. By implementing data classification policies, tenants can ensure that their data is properly labeled, encrypted, segregated, and monitored according to their specific requirements and compliance standards. This can help prevent data leakage from accidental or malicious actions by other tenants, cloud service providers, or external parties.

References:

2: How Do I Secure my Data in a Multi-Tenant Cloud Environment? | Thales

3: Protecting Sensitive Customer Data in a Cloud-Based Multi-Tenant Environment | Saturn Cloud

4: Microsoft 365 isolation controls - Microsoft Service Assurance

The lack of system documentation should be of most concern to an IS auditor reviewing the information systems acquisition, development, and implementation process. This is because system documentation is a vital source of information that describes the system’s purpose, functionality, design, architecture, testing, deployment, operation, and maintenance. System documentation helps the IS auditor to understand and evaluate the system’s quality, performance, security, compliance, and alignment with the business requirements and objectives. Without system documentation, the IS auditor may not be able to perform a thorough and effective audit of the system, as well as identify any issues or risks that may affect the system’s reliability or integrity12.

Data owners are not trained on the use of data conversion tools is not the most concerning issue, although it may indicate a lack of user readiness or competence for the system implementation. Data conversion tools are software applications that help users to transform data from one format or structure to another, such as from legacy systems to new systems. Data owners are users who have the responsibility and authority to manage and control the data within their domain. Data owners should be trained on how to use data conversion tools to ensure that the data is accurately and securely transferred to the new system, as well as to avoid any data loss, corruption, or inconsistency. However, data owners are not the only users who need training for the system implementation, and data conversion tools are not the only tools that need training34.

A post-implementation lessons-learned exercise was not conducted is not the most concerning issue, although it may indicate a lack of continuous improvement or learning culture for the system development and implementation process. A post-implementation lessons-learned exercise is a meeting or a session that takes place after the completion of a system implementation project, where the project team and stakeholders discuss and document the successes and failures of the project, as well as identify any best practices or areas for improvement for future projects. A post-implementation lessons-learned exercise can help to enhance the project management skills, knowledge, and performance of the project team and stakeholders, as well as to avoid repeating the same mistakes or problems in future projects56.

System deployment is routinely performed by contractors is not the most concerning issue, although it may pose some challenges or risks for the system implementation process. System deployment is the final stage of the system development life cycle (SDLC), where the system is installed and configured on the target environment and made available for use by end-users. System deployment can be performed by internal staff or external contractors, depending on the availability, expertise, and cost of resources. System deployment by contractors may offer some benefits such as faster delivery, lower cost, or higher quality than internal staff. However, system deployment by contractors may also introduce some risks such as loss of control, dependency, or security breaches over the system implementation process

 The best recommendation for an organization that does not have a process to identify and correct records that do not get transferred to the receiving system is to implement software to perform automatic reconciliations of data between systems. This will ensure that the data integrity and completeness are maintained and that any errors or discrepancies are detected and resolved in a timely manner. Enabling encryption, decryption, and electronic signing of data files may enhance the data security and authenticity, but not the data accuracy or consistency. Having coders perform manual reconciliation of data between systems may be prone to human errors and inefficiencies. Automating the transfer of data between systems as much as feasible may reduce the chances of data loss or corruption, but not eliminate them completely. References: IS Audit and Assurance Standards, section “Standard 1202: Risk Assessment in Planning”

The finding that should be of greatest concern to an IS auditor assessing the risk associated with end-user computing (EUC) in an organization is the lack of defined criteria for EUC applications. EUC applications are applications that are developed and maintained by end-users, rather than by IT professionals, to support their business functions and processes. Examples of EUC applications include spreadsheets, databases, reports, and scripts. The lack of defined criteria for EUC applications means that the organization does not have clear and consistent standards or guidelines to identify, classify, and manage EUC applications. This can lead to various risks, such as:

Inaccurate or unreliable data and results from EUC applications that are not validated, verified, or tested

Unauthorized or inappropriate access or use of EUC applications that are not secured, controlled, or monitored

Inconsistent or incompatible data and results from EUC applications that are not integrated, documented, or updated

Loss or corruption of data and results from EUC applications that are not backed up, recovered, or archived

Therefore, the IS auditor should be most concerned about the lack of defined criteria for EUC applications, as it can affect the quality, integrity, and availability of the EUC applications and the data they produce.

Insufficient processes to track ownership of each EUC application is a finding that should be of concern to an IS auditor assessing the risk associated with EUC in an organization, but it is not the greatest concern. The ownership of an EUC application refers to the person or group who is responsible for creating, maintaining, and using the EUC application. Insufficient processes to track ownership of each EUC application means that the organization does not have adequate mechanisms or records to identify and communicate who owns each EUC application. This can lead to risks, such as:

Lack of accountability or ownership for the quality and accuracy of the EUC application and its data

Lack of support or maintenance for the EUC application when the owner leaves or changes roles

Lack of awareness or training for the users of the EUC application on its purpose and functionality

However, these risks are less severe than those caused by the lack of defined criteria for EUC applications.

Insufficient processes to test for version control is a finding that should be of concern to an IS auditor assessing the risk associated with EUC in an organization, but it is not the greatest concern. Version control is a process that tracks and manages the changes made to an EUC application over time. Insufficient processes to test for version control means that the organization does not have adequate procedures or tools to ensure that the changes made to an EUC application are authorized, documented, and tested. This can lead to risks, such as:

Errors or inconsistencies in the data and results from different versions of the EUC application

Conflicts or confusion among the users of the EUC application on which version is current or correct

Loss or overwrite of data and results from previous versions of the EUC application

However, these risks are less severe than those caused by the lack of defined criteria for EUC applications.

Lack of awareness training for EUC users is a finding that should be of concern to an IS auditor assessing the risk associated with EUC in an organization, but it is not the greatest concern. Awareness training for EUC users is a process that educates and informs the users of the EUC applications on their roles, responsibilities, and risks. Lack of awareness training for EUC users means that the organization does not have adequate programs or materials to raise the knowledge and skills of the users on how to use and manage the EUC applications effectively and securely. This can lead to risks, such as:

Misuse or abuse of the EUC applications by users who are not aware of their impact or implications

Non-compliance or violation of policies or regulations by users who are not aware of their requirements or expectations

Dissatisfaction or frustration among users who are not aware of their benefits or limitations

However, these risks are less severe than those caused by the lack of defined criteria for EUC applications.

References:

End-user computing - Wikipedia 1

How to Manage the Risks Associated with End User Computing 2

Managing end user computing risks - KPMG UK 3

Performing user acceptance testing (UAT) is the most important activity before implementing a new system, as it ensures that the system meets the user requirements and expectations, and that it is free of major defects. Documenting last-minute enhancements, performing a pre-implementation audit, and ensuring that code has been reviewed are also important activities, but they are not as critical as UAT. References: CISA Review Manual (Digital Version), Chapter 4, Section 4.2.2

Controls related to authorized modifications to production programs are best tested by tracing modifications from the original request for change forward to the executable program, as this ensures that the change management process was followed and that the modifications were approved, documented, tested, and implemented correctly. Tracing modifications from the executable program back to the original request for change may not reveal any unauthorized or undocumented changes that occurred during the process. Testing only the authorizations to implement the new program or reviewing only the actual lines of source code changed in the program are not sufficient to test the controls related to authorized modifications, as they do not cover the entire change management process. References: CISA Review Manual (Digital Version), Chapter 4: Information Systems Operations, Maintenance and Service Management, Section 4.2: Change Management

 The answer B is correct because data minimization is the most important design consideration to mitigate the risk of exposing data through application programming interface (API) queries. An API is a set of rules and protocols that allows different software components or systems to communicate and exchange data. API queries are requests sent by users or applications to an API to retrieve or manipulate data. For example, a user may query an API to get information about a product, a service, or a location.

Data minimization is the principle of collecting, processing, and storing only the minimum amount of data that are necessary for a specific purpose. Data minimization can help to reduce the risk of exposing data through API queries by limiting the amount and type of data that are available or accessible through the API. Data minimization can also help to protect the privacy and security of the data subjects and the data providers, as well as to comply with the relevant laws and regulations.

Some of the benefits of data minimization for API design are:

Privacy: Data minimization can enhance the privacy of the data subjects by ensuring that only the data that are relevant and essential for the API purpose are collected and processed. This can prevent unnecessary or excessive collection or disclosure of personal or sensitive data, such as names, addresses, phone numbers, email addresses, etc. Data minimization can also help to comply with the privacy laws and regulations that require data protection by design and by default, such as GDPR (General Data Protection Regulation) or CCPA (California Consumer Privacy Act).

Security: Data minimization can improve the security of the data providers by reducing the attack surface and the potential damage of a data breach. If less data are stored or transmitted through the API, there are fewer opportunities for attackers to access or compromise the data. Data minimization can also help to implement security controls such as encryption, access control, or logging more efficiently and effectively.

Performance: Data minimization can increase the performance of the API by optimizing the use of resources and bandwidth. If less data are stored or transmitted through the API, there are less storage space and network traffic required. Data minimization can also help to improve the speed and reliability of the API responses.

Some of the techniques for data minimization in API design are:

Define clear and specific purposes for the API and document them in the API specification or documentation.

Identify and classify the data that are needed for each purpose and assign them appropriate labels or levels, such as public, internal, confidential, or restricted.

Implement filters or parameters in the API queries that allow users or applications to specify or limit the data fields or attributes they want to retrieve or manipulate.

Use pagination or throttling in the API responses that limit the number or size of data items returned per request.

Use anonymization or pseudonymization techniques that remove or replace any identifying information from the data before sending them through the API.

Some examples of web resources that discuss data minimization in API design are:

Data Minimization in Web APIs - World Wide Web Consortium (W3C)

Adding Privacy by Design in Secure Application Development

Chung-ju/Data-Minimization: A repository of related papers. - GitHub

An audit universe is a comprehensive list of all the auditable entities, processes, and activities within an organization. It helps the IS auditor to identify the scope, objectives, and priorities of the audit plan, as well as the resources and methodologies required to conduct the audits. An audit universe can also help the IS auditor to ensure that all the key risks, controls, and regulations are covered by the audit plan, and that there are no gaps or overlaps in the audit coverage.

The first activity that the IS auditor should perform when preparing a plan for audits to be carried out over a specified period is to determine the audit universe. This involves defining the criteria and methods for identifying and categorizing the auditable units, such as by business function, process, system, location, or risk level. The IS auditor should also consult with the management and other stakeholders to obtain their input and expectations for the audit plan. The IS auditor should then document and validate the audit universe, and update it regularly to reflect any changes in the organization’s structure, operations, or environment.

The other three activities are also important for preparing an audit plan, but they should be performed after determining the audit universe. Allocating audit resources involves assigning staff, time, budget, and tools to each audit based on their complexity, priority, and availability. Prioritizing risks involves assessing the likelihood and impact of each risk associated with each auditable unit, and ranking them according to their significance and urgency. Reviewing prior audit reports involves analyzing the findings, recommendations, and actions from previous audits related to each auditable unit, and evaluating their current status and relevance.

Therefore, determining the audit universe is the best answer.

References:

Audit Universe – UPDATED 2022 – Examples, Templates & More!

01 February 2023 Audit universe - IIA

The audit procedure that would have most likely identified the exception of critical servers not included in the central log repository is to compare a list of all servers from the directory server against a list of all servers present in the central log repository. This would allow the IS auditor to detect any discrepancies or omissions in the central log repository. The other audit procedures (A, C and D) would not be effective in identifying this exception, as they would only focus on the alerts generated, the alert settings configured, or the servers included in the previous year’s audit, which may not reflect the current state of the central log repository. References: IS Audit and Assurance Guideline 2202: Evidence Collection Techniques, CISA Review Manual (Digital Version), Chapter 5: Protection of Information Assets, Section 5.3: Logging and Monitoring

The greatest indicator that the cybersecurity policy may need to be revised is a significant increase in approved exceptions. This implies that the policy is not aligned with the current business needs and risks, and that it may be too restrictive or outdated. The other options are not necessarily indicators of a need for policy revision, as they may be due to other factors such as changes in the external environment, audit scope or methodology. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.21

 The business process owner is the most important stakeholder to involve in the review of the processes that prevent fraud within a business expense claim system. This is because the business process owner is responsible for defining, implementing, and monitoring the business rules and policies that govern the expense claim process. The business process owner also has the authority and accountability to approve or reject expense claims, as well as to investigate and report any suspicious or fraudulent activities. The business process owner can provide valuable insights and feedback to the IS auditor on the effectiveness and efficiency of the current processes, as well as the potential risks and controls that need to be addressed12.

The information security manager is not the most important stakeholder because their role is mainly focused on ensuring the confidentiality, integrity, and availability of the information systems and data that support the expense claim process. The information security manager can help the IS auditor with assessing the technical aspects of the system, such as access controls, encryption, logging, and backup, but they may not have sufficient knowledge or authority over the business rules and policies that prevent fraud1.

The quality assurance (QA) manager is not the most important stakeholder because their role is mainly focused on ensuring the quality and reliability of the software applications and systems that support the expense claim process. The QA manager can help the IS auditor with testing and verifying the functionality and performance of the system, but they may not have sufficient knowledge or authority over the business rules and policies that prevent fraud1.

The business department executive is not the most important stakeholder because their role is mainly focused on overseeing the strategic objectives and financial performance of the business department that uses the expense claim system. The business department executive can help the IS auditor with understanding the business context and needs of the expense claim process, but they may not have sufficient knowledge or authority over the operational details and controls that prevent fraud

The most important issue for an IS auditor to consider with regard to Voice-over IP (VoIP) communications is the homogeneity of the network, because it affects the quality, security, and reliability of the VoIP service. A homogeneous network is one that uses a single protocol or standard for VoIP communication, such as Session Initiation Protocol (SIP) or H.32312. A homogeneous network can reduce the complexity, latency, and interoperability issues that may arise from using different or incompatible protocols or devices for VoIP communication12. Continuity of service, identity management, and nonrepudiation are also important issues for VoIP communications, but not as important as the homogeneity of the network. References: 1: CISA Review Manual (Digital Version), Chapter 4, Section 4.4.3 2: CISA Online Review Course, Module 4, Lesson 4

The greatest risk if two users have concurrent access to the same database record is data integrity. Data integrity is the property that ensures that the data is accurate, complete, consistent, and valid throughout its lifecycle. If two users have concurrent access to the same database record, they may modify or delete the data in a conflicting or inconsistent manner, resulting in data corruption, loss, or duplication. This can affect the reliability and quality of the data, and cause errors or anomalies in the database operations and functions. The IS auditor should verify that the database has adequate controls to prevent or resolve concurrent access issues, such as locking mechanisms, transaction isolation levels, concurrency control protocols, or timestamping methods. References: CISA Review Manual (Digital Version)1, Chapter 5, Section 5.2.7

 Monetary unit sampling (MUS) is a statistical sampling method that is used to determine if the account balances or monetary amounts in a population contain any misstatements. MUS treats each individual dollar in the population as a separate sampling unit, so that larger balances or amounts have a higher probability of being selected than smaller ones. MUS then projects the results of testing the sample to the entire population in terms of dollar values, rather than error rates.

One advantage of MUS is that it increases the likelihood of selecting material items from the population. Material items are those that have a significant impact on the financial statements and could influence the decisions of users. By giving more weight to larger items, MUS ensures that material misstatements are more likely to be detected and reported. MUS also reduces the sample size required to achieve a desired level of confidence and precision, as compared to other sampling methods that do not consider the value of items.

References:

4: Monetary unit sampling definition — AccountingTools

5: How Does Monetary Unit Sampling Work? - dummies

6: Audit sampling | ACCA Qualification | Students | ACCA Global

 An organization outsourced its IS functions. To meet its responsibility for disaster recovery, the organization should coordinate disaster recovery administration with the outsourcing vendor. This is because the organization remains accountable for ensuring the continuity and availability of its IS functions, even if they are outsourced to a third party. The organization should establish clear roles and responsibilities, communication channels, testing procedures, and escalation processes with the outsourcing vendor for disaster recovery purposes. The organization should not discontinue maintenance of the disaster recovery plan (DRP), as it still needs to have a documented and updated plan for restoring its IS functions in case of a disaster. The organization should not delegate evaluation of disaster recovery to a third party or internal audit, as it still needs to monitor and review the performance and compliance of the outsourcing vendor with respect to disaster recovery objectives and standards. References: CISA Review Manual (Digital Version), [ISACA Auditing Standards]

The answer D is correct because the greatest concern for an IS auditor with the situation of business owners being removed from the project initiation phase is that the requirements may be incomplete. The project initiation phase is the first step in starting a new project, where the project’s purpose, scope, objectives, and deliverables are defined and documented. The project initiation phase also involves identifying and engaging the key stakeholders who have an interest or influence in the project, such as sponsors, customers, users, or business owners.

Business owners are the individuals or entities who have the authority and responsibility to define the business needs and expectations for the project. They are also the primary beneficiaries of the project outcomes and benefits. Business owners play a crucial role in the project initiation phase, as they provide valuable input and feedback on the requirements and specifications of the project. Requirements are the statements that describe what the project should accomplish or deliver to meet the business needs and expectations. Requirements are essential for guiding the project planning, execution, monitoring, and closure phases.

If business owners are removed from the project initiation phase, it can result in incomplete or inaccurate requirements, which can have negative impacts on the project’s quality, scope, time, cost, and risk. Some of the possible consequences of incomplete requirements are:

Misalignment: The project may not align with the business strategy, vision, or goals, which can reduce its value or relevance.

Confusion: The project team may not have a clear understanding of what the project should achieve or deliver, which can affect their performance or productivity.

Rework: The project may need to undergo frequent changes or revisions to accommodate new or modified requirements, which can increase the time and cost of the project.

Dissatisfaction: The project may not meet the expectations or satisfaction of the business owners or other stakeholders, which can affect their acceptance or support of the project.

Failure: The project may not deliver the expected outcomes or benefits, which can affect its success or viability.

Therefore, an IS auditor should be concerned about the involvement and participation of business owners in the project initiation phase, as it affects the completeness and quality of requirements. An IS auditor should review the policies and procedures for stakeholder identification and engagement, verify that the business owners have adequate knowledge and skills to define their requirements, and test that the requirements are well-defined, documented, approved, and communicated.

References:

Project Initiation: The First Step to Project Management [2023] • Asana

Everything you need to know about the project initiation phase

Project Initiation Phase - The Business Professor

Project Initiation: A Guide to Starting a Project Right Way - Kissflow

The best reason for an IS auditor to emphasize to management the importance of using an IT governance framework is that frameworks can be tailored and optimized for different organizations. An IT governance framework is a set of principles, guidelines, and processes that help an organization align its IT strategy with its business goals, manage IT risks and performance, and deliver value from IT investments. An IT governance framework can be adapted and customized to suit the specific needs, context, and culture of each organization, taking into account factors such as size, industry, maturity, objectives, and stakeholders. An IT governance framework can also help an organization adopt best practices and standards from various sources, such as COBIT2, ITIL3, ISO/IEC 200004, and others.

The other options are not as good as option B, as they may not capture the full scope or benefits of using an IT governance framework. Frameworks enable IT benchmarks against competitors, but this is not the main purpose or advantage of using an IT governance framework. Frameworks help facilitate control self-assessments (CSAs), but this is only one aspect or tool of an IT governance framework. Frameworks help organizations understand and manage IT risk, but this is also only one outcome or objective of an IT governance framework.

References:

1: What is ITIL? Your guide to the IT Infrastructure Library | CIO

2: IT Governance Framework | Components | Framework | Terminology - EDUCBA

3: IT Governance: Definitions, Frameworks and Planning - ProjectManager

4: What Is IT Governance? - Definition from Techopedia

5: What is IT Governance? A formal way to align IT & business strategy | CIO

6: What Is IT Governance? - Definition from WhatIs.com

7: ISO/IEC 20000 Information Technology Service Management Systems Standard - ISO/IEC 20000 Portal

8: COBIT | Control Objectives for Information Technologies | ISACA

A project business case is a document that describes the rationale and justification for initiating a project, based on its expected costs, benefits, risks, and feasibility. A project business case provides the most useful information to an IS auditor when selecting projects for inclusion in an IT audit plan, because it helps the IS auditor to:

Understand the purpose, scope, objectives, and deliverables of the project

Assess the alignment of the project with the organization’s strategy, vision, and goals

Evaluate the value proposition and return on investment of the project

Identify the key stakeholders, sponsors, and owners of the project

Analyze the potential risks and issues associated with the project

Compare and prioritize the project with other competing projects

The other possible options are:

A. Project charter: A project charter is a document that formally authorizes and defines the high-level scope, roles, responsibilities, and authority of a project. A project charter provides some useful information to an IS auditor when selecting projects for inclusion in an IT audit plan, but it is not the most useful information. A project charter does not provide enough details about the costs, benefits, risks, and feasibility of the project, which are essential for evaluating its suitability for an IT audit plan.

B. Project plan: A project plan is a document that outlines the detailed scope, schedule, budget, resources, quality, and communication plans of a project. A project plan provides some useful information to an IS auditor when selecting projects for inclusion in an IT audit plan, but it is not the most useful information. A project plan does not provide enough information about the rationale, justification, value proposition, and alignment of the project with the organization’s strategy and goals, which are important for assessing its relevance for an IT audit plan.

C. Project issue log: A project issue log is a document that records and tracks the issues that arise during a project’s execution and how they are resolved. A project issue log provides some useful information to an IS auditor when selecting projects for inclusion in an IT audit plan, but it is not the most useful information. A project issue log does not provide enough information about the purpose, objectives, benefits, and feasibility of the project, which are critical for determining its priority for an IT audit plan.

 A primary responsibility of an IT steering committee is prioritizing IT projects in accordance with business requirements, as this ensures that IT resources are allocated to support the strategic objectives and needs of the organization. Reviewing periodic IT risk assessments, validating and monitoring the skill sets of IT department staff, and establishing IT budgets for the business are important activities, but they are not the primary responsibility of an IT steering committee. They may be delegated to other IT governance bodies or functions within the organization. References: CISA Review Manual (Digital Version), Chapter 1: Information Systems Auditing Process, Section 1.2: IT Governance

 A web proxy server for corporate connections to external resources reduces organizational risk by anonymizing users through changed IP addresses. A web proxy server is an intermediary between the web and client devices, that can provide proxy services to a client or a group of clients1. One of the main benefits of using a web proxy server is that it allows users to change their IP address and location, circumventing geoblocking and hiding their identity from the target website2.

Anonymizing internal IP addresses is important for online security, as it helps protect the organization from several threats. If an attacker controls a server that employees connect to, the outgoing IP address of the organization’s router is logged on the server. This IP address can be used by the attacker to launch a denial-of-service (DoS) attack or to create more targeted attacks such as phishing2. With a web proxy server, the IP shown in web logs is the web proxy’s, which means an attacker would not have access to the organization’s router outgoing IP address2.

Anonymizing outgoing IP addresses is also important when carrying out sensitive actions online, such as law enforcement investigations or competitive intelligence. A web proxy server can help users avoid exposing their internal IP address that leads back to their organization, and instead use a third-party web proxy that provides more anonymity2.

The other options are not directly related to reducing organizational risk by using a web proxy server. Providing multi-factor authentication for additional security (option B) is a benefit of some web proxy servers, but it is not the main purpose of using a web proxy server3. Providing faster response than direct access (option C) is a benefit of some web proxy servers that cache content for better data transfer speeds and less bandwidth usage, but it is not directly related to reducing organizational risk1. Load balancing traffic to optimize data pathways (option D) is a benefit of some web proxy servers that distribute traffic across multiple servers, but it is not directly related to reducing organizational risk4.

References: 1: Proxy servers and tunneling 2: Multi-factor authentication: How to enable 2FA and boost your security 3: What Is Multi-factor Authentication (MFA) Security? 4: How it works: Microsoft Entra multifactor authentication

The best recommendation to include in an organization’s bring your own device (BYOD) policy to help prevent data leakage is to require multi-factor authentication on BYOD devices. BYOD is a practice that allows employees to use their own personal devices, such as smartphones, tablets, or laptops, to access the organization’s network, data, and systems. Data leakage is a risk that involves the unauthorized or accidental disclosure or transfer of sensitive or confidential data from the organization to external parties or devices. Multi-factor authentication is a security measure that requires users to provide two or more pieces of evidence to verify their identity and access rights, such as passwords, tokens, biometrics, or codes. Multi-factor authentication can help prevent data leakage by reducing the likelihood of unauthorized access to the organization’s data and systems through BYOD devices, especially if they are lost, stolen, or compromised. The other options are not as effective as requiring multi-factor authentication on BYOD devices, because they either do not prevent data leakage directly, or they are reactive rather than proactive measures. References: CISA Review Manual (Digital Version)1, Chapter 5, Section 5.2.3

Regression testing is the most appropriate testing method for assessing whether system integrity has been maintained after changes have been made. Regression testing is a type of software testing that ensures that previously developed and tested software still performs as expected after a change1 Regression testing helps to detect any defects or errors that may have been introduced or uncovered due to the change2 Regression testing can be performed at different levels of testing, such as unit, integration, system, and acceptance3

Unit testing is a type of software testing that verifies the functionality of individual components or units of code. Unit testing is usually performed by developers before integrating the code with other components. Unit testing helps to identify and fix errors at an early stage of development, but it does not ensure that the system as a whole works as expected after a change.

Integration testing is a type of software testing that verifies the functionality, performance, and reliability of the interactions between different components or units of code. Integration testing is usually performed after unit testing and before system testing. Integration testing helps to identify and fix errors that may occur when different components are integrated, but it does not ensure that the system as a whole works as expected after a change.

Acceptance testing is a type of software testing that verifies whether the system meets the user requirements and expectations. Acceptance testing is usually performed by end-users or customers after system testing and before deploying the system to production. Acceptance testing helps to ensure that the system delivers the desired value and quality to the users, but it does not ensure that the system as a whole works as expected after a change.

References: 1: What is Regression Testing? Test Cases (Example) - Guru99 2: What is Regression Testing? Definition, Tools, Examples - Katalon 3: Regression testing - Wikipedia : What is Unit Testing? Definition, Types, Tools & Examples - Guru99 : What is Integration Testing? Definition, Types, Tools & Examples - Guru99 : What is Acceptance Testing? Definition, Types, Tools & Examples - Guru99

The charging method for IS resources is the way that the IS function allocates its costs to the users or business units that consume its services. The charging method can affect the behavior and incentives of the users and the IS function, as well as the efficiency and effectiveness of the IS resources. Therefore, choosing an appropriate charging method is an important decision for the IS function and its stakeholders.

One of the possible charging methods is to charge specific costs that can be tied back to specific usage. This means that the IS function tracks and measures the actual consumption of each user or business unit for each IS service, and charges them accordingly. For example, if a user uses 10 GB of storage space, 5 hours of CPU time, and 100 MB of network bandwidth, the IS function will charge them based on the unit costs of these resources. This charging method has the advantage of encouraging the most efficient use of IS resources, as it provides clear and accurate feedback to the users about their consumption and costs, and motivates them to optimize their usage and avoid waste or overuse. This charging method also aligns the interests of the IS function and the users, as both parties benefit from reducing costs and improving efficiency.

The other possible charging methods are:

Total utilization to achieve full operating capacity: This means that the IS function charges a fixed amount to each user or business unit based on their proportion of the total operating capacity of the IS resources. For example, if a user or business unit has 10% of the total computing power allocated to them, they will pay 10% of the total IS costs. This charging method has the disadvantage of discouraging efficient use of IS resources, as it does not reflect the actual consumption or usage of each user or business unit, and does not provide any incentive to reduce costs or improve efficiency. This charging method also creates a mismatch between the interests of the IS function and the users, as the IS function benefits from increasing costs and capacity, while the users bear the burden of paying for them.

Residual income in excess of actual incurred costs: This means that the IS function charges a markup or profit margin on top of its actual incurred costs to each user or business unit. For example, if a user or business unit consumes $100 worth of IS resources, the IS function will charge them $120, where $20 is the residual income for the IS function. This charging method has the disadvantage of discouraging efficient use of IS resources, as it increases the costs for the users and reduces their value for money. This charging method also creates a conflict between the interests of the IS function and the users, as the IS function benefits from increasing costs and profits, while the users suffer from paying more than they should.

Allocations based on the ability to absorb charges: This means that the IS function charges different amounts to different users or business units based on their ability to pay or their profitability. For example, if a user or business unit is more profitable or has a higher budget than another user or business unit, they will pay more for the same amount of IS resources. This charging method has the disadvantage of discouraging efficient use of IS resources, as it does not reflect the actual consumption or usage of each user or business unit, and does not provide any incentive to reduce costs or improve efficiency. This charging method also creates an unfair and arbitrary distribution of costs among the users or business units, as some pay more than others for no valid reason. References: 1: Charging Methods for IT Services - IT Process Wiki 2: IT Chargeback Methods - CIO Wiki 3: IT Chargeback - Wikipedia

 When auditing the closing stages of a system development project, the most important consideration should be the user acceptance test (UAT) results. The UAT is a critical phase of the system development life cycle (SDLC) that ensures that the system meets the functional requirements and expectations of the end users. The UAT results provide evidence of the system’s quality, performance, usability, and reliability. Control requirements, rollback procedures, and functional requirements documentation are also important considerations, but they are not as crucial as the UAT results in determining if the system is ready for deployment. References: CISA Review Manual (Digital Version)1, page 325.

A router is a type of device that sits on the perimeter of a corporate or home network, where it obtains a public IP address and then generates private IP addresses internally. A router connects two or more networks and forwards packets between them based on routing rules. A router can also provide network address translation (NAT) functionality, which allows multiple devices to share a single public IP address and access the internet. A switch is a type of device that connects multiple devices within a network and forwards packets based on MAC addresses. An intrusion prevention system (IPS) is a type of device that monitors network traffic and blocks or modifies malicious packets based on predefined rules. A gateway is a type of device that acts as an interface between different networks or protocols, such as a modem or a firewall. References: CISA Review Manual (Digital Version), [ISACA Glossary of Terms]

The most important thing for an IS auditor to validate when auditing network device management is that all devices have current security patches assessed. This is because security patches are essential for fixing known vulnerabilities and preventing unauthorized access, data breaches, or denial-of-service attacks on the network devices. If the network devices are not patched regularly, they may expose the network to various cyber threats and compromise the confidentiality, integrity, and availability of the network services and data12.

Devices cannot be accessed through service accounts is not the most important thing to validate because service accounts are typically used for automated tasks or processes that require privileged access to network devices. Service accounts can be secured by using strong passwords, limiting their permissions, and monitoring their activities. However, service accounts alone do not protect the network devices from external or internal attacks that exploit unpatched vulnerabilities3.

Backup policies include device configuration files is not the most important thing to validate because backup policies are mainly used for restoring the network devices in case of failure, disaster, or corruption. Backup policies can help with recovering the network functionality and data, but they do not prevent the network devices from being compromised or attacked in the first place. Backup policies should be complemented by security policies that ensure the network devices are patched and protected4.

All devices are located within a protected network segment is not the most important thing to validate because network segmentation is a technique that divides the network into smaller subnets or zones based on different criteria, such as function, security level, or access control. Network segmentation can help isolate and contain the impact of a potential attack on a network device, but it does not prevent the attack from happening. Network segmentation should be combined with security patching and other security measures to ensure the network devices are secure.

In a bare metal or native virtualization, the hypervisor runs without a host operating system. A hypervisor, also known as a virtual machine monitor or VMM, is a type of virtualization software that supports the creation and management of virtual machines (VMs) by separating a computer’s software from its hardware. A bare metal hypervisor, also called a Type I or Native hypervisor, is virtualization software that runs on host machine hardware directly, without requiring an underlying operating system12. This means that the bare metal hypervisor is the host or the operating system (OS) of the hardware1.

A guest operating system is an operating system that runs inside a virtual machine, on top of the hypervisor. A bare metal hypervisor can run multiple guest operating systems simultaneously, each with its own applications and resources. A guest operating system is not required for a bare metal hypervisor to run, but it is necessary for running applications on the virtual machine13.

Applications are software programs that perform specific tasks or functions for users. Applications can run on either the host operating system or the guest operating system, depending on the type of virtualization. In a bare metal virtualization, applications can run on the guest operating system, but not on the host operating system, since there is no host operating system. However, applications are not essential for a bare metal hypervisor to run, as they are only used by the users of the virtual machines

The most helpful thing for an IS auditor when assessing the effectiveness of controls is the results of control testing, as this provides objective and reliable evidence of how well the controls are designed and operating in practice. A control self-assessment (CSA) is a technique that involves the participation of process owners and stakeholders in evaluating the effectiveness of controls, but it may not be as rigorous or independent as control testing. Interviews with management are useful for gaining an understanding of the control environment and culture, but they may not reflect the actual performance of controls. A control matrix is a tool that maps the controls to the objectives, risks, and requirements, but it does not measure the effectiveness of controls. References: CISA Review Manual (Digital Version), Chapter 1: Information Systems Auditing Process, Section 1.3: IT Audit Process

The best method to delete sensitive information from storage media that will be reused is multiple overwriting. This is because multiple overwriting ensures that the data is practically unrecoverable by any software or hardware means. Multiple overwriting involves writing 0s, 1s, or random patterns onto all sectors of the storage media several times, making the original data unreadable or inaccessible. There are various software programs available that can securely delete files from storage media using multiple overwriting techniques1.

Crypto-shredding is not the best method because it only works for encrypted data. Crypto-shredding involves deleting the encryption key used to encrypt the data, making the data unreadable and unrecoverable. However, if the data is not encrypted, crypto-shredding will not erase it2.

Reformatting and re-partitioning are not the best methods because they do not erase the data completely. Reformatting and re-partitioning only delete the file system structures and pointers that make the data accessible, but the data itself remains on the storage media and can be recovered using data recovery software

Full disk encryption (FDE) is a means of protecting information by encrypting all of the data on a disk, including temporary files, programs, and system files1. FDE is best suited for addressing the risk scenario of physical theft of media on which information is stored, as it prevents unauthorized access to the data even if the device is lost or stolen2. FDE does not prevent data leakage as a result of employees leaving to work for competitors, as they may still have access to the data while using the device or copy the data to another device before leaving. FDE does not prevent noncompliance fines related to storage of regulated information, as it does not ensure that the data is stored in accordance with the applicable laws and regulations. FDE does not prevent unauthorized logical access to information through an application interface, as it does not control the access rights and permissions of users and applications. *References: According to the ISACA IT Audit and Assurance Standards, Guidelines and Tools and Techniques for IS Audit and Assurance Professionals, section 2402 Planning, “The IS audit and assurance professional should identify and assess risk relevant to the area under review.” 3 One of the risk factors to consider is “the sensitivity of information processed, stored or transmitted by the system” 3. FDE is one of the possible controls to mitigate the risk of unauthorized disclosure of sensitive information due to physical theft of media.

The first thing that an IS auditor should recommend when an organization is made aware of a new regulation that is likely to impact IT security requirements is to determine which systems and IT-related processes may be impacted. This is because the impact assessment is a crucial step to understand the scope and magnitude of the changes that the new regulation may entail, as well as the potential risks and gaps that need to be addressed. The impact assessment can help the organization to prioritize and plan the necessary actions and resources to comply with the new regulation in a timely and effective manner12.

Updating security policies based on the new regulation is not the first thing to do, because it requires a clear understanding of the impact and implications of the new regulation, which can only be obtained after conducting an impact assessment. Updating security policies without an impact assessment may result in incomplete, inconsistent, or ineffective policies that may not meet the regulatory requirements or the organizational needs12.

Evaluating how security awareness and training content may be impacted is not the first thing to do, because it is a secondary or supporting activity that depends on the results of the impact assessment and the policy updates. Evaluating security awareness and training content without an impact assessment or policy updates may result in inaccurate, outdated, or irrelevant content that may not reflect the regulatory requirements or the organizational expectations34.

Reviewing the design and effectiveness of existing IT controls is not the first thing to do, because it is a monitoring or assurance activity that follows the implementation of the changes based on the impact assessment and the policy updates. Reviewing IT controls without an impact assessment or policy updates may result in misleading, incomplete, or invalid findings that may not capture the regulatory requirements or the organizational performance

The IS auditor’s best course of action when preparing the final report is to include the position supported by senior management in the final engagement report. The IS auditor should communicate the audit findings and recommendations to senior management and obtain their feedback and approval before issuing the final report. If there is a disagreement between the auditee and the IS auditor regarding a recommendation for corrective action, the IS auditor should present both sides of the argument and the supporting evidence, and seek senior management’s opinion and decision. The IS auditor should respect and follow senior management’s position, and include it in the final engagement report, along with the auditee’s comments if applicable. The other options are not the best course of action, because they either do not resolve the disagreement, do not reflect senior management’s authority, or do not report the audit results accurately and completely. References: CISA Review Manual (Digital Version)1, Chapter 2, Section 2.2.5

The best way for the auditor to address this issue is to verify management has approved a policy exception to accept the risk. A policy exception is a formal authorization that allows a deviation from the established policy requirements for a specific situation or period of time. A policy exception should be based on a risk assessment that evaluates the impact and likelihood of the potential threats and vulnerabilities, as well as the cost and benefit of the alternative controls. A policy exception should also be documented, approved, and monitored by management.

Recommending the application be patched to meet requirements is not the best way for the auditor to address this issue. Patching the application may not be feasible, cost-effective, or timely, given that the application will be decommissioned in three months. Patching the application may also introduce new risks or errors that could affect the functionality or performance of the application.

Informing the IT director of the policy noncompliance is not the best way for the auditor to address this issue. Informing the IT director of the policy noncompliance may not resolve the issue or mitigate the risk, especially if the IT director is already aware of the situation and has decided to accept it. Informing the IT director of the policy noncompliance may also create unnecessary conflict or tension between the auditor and the auditee.

Taking no action since the application will be decommissioned in three months is not the best way for the auditor to address this issue. Taking no action may expose the organization to significant risks or consequences, such as data breaches, regulatory fines, or reputational damage, if the application is compromised or exploited by malicious actors. Taking no action may also violate the auditor’s professional standards and responsibilities, such as due care, objectivity, and reporting.

References:

ISACA, CISA Review Manual, 27th Edition, 2019, p. 289

ISACA, CISA Review Questions, Answers & Explanations Database - 12 Month Subscription

Cybersecurity Engineering for Legacy Systems: 6 Recommendations - SEI Blog

How to Secure Your Company’s Legacy Applications - iCorps

The auditor’s best course of action is to document the finding and explain the risk of having administrator accounts with inappropriate security settings. This is because the auditor’s role is to identify and report the issues, not to fix them or request others to fix them. The auditor should also communicate the impact of the finding, such as the possibility of unauthorized access, data tampering, or denial of service attacks. The auditor should not assume the responsibility of the IT manager or the DBA, who are in charge of changing the security parameters or disabling the accounts. References:

CISA Review Manual (Digital Version), Chapter 4, Section 4.2.21

CISA Online Review Course, Domain 1, Module 3, Lesson 32

Data classification is the first consideration when deciding whether data should be moved to a cloud provider for storage because it determines the level of protection and security required for the data. Data classification also helps to identify the legal and regulatory requirements that apply to the data, such as privacy, retention and disposal policies. Data storage costs, vendor cloud certification and service level agreements (SLAs) are important factors to consider, but they are secondary to data classification. References: CISA Review Manual (Digital Version) 1, Chapter 5, Section 5.3.2

The use of access control lists (ACLs) is the most effective method to mitigate security risk for routers because they can limit Telnet and traffic from the open Internet. Telnet is a protocol that allows remote access to a device, which can pose a security threat if not properly controlled. Traffic from the open Internet can also contain malicious packets that can harm the network or the router itself. ACLs act as filters that can block or allow specific types of traffic based on predefined criteria, such as source and destination addresses, protocols, ports, and flags. By using ACLs, routers can prevent unauthorized access and reduce the exposure to potential attacks.

References:

Protecting Your Core: Infrastructure Protection Access Control Lists

Definition, purposes, benefits, and functions of ACL

CISA Review Manual 27th Edition, page 336

The concept of materiality is most important for an IS auditor to apply when planning an audit engagement, because it helps the auditor to determine the scope, objectives, procedures and resources of the audit. Materiality is the degree to which an omission or misstatement of information could affect the users’ decisions or the achievement of the audit objectives. By applying the concept of materiality, the auditor can focus on the most significant and relevant areas of the audit and avoid wasting time and effort on trivial or immaterial matters. The other options are not as important as planning an audit engagement, because they are either based on or affected by the materiality assessment done during the planning phase. References:

ISACA, CISA Review Manual, 27th Edition, chapter 1, section 1.31

ISACA, IT Audit and Assurance Standards, Guidelines and Tools and Techniques for IS Audit and Assurance Professionals, section 12022

The best recommendation to prevent unauthorized access to cloud-based applications and data is to implement multi-factor authentication (MFA). MFA is a method of verifying the identity of a user by requiring two or more pieces of evidence, such as a password, a code sent to a phone, or a biometric factor. MFA adds an extra layer of security to prevent unauthorized access, even if the user’s password is compromised or stolen. MFA can also help comply with data privacy and security regulations, such as the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA).

The other options are not as effective as MFA in preventing unauthorized access. An intrusion detection system (IDS) is a tool that monitors network traffic and alerts administrators of suspicious or malicious activity, but it does not prevent access by itself. Updating security policies and procedures is a good practice, but it does not ensure that users follow them or that they are enforced. Utilizing strong anti-malware controls on all computing devices can help protect against malware infections, but it does not prevent users from accessing cloud-based applications and data from any Internet-connected web browser.

References:

ISACA, CISA Review Manual, 27th Edition, 2019, p. 2471

ISACA, CISA Review Questions, Answers & Explanations Database - 12 Month Subscription2

What Is Cloud Security? | Google Cloud3

5 Cloud Application Security Best Practices | Snyk4

A fire alarm system is a device that detects and alerts people of the presence of fire or smoke in a building. A fire alarm control panel is the central unit that monitors and controls the fire alarm system. The most effective location for the fire alarm control panel would be inside the booth used by the building security personnel. This is because:

The security personnel can quickly and easily access the fire alarm control panel in case of an emergency, and take appropriate actions such as notifying the fire department, evacuating the building, or resetting the system.

The fire alarm control panel can be protected from unauthorized access, tampering, or damage by the security personnel, who can also monitor its status and performance regularly.

The fire alarm control panel can be isolated from the computer room, which may be exposed to higher risks of fire or smoke due to the presence of electrical equipment, such as uninterruptible power supply (UPS) modules or server computers.

The fire alarm control panel can be connected to the computer room through a dedicated communication line, which can ensure reliable and timely transmission of signals and information between the two locations.

References:

[1]: Fire Alarm Control Panel - an overview | ScienceDirect Topics

[2]: Fire Alarm Control Panel - What is it and how does it work? | Fire Protection Online

[3]: Fire Alarm Control Panel Installation Guide - XLS3000 - Honeywell

The primary focus of the IS auditor reviewing the first year of the project should be regression testing. Regression testing is a type of testing that ensures that the existing functionality of the system is not affected by the changes or upgrades made to the system. Since the project involves upgrading the ERP system hosting the general ledger, which is a critical and complex component of the finance department, it is important to verify that the upgrade does not introduce any errors or defects that could compromise the accuracy, completeness, and reliability of the financial data and reports. Regression testing can help identify and resolve any issues before they affect the users and the business processes.

Unit testing, network performance, and user acceptance testing (UAT) are also important aspects of the project, but they are not the primary focus of the IS auditor in the first year. Unit testing is a type of testing that verifies that each individual module or component of the system works as expected. Network performance is a measure of how well the system can communicate and exchange data with other systems and devices over a network. User acceptance testing (UAT) is a type of testing that validates that the system meets the user requirements and expectations. These aspects are more relevant in later stages of the project, when the system is more developed and ready for deployment.

References:

ERP Upgrade: The Path to Modernization | SAP

ERP System Validation: Your Guide To Successfully Validating ERP Systems

The role of internal auditors in ERP‐based organizations

What is Regression Testing? Definition, Tools & Examples

What is Unit Testing? Definition, Tools & Examples

What is Network Performance? Definition, Metrics & Examples

What is User Acceptance Testing (UAT)? Definition, Process & Examples

The first step that the organization should take to ensure that only the corporate network is used for downloading business data is to include a statement in its security policy about Internet use. A security policy is a document that defines the rules, expectations, and overall approach that an organization uses to maintain the confidentiality, integrity, and availability of its data1. A security policy should clearly state the acceptable and unacceptable use of Internet resources, such as personal accounts with ISPs, and the consequences of violating the policy. A security policy also helps to guide the implementation of technical controls, such as proxy servers, firewalls, or monitoring tools, that can enforce the policy and prevent or detect unauthorized Internet access.

The other options are not the first step that the organization should take, but rather subsequent or complementary steps that depend on the security policy. Using a proxy server to filter out Internet sites that should not be accessed is a technical control that can help implement the security policy, but it does not address the root cause of why users are using personal accounts with ISPs. Keeping a manual log of Internet access is a monitoring technique that can help audit the compliance with the security policy, but it does not prevent or deter users from using personal accounts with ISPs. Monitoring remote access activities is another monitoring technique that can help detect unauthorized Internet access, but it does not specify what constitutes unauthorized access or how to respond to it.

References:

ISACA CISA Review Manual 27th Edition (2019), page 247

What is a Security Policy? Definition, Elements, and Examples - Varonis1

 The most effective way for an organization to help ensure agreed-upon action plans from an IS audit will be implemented is to ensure ownership is assigned. This means that the management of the audited area should accept responsibility for implementing the action plans and report on their progress and completion to the audit committee or senior management. This will ensure accountability, commitment, and follow-up for the audit recommendations34. References: 3: CISA Review Manual (Digital Version), Chapter 1: The Process of Auditing Information Systems, Section 1.6: Reporting, page 41 4: CISA Online Review Course, Module 1: The Process of Auditing Information Systems, Lesson 1.6: Reporting

 The auditor’s primary concern when capacity management for a key system is being performed by IT with no input from the business would be an unanticipated increase in business’s capacity needs. This could result in performance degradation, service disruption or customer dissatisfaction if IT is not able to provide sufficient capacity to meet the business demand. Failure to maximize the use of equipment, cost of excessive data center storage capacity or impact to future business project funding are secondary concerns that relate to resource optimization or budget allocation, but not to service delivery or customer satisfaction. References: ISACA, CISA Review Manual, 27th Edition, 2018, page 374

The first thing that an IS auditor should do when management responses to an in-person internal control questionnaire indicate a key internal control is no longer effective is to ascertain the existence of other compensating controls. Compensating controls are alternative controls that provide reasonable assurance of achieving the same objective as the original control. The IS auditor should verify whether there are any compensating controls in place that can mitigate the risk of the key control being ineffective, and evaluate their adequacy and effectiveness. The other options are not the first steps, because they either require more information about the compensating controls, or they are actions to be taken after identifying and assessing the compensating controls. References: CISA Review Manual (Digital Version)1, Chapter 2, Section 2.2.3

 The most critical finding that the IS auditor should consider when reviewing processes for importing market price data from external data providers is that the quality of the data is not monitored. This is because market price data is essential for financial transactions, risk management, valuation and reporting, and any errors or inaccuracies in the data can have significant impact on the organization’s performance, reputation and compliance. The IS auditor should ensure that the organization has established quality criteria and controls for the imported data, such as validity, completeness, timeliness, consistency and accuracy, and that the data is regularly checked and verified against these criteria. The other findings are also important, but not as critical as data quality. References: CISA Review Manual (Digital Version)1, Chapter 5, Section 5.2.7

The greatest concern that the IS auditor should have when reviewing an organization’s security information and event management (SIEM) solution is that the SIEM is decentralized. This is because a decentralized SIEM can pose challenges for collecting, correlating, analyzing and reporting on security events and incidents from multiple sources and locations. A decentralized SIEM can also increase the complexity and cost of maintaining and updating the SIEM components, as well as the risk of inconsistent or incomplete security monitoring and response. The IS auditor should recommend that the organization adopts a centralized or hybrid SIEM architecture that can provide a holistic and integrated view of the security posture and activities across the organization. The other findings are not as concerning as a decentralized SIEM, because they can be addressed by implementing best practices and standards for SIEM reporting and configuration. References: CISA Review Manual (Digital Version)1, Chapter 5, Section 5.2.4

The major concern with the situation where security incidents are resolved and closed, but root causes are not investigated, is that vulnerabilities have not been properly addressed. Vulnerabilities are weaknesses or gaps in the security posture of an organization that can be exploited by threat actors to compromise its systems, data, or operations. If root causes are not investigated, vulnerabilities may remain undetected or unresolved, allowing attackers to exploit them again or use them as entry points for further attacks. This can result in repeated or escalated security incidents that can cause more damage or disruption to the organization.

The other options are not as major as the concern about vulnerabilities, but rather secondary or related issues that may arise from the lack of root cause analysis. Abuses by employees have not been reported is a concern that may indicate a lack of awareness, accountability, or monitoring of insider threats. Lessons learned have not been properly documented is a concern that may indicate a lack of improvement, learning, or feedback from security incidents. Security incident policies are out of date is a concern that may indicate a lack of alignment, review, or update of security incident processes.

References:

ISACA CISA Review Manual 27th Edition (2019), page 254

Why Root Cause Analysis is Crucial to Incident Response (IR) - Avertium3

Root Cause Analysis Steps and How it Helps Incident Response …

The most useful metric for management to consider when reviewing a project portfolio is the net present value (NPV) of the portfolio. NPV is a measure of the profitability and value of a project or a portfolio of projects, taking into account the time value of money and the expected cash flows. NPV compares the present value of the future cash inflows with the present value of the initial investment and shows how much value is created or lost by undertaking a project or a portfolio of projects1. A positive NPV indicates that the project or portfolio is worth more than its cost and will generate a positive return on investment. A negative NPV indicates that the project or portfolio is worth less than its cost and will result in a loss. Therefore, NPV helps management to prioritize and select the most profitable and valuable projects or portfolios that align with the organizational strategy and objectives2. The other options are less useful or incorrect because:

A. Cost of projects divided by total IT cost is not a useful metric for reviewing a project portfolio, as it does not reflect the benefits, value, or return of the projects. It only shows the proportion of IT budget allocated to the projects, which may not be indicative of their strategic importance or alignment3.

B. Expected return divided by total project cost is not a useful metric for reviewing a project portfolio, as it does not account for the time value of money and the timing of cash flows. It only shows the average return per unit of cost, which may not be comparable across different projects or portfolios with different durations, risks, and cash flow patterns4.

D. Total cost of each project is not a useful metric for reviewing a project portfolio, as it does not reflect the benefits, value, or return of the projects. It only shows the initial investment required for each project, which may not be indicative of their profitability or viability5. References: Portfolio, Program and Project Management Using COBIT 5 - ISACA, Project Portfolio Management - ISACA, CISA Review Manual (Digital Version), Standards, Guidelines, Tools and Techniques

The finding that should be of greatest concern to the IS auditor is that user accounts are shared between users. User accounts are unique identifiers that grant access to an organization’s financial business application based on the roles and responsibilities of the users. User accounts should be individualized and personalized to ensure accountability, traceability, and auditability of user actions and transactions. User accounts should not be shared between users, because this can compromise the confidentiality, integrity, and availability of the financial data and systems, and can enable unauthorized or fraudulent activities. If user accounts are shared between users, the IS auditor may not be able to determine who performed what action or transaction, or whether the user had the appropriate authorization or approval. The other findings are also concerning, but not as much as user account sharing, because they either affect the password strength or frequency rather than the user identity, or they relate to monitoring rather than controlling user access. References: CISA Review Manual (Digital Version)1, Chapter 5, Section 5.2.2

 A differential backup scheme is the best option when storage media is limited, as it only backs up the data that has changed since the last full backup. This reduces the amount of storage space required and also simplifies the restoration process, as only the last full backup and the last differential backup are needed. A real-time backup scheme would require continuous replication of data, which would consume a lot of storage space and network bandwidth. A virtual backup scheme would create a snapshot of the data at a point in time, but it would not reduce the storage space required, as it would still need to store the changes made to the data. A full backup scheme would back up all the data every time, which would require the most storage space and also take longer to complete. References: ISACA, CISA Review Manual, 27th Edition, 2018, page 405

The best evidence that an organization’s IT strategy is aligned to its business objectives is that the IT strategy is approved by executive management. This implies that the IT strategy has been reviewed and validated by the senior leaders of the organization, who are responsible for setting and overseeing the business objectives. The IT strategy may be modified in response to organizational change, based on IT operational best practices, or have significant impact on the business strategy, but these are not sufficient indicators of alignment without executive approval. References: CISA Review Manual (Digital Version)1, Chapter 1, Section 1.2.1

 Computer performance is the measure of how well a computer system can execute tasks and applications within a given time frame. Computer performance can be affected by various factors, such as hardware specifications, software configuration, network conditions, and user behavior. To analyze computer performance, it is important to use statistical metrics that can quantify the capacity utilization of the system resources, such as CPU, memory, disk, and network. These metrics can help identify the bottlenecks, inefficiencies, and anomalies that may degrade the performance of the system. Examples of such metrics include CPU utilization, memory usage, disk throughput, network bandwidth, and response time.

The other options are not as useful as statistical metrics when analyzing computer performance. An operations report of user dissatisfaction with response time is a subjective measure that may not reflect the actual performance of the system. Tuning of system software to optimize resource usage is a corrective action that can improve performance, but it is not a method of analysis. A report of off-peak utilization and response time is a limited snapshot that may not capture the peak performance or the average performance of the system.

References:

What is Computer Performance?

How to Measure Computer Performance

 The best evidence that adequate resources are now allocated to successfully recover the systems is a service level agreement (SLA). An SLA is a contract between a service provider and a customer that defines the scope, quality, and terms of the service delivery. An SLA should include measurable and verifiable indicators of the service performance, such as availability, reliability, capacity, security, and recovery. An SLA should also specify the roles, responsibilities, and expectations of both parties, as well as the remedies and penalties for non-compliance. An SLA can help to ensure that the third-party vendor has allocated sufficient hardware and other resources to meet the recovery objectives and requirements of the organization. References:

CISA Review Manual (Digital Version)

CISA Questions, Answers & Explanations Database

The associated risk of mobile computing that an IS auditor should identify during the planning phase of a data loss prevention (DLP) audit is increased vulnerability due to anytime, anywhere accessibility. Mobile computing refers to the use of portable devices, such as laptops, tablets, smartphones, or wearable devices, that can access data and applications over wireless networks from any location6. Mobile computing enables greater flexibility, productivity, and convenience for users, but also poses significant security challenges for organizations. One of these challenges is increased vulnerability due to anytime, anywhere accessibility. This means that mobile devices are exposed to a higher risk of loss, theft, damage, or unauthorized access than stationary devices7. If mobile devices contain or access sensitive data without proper protection, such as encryption or authentication, they could result in data leakage or breach in case of compromise8. Therefore, an IS auditor should identify this risk as part of a DLP audit. The other options are less relevant or incorrect because:

A. The use of cloud negatively impacting IT availability is not an associated risk of mobile computing that an IS auditor should identify during the planning phase of a DLP audit, as it is more related to cloud computing than mobile computing. Cloud computing refers to the delivery of computing services, such as data storage or processing, over the Internet from remote servers. Cloud computing may enable or support mobile computing by providing access to data and applications from any device or location, but it does not necessarily imply mobile computing. The use of cloud may negatively impact IT availability if there are disruptions or outages in the cloud service provider’s network or infrastructure, but this is not a direct consequence of mobile computing.

B. Increased need for user awareness training is not an associated risk of mobile computing that an IS auditor should identify during the planning phase of a DLP audit, as it is more of a control or mitigation measure than a risk. User awareness training refers to educating users about security policies, procedures, and best practices for using mobile devices and protecting data. User awareness training may help to reduce the risk of data loss or breach due to mobile computing by increasing user knowledge and responsibility, but it does not eliminate or prevent the risk.

D. Lack of governance and oversight for IT infrastructure and applications is not an associated risk of mobile computing that an IS auditor should identify during the planning phase of a DLP audit, as it is more of a general or organizational risk than a specific or technical risk. Governance and oversight refer to the establishment and implementation of policies, standards, and procedures for managing IT resources and aligning them with business objectives. Lack of governance and oversight for IT infrastructure and applications may affect the security and performance of mobile devices and data, but it is not a direct or inherent result of mobile computing. References: Mobile Computing - ISACA, Mobile Computing Device Threats, Vulnerabilities and Risk Factors Are Ubiquitous - ISACA, Data Loss Prevention—Next Steps - ISACA, [Cloud Computing - ISACA], [Cloud Computing Risk Assessment - ISACA], [User Awareness Training - ISACA], [Governance and Oversight - ISACA]

The primary objective of an IS auditor when reviewing the installation of a new server is to ensure that security parameters are set in accordance with the organization’s policies. Security parameters are settings or options that control the security level and behavior of the server, such as authentication methods, encryption algorithms, access rights, audit logs, firewall rules, or password policies7. The organization’s policies are documents that define the security goals, requirements, standards, and guidelines for the organization’s information systems. An IS auditor should verify that security parameters are set in accordance with the organization’s policies to ensure that the new server complies with the organization’s security expectations and regulations. The other options are less important or incorrect because:

A. Security parameters should not be set in accordance with the manufacturer’s standards alone, as they may not reflect the organization’s specific security needs and environment. The manufacturer’s standards are general recommendations or best practices for configuring the server’s security parameters based on common scenarios and threats. An IS auditor should compare the manufacturer’s standards with the organization’s policies and identify any gaps or conflicts that need to be resolved.

B. A detailed business case should have been formally approved prior to the purchase of a new server rather than during its installation. A business case is a document that justifies the need for a new server based on its expected benefits, costs, risks, and alternatives. A business case should be approved by senior management before initiating a project to acquire a new server.

D. The procurement project should have invited tenders from at least three different suppliers before purchasing a new server rather than during its installation. A tender is a formal offer or proposal to provide a product or service at a specified price and quality. Inviting tenders from multiple suppliers helps to ensure a fair and competitive procurement process that can result in the best value for money and quality for the organization. References: Server Security - ISACA, [Information Security Policy - ISACA], [Server Hardening - ISACA], [Business Case - ISACA], [Tender - ISACA], [Procurement Management - ISACA]

The first thing that should be performed before key performance indicators (KPIs) can be implemented is the identification of organizational goals. This is because KPIs are measurable values that demonstrate how effectively an organization is achieving its key business objectives4. Therefore, it is necessary that the organization defines its goals clearly and aligns them with its vision, mission, and strategy. By identifying its goals, the organization can then determine what KPIs are relevant and meaningful to measure its progress and performance . References: 4: CISA Review Manual (Digital Version), Chapter 2: Governance and Management of IT, Section 2.3: Benefits Realization, page 77 : CISA Online Review Course, Module 2: Governance and Management of IT, Lesson 2.3: Benefits Realization : ISACA Journal Volume 1, 2020, Article: How to Measure Anything in IT Governance

 The greatest risk of using a reciprocal site for disaster recovery is the inability to utilize the site when required. A reciprocal site is an agreement between two organizations to provide backup facilities for each other in case of a disaster. However, this arrangement may not be reliable or enforceable, especially if both organizations are affected by the same disaster or have conflicting priorities. Therefore, the IS auditor should recommend that management consider alternative options for disaster recovery, such as dedicated sites or cloud services12. References:

CISA Review Manual, 27th Edition, page 3381

CISA Review Questions, Answers & Explanations Database - 12 Month Subscription

Data disposal controls are the measures that ensure that data are securely and permanently erased or destroyed when they are no longer needed or authorized to be retained. Data disposal controls support business strategic objectives by reducing the risk of data breaches, complying with data privacy regulations, optimizing the use of storage resources, and enhancing the reputation and trust of the organization1.

A media sanitization policy is a document that defines the roles, responsibilities, procedures, and standards for sanitizing different types of media that contain sensitive or confidential data. Media sanitization is the process of removing or modifying data on a media device to make it unreadable or unrecoverable by any means. Media sanitization can be achieved by various methods, such as overwriting, degaussing, encryption, or physical destruction2.

A media sanitization policy would provide an IS auditor with the greatest assurance that data disposal controls support business strategic objectives because it demonstrates that the organization has a clear and consistent approach to protect its data from unauthorized access or disclosure throughout the data life cycle. A media sanitization policy also helps the organization to comply with various data privacy regulations, such as the EU General Data Protection Regulation (GDPR), the US Health Insurance Portability and Accountability Act (HIPAA), or the Payment Card Industry Data Security Standard (PCI DSS), that require proper disposal of personal or sensitive data3.

The other options are not as effective as a media sanitization policy in providing assurance that data disposal controls support business strategic objectives. A media recycling policy is a document that defines the criteria and procedures for reusing media devices that have been sanitized or erased. A media recycling policy can help the organization to save costs and reduce environmental impact, but it does not address how the data are disposed of in the first place4. A media labeling policy is a document that defines the rules and standards for labeling media devices that contain sensitive or confidential data. A media labeling policy can help the organization to identify and classify its data assets, but it does not specify how the data are sanitized or destroyed when they are no longer needed. A media shredding policy is a document that defines the methods and procedures for physically destroying media devices that contain sensitive or confidential data. A media shredding policy can be a part of a media sanitization policy, but it is not sufficient to cover all types of media devices or data disposal scenarios.

References:

ISACA, CISA Review Manual, 27th Edition, 2019

ISACA, CISA Review Questions, Answers & Explanations Database - 12 Month Subscription

Secure Data Disposal and Destruction: 6 Methods to Follow1

Why (and How to) Dispose of Digital Data2

What is Data Disposition? The Complete Guide3

Data Disposition: What is it and why should it be part of your data retention policy?

The primary benefit of an audit approach that requires reported findings to be issued together with related action plans, owners, and target dates is that it establishes accountability for the action plans. Accountability means that the individuals or groups who are responsible for implementing the action plans are clearly identified and held liable for their completion within the specified time frame. Accountability also implies that the action plans are monitored and evaluated to ensure that they are effective and efficient in addressing the audit findings and mitigating the associated risks1. Accountability helps to ensure that the audit recommendations are taken seriously and implemented properly, and that the audit value is realized by the organization2. The other options are less relevant or incorrect because:

A. It facilitates easier audit follow-up is not the primary benefit of an audit approach that requires reported findings to be issued together with related action plans, owners, and target dates, as it is more of a secondary or indirect benefit. Audit follow-up is the process of verifying whether the action plans have been implemented and whether they have resolved the audit findings3. While having clear action plans, owners, and target dates may facilitate easier audit follow-up by providing a basis for tracking and reporting the progress and status of the action plans, it does not necessarily guarantee that the action plans will be implemented or effective.

B. It enforces action plan consensus between auditors and auditees is not the primary benefit of an audit approach that requires reported findings to be issued together with related action plans, owners, and target dates, as it is more of a prerequisite or condition for such an approach. Action plan consensus means that the auditors and auditees agree on the audit findings and recommendations, and on the action plans to address them4. While having action plan consensus may enhance the credibility and acceptance of the audit approach, it does not necessarily ensure that the action plans will be implemented or effective.

D. It helps to ensure factual accuracy of findings is not the primary benefit of an audit approach that requires reported findings to be issued together with related action plans, owners, and target dates, as it is more of an outcome or result of such an approach. Factual accuracy of findings means that the audit findings are based on sufficient, reliable, relevant, and useful evidence5. While having factual accuracy of findings may increase the confidence and trust in the audit approach, it does not necessarily ensure that the action plans will be implemented or effective. References: Accountability - ISACA, Audit Value - ISACA, Audit Follow-up - ISACA, Action Plan Consensus - ISACA, Factual Accuracy of Findings - ISACA

A mobile device awareness program would best enable an organization to address the security risks associated with a recently implemented bring your own device (BYOD) strategy. A mobile device awareness program is a set of activities that aim to educate and inform the employees about the benefits, challenges, and best practices of using their personal mobile devices for work purposes. A mobile device awareness program can help the organization to:

Communicate the organization’s policies and expectations regarding BYOD, such as which devices are allowed, what data can be accessed or stored, and what security measures are required.

Raise the employees’ awareness of the potential threats and vulnerabilities that affect their mobile devices, such as malware, phishing, data leakage, or device loss.

Provide the employees with guidance and tips on how to protect their mobile devices and the organization’s data, such as using strong passwords, encryption, antivirus software, remote wipe, or VPN.

Encourage the employees to report any incidents or issues related to their mobile devices, such as suspicious messages, unauthorized access, or device damage.

A mobile device awareness program can help the organization to reduce the security risks associated with BYOD by enhancing the employees’ knowledge, skills, and behavior in using their mobile devices securely and responsibly. A mobile device awareness program can also help the organization to comply with relevant regulations and standards that govern data privacy and security in the cloud1.

The other options are not as effective as a mobile device awareness program in enabling an organization to address the security risks associated with BYOD. Option A, mobile device tracking program, is a tool that allows the organization to monitor and locate the employees’ mobile devices in case of loss or theft. However, this tool may not prevent or detect other types of security risks, such as malware infection or data breach. Option B, mobile device upgrade program, is a process that ensures that the employees’ mobile devices are running the latest versions of operating systems and applications. However, this process may not address other aspects of security, such as user behavior or data protection. Option C, mobile device testing program, is a method that verifies the functionality and compatibility of the employees’ mobile devices with the organization’s systems and networks. However, this method may not cover all the scenarios or factors that may affect the security of the mobile devices or the organization’s data2.

References:

Mobile Device Security Awareness Topics3

Security Awareness Top Ten Topics - #8 Mobile Devices

 An IS auditor should be concerned because deleting the files logically does not overwrite the files’ physical data. Deleting a file from a hard disk only removes the reference or pointer to the file from the file system, but does not erase the actual data stored on the disk sectors. The deleted data can still be recovered using special tools or techniques until it is overwritten by new data. This poses a risk of data leakage, theft, or misuse if the hard disk falls into the wrong hands. To securely dispose of a system containing sensitive data, the hard disk should be wiped or sanitized using methods that overwrite or destroy the physical data beyond recovery. References:

CISA Review Manual (Digital Version)

CISA Questions, Answers & Explanations Database

The most important thing to determine during the planning phase of a cloud-based messaging and collaboration platform acquisition is the types of data that can be uploaded to the platform. This is because different types of data may have different security, privacy, and compliance requirements, depending on the nature, sensitivity, and value of the data. For example, personal data, financial data, health data, or intellectual property data may be subject to various laws and regulations that govern how they can be collected, stored, processed, and shared in the cloud. Therefore, it is essential to identify and classify the types of data that will be uploaded to the platform, and ensure that the platform meets the organization’s policies and standards for data protection1.

The other options are not as important as the types of data that can be uploaded to the platform during the planning phase of a cloud-based messaging and collaboration platform acquisition. Option A, role-based access control policies, is a mechanism that defines who can access what data and resources on the platform based on their roles and responsibilities. Role-based access control policies are important for ensuring data security and accountability, but they can be designed and implemented after the platform is acquired2. Option C, processes for on-boarding and off-boarding users to the platform, are procedures that enable or disable user accounts and access rights on the platform. Processes for on-boarding and off-boarding users are important for managing user identities and lifecycles, but they can be developed and executed after the platform is acquired3. Option D, processes for reviewing administrator activity, are methods that monitor and audit the actions and events performed by administrators on the platform. Processes for reviewing administrator activity are important for detecting and preventing unauthorized or malicious activities, but they can be established and performed after the platform is acquired4.

References:

Cloud Messaging and Collaboration Services - Maryland.gov DoIT4

MessageBird acquires real-time notifications and in-app messaging platform Pusher for $35M | TechCrunch2

Symphony to lead financial market communications with the acquisition of Cloud9 Technologies3

Cloud messaging and collaboration | Sumo Logic

Linking incidents to problem management activities would most effectively help to reduce the number of repeated incidents in an organization, because problem management aims to identify and eliminate the root causes of incidents and prevent their recurrence. Testing incident response plans, prioritizing incidents, and training incident management teams are all good practices, but they do not directly address the issue of repeated incidents. References: ISACA ITAF 3rd Edition Section 3600

An appropriate role of internal audit in helping to establish an organization’s privacy program is analyzing risks posed by new regulations. A privacy program is a set of policies, procedures, and controls that aim to protect the personal data of individuals from unauthorized or unlawful collection, use, disclosure, or disposal. A privacy program should comply with the applicable laws and regulations that govern the privacy rights and obligations of individuals and organizations, such as the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA). New regulations may introduce new requirements or changes that affect the organization’s privacy program and expose it to potential compliance risks or penalties. Therefore, internal audit can help to establish an organization’s privacy program by analyzing the risks posed by new regulations and providing assurance, advice, or recommendations on how to address them1. The other options are less appropriate or incorrect because:

B. Developing procedures to monitor the use of personal data is not an appropriate role of internal audit in helping to establish an organization’s privacy program, as it is more of a management or operational role. Internal audit should not be involved in designing or implementing the organization’s privacy program, as it would compromise its independence and objectivity. Internal audit should provide assurance on the effectiveness and efficiency of the organization’s privacy program, but not create or execute it2.

C. Defining roles within the organization related to privacy is not an appropriate role of internal audit in helping to establish an organization’s privacy program, as it is more of a governance or strategic role. Internal audit should not be involved in setting or approving the organization’s privacy strategy, objectives, or policies, as it would compromise its independence and objectivity. Internal audit should provide assurance on the alignment and compliance of the organization’s privacy program with its strategy, objectives, and policies, but not define or approve them2.

D. Designing controls to protect personal data is not an appropriate role of internal audit in helping to establish an organization’s privacy program, as it is more of a management or operational role. Internal audit should not be involved in designing or implementing the organization’s privacy program, as it would compromise its independence and objectivity. Internal audit should provide assurance on the adequacy and effectiveness of the organization’s privacy program, but not design or implement it2. References: ISACA Introduces New Audit Programs for Business Continuity/Disaster …, Best Practices for Privacy Audits - ISACA, ISACA Produces New Audit and Assurance Programs for Data Privacy and …

The best way to validate that appropriate security controls are in place to prevent data loss is to review compliance with data loss and applicable mobile device user acceptance policies. This will ensure that the organization has established clear rules and guidelines for employees to follow when connecting their personal devices to company-owned computers. A walk-through, a DLP tool configuration, and a security awareness training are not sufficient to validate the effectiveness of the controls, as they may not cover all possible scenarios and risks. References: IT Audit Fundamentals Certificate Resources

 The most critical finding for an IS auditor following up on a recent security incident is that the security weakness facilitating the attack was not identified. This finding indicates that the root cause of the incident was not analyzed, and the vulnerability that allowed the attack to succeed was not remediated. This means that the organization is still exposed to the same or similar attacks in the future, and its security posture has not improved. Identifying and addressing the security weakness is a key step in the incident response process, as it helps to prevent recurrence, mitigate impact, and improve resilience.

The other findings are not as critical as the failure to identify the security weakness, but they are still important issues that should be addressed by the organization. The attack was not automatically blocked by the intrusion detection system (IDS) is a finding that suggests that the IDS was not configured properly, or that it did not have the latest signatures or rules to detect and prevent the attack. The attack could not be traced back to the originating person is a finding that implies that the organization did not have sufficient logging, monitoring, or forensic capabilities to identify and attribute the attacker. Appropriate response documentation was not maintained is a finding that indicates that the organization did not follow a consistent and formal incident response procedure, or that it did not document its actions, decisions, and lessons learned from the incident.

References:

ISACA CISA Review Manual 27th Edition (2019), page 254

Incident Response Process - ISACA1

Incident Response: How to Identify and Fix Security Weaknesses

The most significant risk that IS auditors are required to consider for each engagement is the misalignment with business objectives. This is because IS audit engagements are intended to provide assurance that the IT systems and processes support the achievement of the business objectives and strategies. If there is a misalignment, it could result in wasted resources, missed opportunities, inefficiencies, errors, or failures that could adversely affect the organization’s performance and reputation12. References: 1: CISA Review Manual (Digital Version), Chapter 1: The Process of Auditing Information Systems, Section 1.3: Audit Risk, page 28 2: CISA Online Review Course, Module 1: The Process of Auditing Information Systems, Lesson 1.3: Audit Risk

 Problem management is an IT service management activity that is most likely to help with identifying the root cause of repeated instances of network latency. Problem management involves analyzing incidents that affect IT services and finding solutions to prevent them from recurring or minimize their impact. Change management is an IT service management activity that involves controlling and documenting any modifications to IT services or infrastructure. Incident management is an IT service management activity that involves restoring normal service operation as quickly as possible after an incident has occurred. Configuration management is an IT service management activity that involves identifying and maintaining records of IT assets and their relationships. References: ISACA, CISA Review Manual, 27th Edition, 2018, page 334

One of the challenges in developing a SLA for network services is finding performance metrics that can be measured properly and reflect the quality of service expected by the customer. Establishing a well-designed framework for network services is not a challenge, but a good practice. Ensuring that network components are not modified by the client or reducing the number of entry points into the network are security issues, not SLA issues. References: ISACA, CISA Review Manual, 27th Edition, 2018, page 333

The greatest risk associated with having most users with administrator access to an externally facing system containing sensitive data is that users can make unauthorized changes to the system or the data, which could compromise the integrity, confidentiality, and availability of the system and the data. Users can export application logs, view sensitive data, and install open-licensed software are also risks, but they are not as severe as unauthorized changes. References: ISACA CISA Review Manual 27th Edition Chapter 4

Access controls for source libraries are the features of a library control software package that would protect against unauthorized updating of source code. Access controls are the mechanisms that regulate who can access, modify, or delete the source code stored in the source libraries. Source libraries are the repositories that contain the source code files and their versions. By implementing access controls for source libraries, the library control software package can prevent unauthorized or malicious users from tampering with the source code and compromising its integrity, security, or functionality1.

The other options are not as effective as access controls for source libraries in protecting against unauthorized updating of source code. Option A, required approvals at each life cycle step, is a good practice but may not be sufficient to prevent unauthorized updates if the approval process is bypassed or compromised. Option B, date and time stamping of source and object code, is a useful feature but may not prevent unauthorized updates if the date and time stamps are altered or ignored. Option D, release-to-release comparison of source code, is a helpful feature but may not prevent unauthorized updates if the comparison results are not reviewed or acted upon.

References:

ISACA, CISA Review Manual, 27th Edition, 2019

ISACA, CISA Review Questions, Answers & Explanations Database - 12 Month Subscription

How to protect your source code from attackers2

How to Stop Unauthorized Use of Open Source Code

 The best way to detect that a distributed denial of service (DDoS) attack is occurring is to use automated monitoring of logs. A DDoS attack disrupts the operations of a server, service, or network by flooding it with unwanted Internet traffic2. Automated monitoring of logs can help pinpoint potential DDoS attacks by analyzing network traffic patterns, monitoring traffic spikes or other unusual activity, and alerting administrators or security teams of any anomalies or malicious requests, protocols, or IP blocks3. Automated monitoring of logs can also help identify the source, type, and impact of the DDoS attack, and provide evidence for further investigation or mitigation.

The other options are not as effective as automated monitoring of logs for detecting DDoS attacks. Customer service complaints are an indirect and delayed indicator of a DDoS attack, as they rely on users reporting problems with accessing a website or service. Customer service complaints may also be caused by other factors unrelated to DDoS attacks, such as server errors or network issues. Server crashes are an extreme and undesirable indicator of a DDoS attack, as they indicate that the server has already been overwhelmed by the attack and has stopped functioning. Server crashes may also result in data loss or corruption, service disruption, or reputational damage. Penetration testing is a proactive and preventive measure for assessing the security posture of a system or network, but it does not detect ongoing DDoS attacks. Penetration testing may involve simulating DDoS attacks to test the resilience or vulnerability of a system or network, but it does not monitor real-time traffic or identify actual attackers.

References:

ISACA CISA Review Manual 27th Edition (2019), page 254

How to prevent DDoS attacks | Methods and tools | Cloudflare2

Understanding Denial-of-Service Attacks | CISA3

The most reliable follow-up procedure to determine if management has resolved the finding of non-sequential purchase order numbers is to inspect the system settings and transaction logs to determine if sequential order numbers are generated. This will provide direct evidence of the system’s functionality and compliance with the audit recommendation. The other options are less reliable because they rely on indirect evidence or information obtained from management, which may not be accurate or complete. References: CISA Review Manual (Digital Version), Standards, Guidelines, Tools and Techniques

 An IS auditor reviewing the threat assessment for a data center would be most concerned if the exercise was completed by local management, because this could introduce bias, conflict of interest, or lack of expertise in the assessment process. A threat assessment is a systematic method of identifying and evaluating the potential threats that could affect the availability, integrity, or confidentiality of the data center and its assets. A threat assessment should be conducted by an independent and qualified team that has the necessary skills, knowledge, and experience to perform a comprehensive and objective analysis of the data center’s environment, vulnerabilities, and risks1.

The other options are not as concerning as option C for an IS auditor reviewing the threat assessment for a data center. Option A, some of the identified threats are unlikely to occur, is not a problem as long as the likelihood and impact of each threat are properly estimated and prioritized. A threat assessment should consider all possible scenarios, even if they have a low probability of occurrence, to ensure that the data center is prepared for any eventuality2. Option B, all identified threats relate to external entities, is not a flaw as long as the assessment also considers internal threats, such as human errors, malicious insiders, or equipment failures. External threats are often more visible and severe than internal threats, but they are not the only source of risk for a data center3. Option D, neighboring organizations’ operations have been included, is not a mistake as long as the assessment also focuses on the data center’s own operations. Neighboring organizations’ operations may have an impact on the data center’s security and availability, especially if they share physical or network infrastructure or resources. A threat assessment should take into account the interdependencies and interactions between the data center and its external environment4.

References:

ISACA, CISA Review Manual, 27th Edition, 2019

ISACA, CISA Review Questions, Answers & Explanations Database - 12 Month Subscription

Data Center Threats and Vulnerabilities1

Datacenter threat, vulnerability, and risk assessment2

Data Centre Risk Assessment3

Separate authorization for input of transactions. This control would have best prevented this type of fraud in a retail environment by ensuring that the warehouse employee who handles the inventory items does not have the authority to enter adjustments to the inventory system. This would create a segregation of duties that would reduce the risk of collusion and concealment of theft.

The other options are not as effective as option A in preventing this type of fraud. Option B, statistical sampling of adjustment transactions, is a detective control that may help identify fraudulent transactions after they have occurred, but it does not prevent them from happening in the first place. Option C, unscheduled audits of lost stock lines, is also a detective control that may reveal discrepancies between the physical and recorded inventory, but it does not address the root cause of the fraud. Option D, an edit check for the validity of the inventory transaction, is a preventive control that may help verify the accuracy and completeness of the transaction data, but it does not prevent unauthorized or fraudulent adjustments.

References:

ISACA, CISA Review Manual, 27th Edition, 2019

ISACA, CISA Review Questions, Answers & Explanations Database - 12 Month Subscription

Different Types of Inventory Fraud and How to Prevent Them1

6 Ways to Prevent Inventory Fraud in Your Business2

The necessary condition for effective risk management in IT governance is that risk evaluation is embedded in management processes. Risk evaluation is the process of comparing the results of risk analysis with risk criteria to determine whether the risk and/or its magnitude is acceptable or tolerable. Risk evaluation should be integrated into the management processes of planning, implementing, monitoring, and reviewing the IT activities and resources. This will ensure that risk management is aligned with the business objectives, strategies, and values, and that risk responses are timely, appropriate, and effective. References:

CISA Review Manual (Digital Version)

CISA Questions, Answers & Explanations Database

The most important factor when planning a network audit is to identify the existing nodes on the network. Nodes are devices or systems that are connected to the network and can communicate with each other. Nodes can include servers, workstations, routers, switches, firewalls, printers, scanners, cameras, etc. Identifying the existing nodes on the network will help the auditor to determine the scope, objectives, and methodology of the audit. It will also help the auditor to assess the network topology, architecture, performance, security, and compliance. References:

CISA Review Manual (Digital Version)

CISA Questions, Answers & Explanations Database

The best way to mitigate the risk associated with unintentional modifications of complex calculations in end-user computing (EUC) is to execute copies of EUC programs out of a secure library. This will ensure that the original EUC programs are protected from unauthorized changes and that the copies are run in a controlled environment. A secure library is a repository of EUC programs that have been tested, validated, and approved by the appropriate authority. Executing copies of EUC programs out of a secure library can also help with version control, backup, and recovery of EUC programs. Having an independent party review the source calculations, implementing complex password controls, and verifying EUC results through manual calculations are not as effective as executing copies of EUC programs out of a secure library, as they do not prevent or detect unintentional modifications of complex calculations in EUC. References: End-User Computing (EUC) Risks: A Comprehensive Guide, End User Computing (EUC) Risk Management

The best method to determine if IT resource spending is aligned with planned project spending is earned value analysis (EVA). EVA is a technique that compares the actual cost, schedule, and scope of a project with the planned or budgeted values. EVA can help to measure the project progress and performance, and identify any variances or deviations from the baseline plan1.

EVA uses three basic values to calculate the project status: planned value (PV), earned value (EV), and actual cost (AC). PV is the amount of work that was expected to be completed by a certain date, according to the project plan. EV is the amount of work that was actually completed by that date, measured in terms of the budgeted cost. AC is the amount of money that was actually spent to complete the work by that date1.

By comparing these values, EVA can determine if the project is on track, ahead, or behind schedule and budget. EVA can also calculate various indicators, such as cost variance (CV), schedule variance (SV), cost performance index (CPI), and schedule performance index (SPI), to quantify the magnitude and direction of the variances. EVA can also forecast the future performance and completion of the project, based on the current trends and assumptions1.

The other options are not as effective as EVA in determining if IT resource spending is aligned with planned project spending. Option B, return on investment (ROI) analysis, is a technique that evaluates the profitability or efficiency of an investment, by comparing the benefits or revenues with the costs. ROI analysis can help to justify or prioritize a project, but it does not measure the actual progress or performance of the project against the plan2. Option C, Gantt chart, is a tool that displays the tasks, durations, dependencies, and milestones of a project in a graphical format. Gantt chart can help to plan and monitor a project schedule, but it does not show the actual cost or scope of the project3. Option D, critical path analysis, is a technique that identifies the longest sequence of tasks or activities that must be completed on time for the project to finish on schedule. Critical path analysis can help to optimize and control a project schedule, but it does not account for the actual cost or scope of the project4.

References:

Earned Value Analysis & Management (EVA/EVM) – Definition & Formulae1

Return on Investment (ROI) Formula2

What Is a Gantt Chart?3

Critical Path Method for Project Management

Visualization technology is the use of software and hardware to create graphical representations of data, such as charts, graphs, maps, images, etc. Visualization technology can help users to understand, analyze, and communicate complex and large amounts of data in an intuitive and engaging way1.

One of the primary advantages of using visualization technology for corporate applications is that it can improve the utilization of resources, such as time, money, human capital, and physical assets. Some of the ways that visualization technology can achieve this are:

Visualization technology can help users to quickly and easily explore, filter, and interact with data, reducing the need for manual data processing and analysis1. This can save time and effort for both data producers and consumers, and allow them to focus on more value-added tasks.

Visualization technology can help users to discover patterns, trends, outliers, correlations, and causations in data that may otherwise be hidden or overlooked in traditional reports or tables1. This can enable users to make better and faster decisions based on data-driven insights, and optimize their strategies and actions accordingly.

Visualization technology can help users to communicate and share data more effectively and persuasively with different audiences, such as customers, partners, investors, regulators, etc1. This can enhance the reputation and credibility of the organization, and foster collaboration and innovation among stakeholders.

Visualization technology can help users to monitor and measure the performance and impact of their activities, products, services, or processes1. This can help users to identify problems or opportunities for improvement, and adjust their plans or actions accordingly.

Visualization technology can help users to create engaging and interactive experiences for their customers or end-users1. This can increase customer satisfaction and loyalty, and generate more revenue or value for the organization.

Therefore, using visualization technology for corporate applications can help organizations to better utilize their resources and achieve their goals.

References:

ISACA, CISA Review Manual, 27th Edition, 2019

ISACA, CISA Review Questions, Answers & Explanations Database - 12 Month Subscription

TechRadar Blog, Best data visualization tools of 20232

IBM Blog, What is Data Visualization?3

TDWI Blog, Data Visualization Technology4

Tableau Blog, What are the advantages and disadvantages of data visualization?

 The type of risk associated with the potential for the auditor to miss a sequence of logged events that could indicate an error in the IPS configuration is detection risk. Detection risk is the risk that the auditor’s procedures will not detect a material misstatement or error that exists in an assertion or a control. Detection risk can be affected by factors such as the nature, timing, and extent of the audit procedures, the quality and sufficiency of the audit evidence, and the auditor’s professional judgment and competence. Detection risk can be reduced by applying appropriate audit techniques, such as sampling, testing, observation, inquiry, and analysis. References:

CISA Review Manual (Digital Version)

CISA Questions, Answers & Explanations Database

Integration testing is the best way to ensure that an application is performing according to its specifications, because it tests the interaction and compatibility of different modules or components of the application. Unit testing, pilot testing and system testing are also important, but they do not cover the whole functionality and integration of the application as well as integration testing does. References: CISA Review Manual (Digital Version)1, Chapter 4, Section 4.2.3

 The greatest concern for an IS auditor reviewing an organization’s disaster recovery plan (DRP) is that the DRP has not been updated since an IT infrastructure upgrade. This could render the DRP obsolete or ineffective, as it may not reflect the current configuration, dependencies or recovery requirements of the IT systems. The IS auditor should ensure that the DRP is reviewed and updated regularly to align with any changes in the IT environment. The DRP has not been formally approved by senior management is a concern for an IS auditor reviewing an organization’s DRP, but it is not as critical as ensuring that the DRP is up to date and valid. The DRP has not been distributed to end users or the DRP contains recovery procedures for critical servers only are issues that relate to the communication or scope of the DRP, but not to its validity or effectiveness. References: ISACA, CISA Review Manual, 27th Edition, 2018, page 389

The best approach to optimize resources when both internal and external audit teams are reviewing the same IT general controls area is to leverage the work performed by external audit for the internal audit testing. This can avoid duplication of efforts, reduce audit costs and enhance coordination between the audit teams. The internal audit team should evaluate the quality and reliability of the external audit work before relying on it. Ensuring both the internal and external auditors perform the work simultaneously is not an efficient use of resources, as it would create redundancy and possible interference. Requesting that the external audit team leverage the internal audit work may not be feasible or acceptable, as the external audit team may have different objectives, standards and independence requirements. Rolling forward the general controls audit to the subsequent audit year is not a good practice, as it would delay the identification and remediation of any control weaknesses in a high-risk area. References: ISACA, CISA Review Manual, 27th Edition, 2018, page 247

 The IS auditor should ensure that penetration test results are classified at the highest level of sensitivity, because they contain detailed information about the vulnerabilities and weaknesses of the IT systems and networks, as well as the methods and tools used by the testers to exploit them. Penetration test results can be used by malicious actors to launch cyberattacks or cause damage to the organization if they are disclosed or accessed without authorization. Therefore, they should be protected with the highest level of confidentiality, integrity and availability. The other options are not as sensitive as penetration test results, because they either do not reveal as much information about the IT security posture, or they are already known or reported by the organization. References: CISA Review Manual (Digital Version)1, Chapter 5, Section 5.2.4

 The most significant risk in virtualizing the server environment without making any other changes to the network or security infrastructure is the inability of the network intrusion detection system (IDS) to monitor virtual server-to-server communications. This can create blind spots for the IDS and allow malicious traffic to bypass detection. A vulnerability in the virtualization platform affecting multiple hosts is a potential risk, but not necessarily more significant than the loss of visibility. Data center environmental controls not aligning with new configuration or system documentation not being updated to reflect changes in the environment are operational issues, not security issues. References: ISACA, CISA Review Manual, 27th Edition, 2018, page 373

The approach adopted by management in this scenario is risk avoidance. Risk avoidance is the elimination of a risk by discontinuing or not undertaking an activity that poses a threat to the organization3. By moving data center operations to another facility on higher ground, management is avoiding the potential flooding risk that could disrupt or damage the data center. Risk transfer, risk acceptance and risk reduction are other possible approaches for dealing with risks, but they do not apply in this case. References:

CISA Review Manual, 27th Edition, page 641

CISA Review Questions, Answers & Explanations Database - 12 Month Subscription

The best way to evaluate the effectiveness of a new automated control is to review the written procedures that define the processes and controls. This will help the IS auditor to understand the objectives, scope, roles, responsibilities, and expected outcomes of the control. The written procedures will also provide a basis for testing the control and verifying its compliance with the audit finding recommendations. References:

ISACA Frameworks: Blueprints for Success

CISA Review Manual (Digital Version)

 The finding that should be the IS auditor’s greatest concern is that the data model is not clearly documented. A data model is a representation of the structure, relationships, and constraints of the data used by an application. It is a vital component of the software development process, as it helps to ensure the accuracy, consistency, and quality of the data1. A clear and comprehensive documentation of the data model is essential for the maintenance and support of the application, as it facilitates the understanding, modification, and troubleshooting of the data and the application logic2.

If the organization plans to bring the support and future maintenance of the application back in-house, it will need to have access to the data model documentation from the vendor. Without it, the organization may face difficulties in transferring the knowledge and skills from the vendor to the in-house team, as well as in adapting and enhancing the application to meet changing business needs and requirements3. The lack of data model documentation may also increase the risk of errors, inconsistencies, and inefficiencies in the data and the application performance2.

The other findings are not as concerning as the lack of data model documentation, because they do not directly affect the quality and maintainability of the application. The cost of outsourcing is lower than in-house development is a benefit rather than a risk for the organization, as it implies that outsourcing has helped to save time and money for the organization4. The vendor development team is located overseas is a common practice in outsourcing, and it does not necessarily imply a lower quality or a higher risk of the application. However, it may pose some challenges in terms of communication, coordination, and cultural differences, which can be managed by establishing clear expectations, roles, and responsibilities, as well as using effective tools and methods for communication and collaboration5. A training plan for business users has not been developed is a gap that should be addressed by the organization before deploying the application, as it may affect the user acceptance and satisfaction of the application. However, it does not directly impact the quality or maintainability of the application itself. References:

What is Data Modeling? Definition & Types | Informatica1

Data Modeling Best Practices: Documentation | erwin2

Data Model Documentation - an overview | ScienceDirect Topics3

Outsourcing App Development Pros and Cons – Droids On Roids4

8 Risks of Software Development Outsourcing & Their Solutions - Acropolium5

Software Training Plan: How to Create One for Your Business - Elinext

Water sensors are devices that can detect the presence of water or moisture in a given area. They are often deployed below the floor tiles of a data center to monitor for any water leaks that may damage the equipment or cause electrical hazards. Water sensors can alert the data center staff or trigger an automatic response to prevent or mitigate the water leakage.

The other options are not likely to be deployed below the floor tiles of a data center. Temperature sensors and humidity sensors are usually deployed above the floor tiles to measure the ambient conditions of the data center and ensure optimal cooling and ventilation. Air pressure sensors are typically deployed at the air vents or ducts to monitor the airflow and pressure distribution in the data center.

References:

Data Center Environmental Monitoring

Water Detection in Data Centers

 A network vulnerability assessment is a process of identifying and evaluating the weaknesses and exposures in a network that could be exploited by attackers to compromise the confidentiality, integrity, or availability of the network or its resources. A network vulnerability assessment typically involves scanning the network devices, such as routers, switches, firewalls, servers, and workstations, using automated tools that compare the device configurations, software versions, and patch levels against a database of known vulnerabilities. A network vulnerability assessment can also include manual testing and verification of the network architecture, design, policies, and procedures. One of the main objectives of a network vulnerability assessment is to detect and report any misconfiguration and missing updates in the network devices that could pose a security risk1. Misconfiguration refers to any deviation from the recommended or best practice settings for the network devices, such as weak passwords, open ports, unnecessary services, default accounts, or incorrect permissions. Missing updates refer to any outdated or unsupported software or firmware that has not been patched with the latest security fixes or enhancements from the vendors2. Misconfiguration and missing updates are common sources of network vulnerabilities that can be exploited by attackers to gain unauthorized access, execute malicious code, cause denial of service, or escalate privileges on the network devices3. Therefore, an IS auditor should expect to see misconfiguration and missing updates in a network vulnerability assessment. The other options are less relevant or incorrect because:

B. Malicious software and spyware are not usually detected by a network vulnerability assessment, as they are more related to the content and behavior of the network traffic rather than the configuration and patch level of the network devices. Malicious software and spyware are programs that infect or monitor the network devices or their users for malicious purposes, such as stealing data, displaying ads, or performing remote commands. Malicious software and spyware can be detected by other security tools, such as antivirus software, firewalls, or intrusion detection systems4.

C. Zero-day vulnerabilities are not usually detected by a network vulnerability assessment, as they are unknown or undisclosed vulnerabilities that have not been reported or patched by the vendors or the security community. Zero-day vulnerabilities are rare and difficult to discover, as they require advanced techniques and skills to exploit them. Zero-day vulnerabilities can be detected by other security tools, such as intrusion prevention systems, anomaly detection systems, or artificial intelligence systems5.

D. Security design flaws are not usually detected by a network vulnerability assessment, as they are more related to the logic and functionality of the network rather than the configuration and patch level of the network devices. Security design flaws are errors or weaknesses in the network architecture, design, policies, or procedures that could compromise the security objectives of the network. Security design flaws can be detected by other security methods, such as security reviews, audits, or assessments6. References: Network Vulnerability Assessment - ISACA, Network Vulnerability Scanning - NIST, Network Vulnerabilities - SANS, Malware - ISACA, Zero-Day Attacks - ISACA, Security Design Principles - NIST

The best way to ensure that potential security issues are considered by the development team as part of incremental changes to agile-developed software is to include a mandatory step to analyze the security impact when making changes. This will help to identify and mitigate any security risks or vulnerabilities that may arise from the changes, and to ensure that the software meets the security requirements and standards. The other options are not as effective, because they either delegate the security analysis to someone outside the development team, rely on post-deployment testing, or focus on documentation rather than analysis. References: CISA Review Manual (Digital Version)1, Chapter 4, Section 4.2.5

This means that the organization should obtain the source code from the escrow agent and compare it with the current version of the application that they are using. The organization should then identify and apply any changes or updates that are missing or different in the escrow version, so that it matches the current version. This way, the organization can ensure that they have a complete and accurate copy of the source code that reflects their current needs and requirements.

Bringing the escrow version up to date can help the organization to avoid or reduce the risks and costs associated with using an outdated or incompatible version of the source code. For example, an older version of the source code may have bugs, errors, or vulnerabilities that could affect the functionality, security, or performance of the application. An older version of the source code may also lack some features, enhancements, or integrations that could improve the usability, efficiency, or value of the application. An older version of the source code may also not comply with some standards, regulations, or contracts that could affect the quality, reliability, or legality of the application1.

The other options are not as good as bringing the escrow version up to date for the organization. Option A, analyzing a new application that meets the current requirements, is a possible option but it may be more time-consuming, expensive, and risky than updating the existing application. The organization may have to go through a complex and lengthy process of selecting, acquiring, implementing, testing, and migrating to a new application, which could disrupt their operations and performance. The organization may also have to deal with compatibility, interoperability, or data quality issues when switching to a new application2. Option B, performing an analysis to determine the business risk, is a necessary step but not a recommendation for the organization. The organization should already be aware of the business risk of using an application whose vendor has gone out of business and whose escrow has an older version of the source code. The organization should focus on finding and implementing a solution to mitigate or eliminate this risk3. Option D, developing a maintenance plan to support the application using the existing code, is not a feasible option because it assumes that the organization has access to the existing code. However, this is not the case because the vendor has gone out of business and the escrow has an older version of the source code. The organization cannot support or maintain an application without having a complete and accurate copy of its source code.

References:

How Important Is Source Code Escrow - ISACA1

The What and Why of Source Code Escrow2

Unlocking Source Code In Escrow 2023: A Guide To Secure Software3

The best way to enforce the principle of least privilege on a server containing data with different security classifications is to apply access controls determined by the data owner. The principle of least privilege states that users should only have the minimum level of access required to perform their tasks. The data owner is the person who has the authority and responsibility to classify, label, and protect the data according to its sensitivity and value. The data owner can define the access rights and permissions for each user or role based on the data classification policy and the business needs. This will ensure that only authorized and appropriate users can access the data and prevent unauthorized or excessive access that could compromise the confidentiality, integrity, or availability of the data. References:

CISA Review Manual (Digital Version)

CISA Questions, Answers & Explanations Database

The greatest concern for an IS auditor reviewing an organization’s business continuity plan (BCP) is that the BCP has not been tested since it was first issued. A BCP is a document that describes how an organization will continue its critical business functions in the event of a disruption or disaster. A BCP should include information such as roles and responsibilities, recovery strategies, resources, procedures, communication plans, and backup arrangements3. Testing the BCP is a vital step in ensuring its validity, effectiveness, and readiness. Testing the BCP involves simulating various scenarios and executing the BCP to verify whether it meets its objectives and requirements. Testing the BCP can also help to identify and correct any gaps, errors, or weaknesses in the BCP before they become issues during a real incident4. Therefore, an IS auditor should be concerned if the BCP has not been tested since it was first issued, as it may indicate that the BCP is outdated, inaccurate, incomplete, or ineffective. The other options are less concerning or incorrect because:

A. The BCP’s contact information needs to be updated is not a great concern for an IS auditor reviewing an organization’s BCP, as it is a minor issue that can be easily fixed. Contact information refers to the names, phone numbers, email addresses, or other details of the people involved in the BCP execution or communication. Contact information needs to be updated regularly to reflect any changes in personnel or roles. While having outdated contact information may cause some delays or confusion during a BCP activation, it does not affect the overall validity or effectiveness of the BCP.

B. The BCP is not version controlled is not a great concern for an IS auditor reviewing an organization’s BCP, as it is a moderate issue that can be improved. Version control refers to the process of tracking and managing changes made to the BCP over time. Version control helps to ensure that only authorized changes are made to the BCP and that there is a clear record of who made what changes when and why. Version control also helps to avoid conflicts or inconsistencies among different versions of the BCP. While having no version control may cause some difficulties or risks in maintaining and updating the BCP, it does not affect the overall validity or effectiveness of the BCP.

C. The BCP has not been approved by senior management is not a great concern for an IS auditor reviewing an organization’s BCP, as it is a high-level issue that can be resolved. Approval by senior management refers to the formal endorsement and support of the BCP by the top executives or leaders of the organization. Approval by senior management helps to ensure that the BCP is aligned with the organization’s strategy, objectives, and priorities, and that it has sufficient resources and authority to be implemented. Approval by senior management also helps to increase the awareness and commitment of the organization’s stakeholders to the BCP. While having no approval by senior management may affect the credibility and acceptance of the BCP, it does not affect the overall validity or effectiveness of the BCP. References: Working Toward a Managed, Mature Business Continuity Plan - ISACA, ISACA Introduces New Audit Programs for Business Continuity/Disaster …, Disaster Recovery and Business Continuity Preparedness for Cloud-based …

The most significant risk from not testing patches before putting them into production is the lack of system integrity. Patches are software updates that fix bugs, vulnerabilities or performance issues in an application system. However, patches may also introduce new errors, conflicts or compatibility issues that could affect the functionality, reliability or security of the system4. By not testing patches before putting them into production, the organization exposes itself to the risk of system failures, data corruption or unauthorized access. Loss of application support, outdated system documentation and developer access to production are also risks from not testing patches, but they are not as significant as the lack of system integrity. References:

CISA Review Manual, 27th Edition, page 2951

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 In a controlled application development environment, the most important segregation of duties should be between the person who implements changes into the production environment and the application programmer. This segregation of duties ensures that no one person can create and deploy code without proper review, testing, and approval. This reduces the risk of errors, fraud, or malicious code being introduced into the production environment.

The other options are not as important as the segregation between the application programmer and the person who implements changes into production, but they are still relevant for achieving a secure and reliable application development environment. The segregation of duties between the person who implements changes into production and the systems programmer is important to prevent unauthorized or untested changes to system software or configuration. The segregation of duties between the person who implements changes into production and the computer operator is important to prevent unauthorized or uncontrolled access to production data or resources. The segregation of duties between the person who implements changes into production and the quality assurance (QA) personnel is important to ensure independent verification and validation of code quality and functionality.

References:

ISACA CISA Review Manual 27th Edition (2019), page 247

Segregation of Duties in an Agile Environment | AKF Partners3

Separation of Duties: How to Conform in a DevOps World4

 Partitioning the work environment from personal space on devices. This would best maintain information security without compromising employee privacy by creating a separate and secure area on the personal mobile devices for work-related data and applications. This way, the organization can protect its information from unauthorized access, loss, or leakage, while respecting the employees’ personal data and preferences on their own devices.

The other options are not as effective as option B in balancing information security and employee privacy. Option A, installing security software on the devices, is a good practice but may not be sufficient to prevent data breaches or comply with regulatory requirements. Option C, preventing users from adding applications, is too restrictive and may interfere with the employees’ personal use of their devices. Option D, restricting the use of devices for personal purposes during working hours, is impractical and difficult to enforce.

References:

ISACA, CISA Review Manual, 27th Edition, 2019

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Personal Cellphone Privacy at Work1

Protecting your personal information and privacy on a company phone2

Mobile Devices and Protected Health Information (PHI)3

Using your personal phone for work? Here’s how to separate your apps and data4

9 Ways to Improve Mobile Security and Privacy in the Age of Remote Work5

 Periodically reviewing log files is the most effective way to detect intrusion attempts from outside the organization, as they can provide evidence of unauthorized access attempts, source IP addresses, timestamps and other relevant information. Using smart cards with one-time passwords or installing biometrics-based authentication can prevent unauthorized access, but not detect it. Configuring the router as a firewall can block unwanted traffic, but not log it. References: ISACA, CISA Review Manual, 27th Edition, 2018, page 361

The primary objective of value delivery in reference to IT governance is to optimize investments. Value delivery is one of the five focus areas of IT governance that aims to ensure that IT delivers expected benefits to stakeholders and enables business value creation. Value delivery involves aligning IT investments with business objectives and strategies, managing IT performance and benefits realization, optimizing IT costs and risks, and enhancing IT innovation and agility. Value delivery helps to maximize the return on investment (ROI) and value for money (VFM) of IT resources and capabilities. References:

CISA Review Manual (Digital Version)

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A post-implementation review (PIR) is an assessment conducted at the end of a project cycle to determine if the project was indeed successful and to identify any existing flaws in the project1. One of the main objectives of a PIR is to evaluate the outcome and functional value of a project1. Therefore, an IS auditor should be most concerned with whether the system meets the intended requirements and delivers the expected benefits to the stakeholders. A system that does not have a maintenance plan is a major risk, as it may not be able to cope with changing needs, fix errors, or prevent security breaches. A maintenance plan is essential for ensuring the system’s reliability, availability, and performance in the long term2.

The other options are less critical for a PIR, as they are more related to the project management aspects than the system quality aspects. The system may contain several minor defects that do not affect its functionality or usability, and these can be resolved in future updates. The system deployment may be delayed by three weeks due to unforeseen circumstances or dependencies, but this does not necessarily mean that the system is faulty or ineffective. The system may be over budget by 15% due to various factors such as scope creep, resource constraints, or market fluctuations, but this does not imply that the system is not valuable or beneficial.

References: 1: Post-Implementation Review Best Practices - MetaPM 2: What is Post-Implementation Review in Project Management?

 The primary reason for an IS auditor to conduct post-implementation reviews is to determine whether project objectives in the business case have been achieved. A post-implementation review is an audit activity that evaluates whether a project has delivered its expected outcomes or benefits in accordance with its objectives, scope, budget, and schedule. A business case is a document that defines and justifies the need, value, and feasibility of a project. A post-implementation review can help assess whether project objectives in the business case have been achieved by comparing actual results with planned expectations and identifying any gaps or deviations. The other options are not primary reasons for conducting post-implementation reviews, as they do not measure whether project objectives in the business case have been achieved. Ensuring key stakeholder sign-off has been obtained is a project closure activity that confirms that all project deliverables have been completed and accepted by key stakeholders, but it does not evaluate whether project objectives in the business case have been achieved. Aligning project objectives with business needs is a project initiation activity that ensures that the project is aligned with the organization’s strategy, goals, and priorities, but it does not evaluate whether project objectives in the business case have been achieved. Documenting lessons learned to improve future project delivery is a project learning activity that captures and shares the knowledge, experience, and feedback gained from the project, but it does not evaluate whether project objectives in the business case have been achieved. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.3

The IS auditor should inform audit management of the earlier involvement in designing the application. This is to ensure that there is no conflict of interest or bias that may affect the objectivity or independence of the audit. Audit management can then decide whether to assign a different auditor or to proceed with the same auditor with appropriate safeguards. The other options are not appropriate for the IS auditor to do in this situation. Refusing the assignment to avoid conflict of interest is an extreme measure that may not be necessary or feasible, especially if there are no other qualified auditors available. Using the knowledge of the application to carry out the audit is risky, as it may lead to overlooking or ignoring potential issues or errors in the application. Modifying the scope of the audit is not advisable, as it may compromise the quality or completeness of the audit. References: CISA Review Manual (Digital Version), Chapter 2, Section 2.1

The best way to address segregation of duties issues in an organization with budget constraints is to implement compensating controls, which are alternative controls that reduce or eliminate the risk of errors or fraud due to inadequate segregation of duties. Compensating controls may include independent reviews, reconciliations, approvals, or supervisions. Rotating job duties periodically may reduce the risk of collusion or abuse of privileges, but it may also affect operational efficiency and continuity. Performing an independent audit may detect segregation of duties issues, but it does not prevent them. Hiring temporary staff may increase operational costs and introduce new risks. References: CISA Review Manual (Digital Version), Chapter 2, Section 2.4

The role within the RACI chart that would provide information on who has oversight of staff performing a specific task is accountable. A RACI chart is a matrix that defines and assigns the roles and responsibilities of different stakeholders for a project, process, or activity. RACI stands for responsible, accountable, consulted, and informed. Accountable is the role that has the authority and oversight to approve or reject the work done by the responsible role. The other options are not the roles that provide information on who has oversight of staff performing a specific task, as they have different meanings and functions. Consulted is the role that provides input or advice to the responsible or accountable roles. Informed is the role that receives updates or reports from the responsible or accountable roles. Responsible is the role that performs or executes the work or task. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.3

 The greatest concern for an IS auditor reviewing data conversion and migration during the implementation of a new application system is unauthorized data modifications occurred during conversion. Unauthorized data modifications are changes or alterations to data that are not authorized, intended, or expected, such as due to errors, fraud, or sabotage. Unauthorized data modifications occurred during conversion can compromise the accuracy, completeness, and integrity of the data being converted and migrated to the new application system, and may result in data loss, corruption, or inconsistency. The other options are not as concerning as unauthorized data modifications occurred during conversion in reviewing data conversion and migration during the implementation of a new application system, as they do not affect the accuracy, completeness, or integrity of the data being converted and migrated. Data conversion was performed using manual processes is a possible factor that may increase the risk or complexity of data conversion and migration, but it does not necessarily imply that unauthorized data modifications occurred during conversion. Backups of the old system and data are not available online is a possible factor that may affect the availability or accessibility of the old system and data for backup or recovery purposes, but it does not imply that unauthorized data modifications occurred during conversion. The change management process was not formally documented is a possible factor that may affect the quality or consistency of the change management process for implementing the new application system, but it does not imply that unauthorized data modifications occurred during conversion. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.3

The IS auditor’s best course of action if they suspect an organization’s computer may have been used to commit a crime is to contact the incident response team to conduct an investigation. The incident response team is a group of experts who are responsible for responding to security incidents, such as data breaches, ransomware attacks, or cybercrimes. The incident response team can help to preserve and collect digital evidence, determine the scope and impact of the incident, contain and eradicate the threat, and restore normal operations. The IS auditor should not examine the computer themselves, as they may inadvertently alter or destroy potential evidence, or compromise the chain of custody. The IS auditor should also not notify local law enforcement before further investigation, as this may escalate the situation unnecessarily or interfere with the internal investigation process. The IS auditor should advise management of the crime after the investigation, or as soon as possible if there is an imminent risk or legal obligation to do so.

The security architecture of an online application is a design that describes how various security components and controls are integrated and configured to protect the application from internal and external threats. When auditing the security architecture of an online application, an IS auditor should first review the location of the firewall within the network, as this determines how effectively the firewall can filter and monitor the traffic between different network segments and zones. The firewall standards, configuration, and firmware version are also important aspects to review, but they are secondary to the location of the firewall.

Business processes should be the primary focus of an IS auditor when developing a risk-based IS audit program, because they represent the core activities and functions of the organization that support its objectives and goals. Business processes also involve the use of IT resources and systems that may pose risks to the organization’s performance and compliance. A risk-based IS audit program should identify and assess the risks associated with the business processes and determine the appropriate audit scope and procedures to provide assurance on their effectiveness and efficiency. Portfolio management, business plans, and IT strategic plans are also relevant factors for developing a risk-based IS audit program, but they are not as important as business processes. References: CISA Review Manual (Digital Version), Chapter 2, Section 2.2.1

 The greatest concern for an IS auditor if there are flaws in the mapping of accounts between a front-end subledger and a main ledger is the inaccuracy of financial reporting. A subledger is a detailed record of transactions for a specific account, such as accounts receivable, accounts payable, inventory, or fixed assets. A main ledger is a summary record of all transactions for all accounts in an accounting system. The mapping of accounts between a subledger and a main ledger is the process of linking or reconciling the transactions in the subledger with the corresponding entries in the main ledger. If there are flaws in the mapping of accounts, such as missing, duplicated, or incorrect transactions, the main ledger may not reflect the true financial position and performance of the organization. This may lead to inaccurate financial reporting, which may affect decision making, compliance, auditing, taxation, and stakeholder confidence.

Double-posting of a single journal entry, inability to support new business transactions, and unauthorized alteration of account attributes are not the greatest concerns for an IS auditor if there are flaws in the mapping of accounts between a front-end subledger and a main ledger. These are possible consequences or causes of flaws in the mapping of accounts, but they do not have as significant an impact as inaccuracy of financial reporting. Double-posting of a single journal entry may result in errors or discrepancies in the main ledger balances. Inability to support new business transactions may indicate limitations or inefficiencies in the accounting system design or configuration. Unauthorized alteration of account attributes may suggest weaknesses or breaches in access control or segregation of duties.

The primary responsibility of an IS auditor during the design phase of a software development project is to evaluate the controls incorporated into the system specifications. Controls are mechanisms or procedures that aim to ensure the security, reliability, or performance of a system or process. System specifications are documents that define and describe the requirements, features, functions, or components of a system or software. Evaluating the controls incorporated into the system specifications is a key responsibility of an IS auditor during the design phase of a software development project, as it helps ensure that the system or software meets the organization’s objectives, standards, and expectations for security, reliability, or performance. The other options are not primary responsibilities of an IS auditor during the design phase of a software development project, as they do not directly relate to evaluating the controls incorporated into the system specifications. Future compatibility of the application is a possible factor that may affect the functionality or usability of the application in different environments or platforms, but it is not a primary responsibility of an IS auditor during the design phase of a software development project. Proposed functionality of the application is a possible factor that may affect the suitability or value of the application for meeting user needs or expectations, but it is not a primary responsibility of an IS auditor during the design phase of a software development project. Development methodology employed is a possible factor that may affect the quality or consistency of the software development process, but it is not a primary responsibility of an IS auditor during the design phase of a software development project. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.3

The most important prerequisite for the protection of physical information assets in a data center is a complete and accurate list of information assets that have been deployed. Information assets are any data, devices, systems, or software that have value for the organization and need to be protected from unauthorized access, use, disclosure, modification, or destruction4. A data center is a facility that houses various information assets such as servers, storage devices, network equipment, etc., that support the organization’s IT operations and services5. A complete and accurate list of information assets that have been deployed in a data center can help to identify and classify the assets based on their importance, sensitivity, or criticality for the organization. This can help to determine the appropriate level of protection and security measures that need to be applied to each asset. A complete and accurate list of information assets can also help to track and monitor the location, status, ownership, usage, configuration, maintenance, etc., of each asset. This can help to prevent or detect any unauthorized or inappropriate changes or movements of assets that may compromise their security or integrity. Segregation of duties between staff ordering and staff receiving information assets, availability and testing of onsite backup generators, and knowledge of the IT staff regarding data protection requirements are also important prerequisites for the protection of physical information assets in a data center, but not as important as a complete and accurate list of information assets that have been deployed. These factors are more related to the implementation and maintenance of security controls and procedures that depend on having a complete and accurate list of information assets as a starting point. References: ISACA CISA Review Manual 27th Edition, page 308

The most important control to assess in an audit of an organization’s accounts payable processes is segregation of duties between issuing purchase orders and making payments. Segregation of duties is a principle that requires different individuals or departments to perform different tasks or functions within a process, in order to prevent fraud, errors, or conflicts of interest. In the accounts payable process, segregation of duties between issuing purchase orders and making payments ensures that no one person can initiate and complete a transaction without proper authorization and verification. This reduces the risk of duplicate payments, overpayments, unauthorized payments, or payments to fictitious vendors.

References:

Accounts payable controls

Accounts Payable Internal Controls: A Simple Checklist

The best recommendation to prevent fraudulent electronic funds transfers by accounts payable employees is dual control. Dual control is a segregation of duties control that requires two or more individuals to perform or authorize a transaction or activity. Dual control can prevent fraudulent electronic funds transfers by requiring independent verification and approval of payment requests, amounts, and recipients by different accounts payable employees. The other options are not as effective as dual control in preventing fraudulent electronic funds transfers, as they do not involve independent checks or approvals. Periodic vendor reviews are detective controls that can help identify any irregularities or anomalies in vendor payments, but they do not prevent fraudulent electronic funds transfers from occurring. Independent reconciliation is a detective control that can help compare and confirm payment records with bank statements, but it does not prevent fraudulent electronic funds transfers from occurring. Re-keying of monetary amounts is an input control that can help detect any errors or discrepancies in payment amounts, but it does not prevent fraudulent electronic funds transfers from occurring. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.2

 Substantive testing provides the most reliable audit evidence on the validity of transactions in a financial application. Substantive testing is an audit procedure that examines the financial statements and supporting documentation to see if they contain errors or misstatements. Substantive testing can help to verify that the transactions recorded in the financial application are authorized, complete, accurate, and properly classified. Substantive testing can include methods such as vouching, confirmation, analytical procedures, or physical examination. 

The best recommendation to mitigate the risk of data leakage from lost or stolen devices that contain confidential data is to configure them to auto-wipe after multiple failed access attempts, as this would prevent unauthorized access and erase sensitive information from the device. Requiring employees to attend security awareness training, password protecting critical data files, or enabling device auto-lock function are also good practices, but they may not be sufficient or effective in preventing data leakage from lost or stolen devices. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.3

The greatest risk associated with an incomplete inventory of deployed software in an organization is the inability to deploy updated security patches. Security patches are updates that fix vulnerabilities or bugs in software that could be exploited by attackers. Without an accurate inventory of software versions and configurations, it is difficult to identify and apply the relevant patches in a timely manner, which exposes the organization to increased security risks. Inability to close unused ports on critical servers, inability to identify unused licenses within the organization, and inability to determine the cost of deployed software are not as critical as security risks. References: ISACA CISA Review Manual 27th Edition, page 308

The best test to provide assurance that a health care organization is handling patient data appropriately is compliance with local laws and regulations, as these are the primary sources of authority and obligation for data protection and privacy. Compliance with action plans, industry standards, or organizational policies and procedures are also important, but they may not cover all the legal requirements or reflect the current best practices for handling patient data. References: CISA Review Manual (Digital Version), Chapter 2, Section 2.3

 The IS auditor’s first action after discovering an option in a database that allows the administrator to directly modify any table should be to determine whether the audit trail is secured and reviewed. This is because direct modification of database tables can pose a significant risk to data integrity, security, and accountability. An audit trail is a record of all changes made to database tables, including who made them, when they were made, and what was changed. An audit trail can help to detect unauthorized or erroneous changes, provide evidence for investigations or audits, and support data recovery or restoration. The IS auditor should assess whether the audit trail is protected from tampering or deletion, and whether it is regularly reviewed for anomalies or exceptions.

 Changing the default configurations of a database system is a critical control for securing it from unauthorized access or exploitation. Default configurations often include weak passwords, unnecessary services, open ports, or known vulnerabilities that can be easily exploited by attackers. The other options are not as important as changing the default configurations, as they do not address the root cause of the security risks. Normalizing tables in the database is a design technique for improving data quality and performance, but it does not affect security. Changing the service port used by the database server is a form of security by obscurity, which can be easily bypassed by port scanning tools. Using the default administration account after changing the account password is still risky, as the account name may be known or guessed by attackers. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.2.4

The primary role of an audit reviewer with regard to evidence is to ensure that evidence is sufficient to support audit conclusions. Evidence is the information obtained by the auditor to provide a reasonable basis for the audit opinion or findings. Evidence should be sufficient, reliable, relevant, and useful to support the audit objectives and criteria. The audit reviewer should evaluate the quality and quantity of evidence collected by the auditor and determine if it is adequate to draw valid conclusions and recommendations. Ensuring unauthorized individuals do not tamper with evidence after it has been captured is a role of the auditor, not the audit reviewer. The auditor is responsible for safeguarding the evidence from loss, damage, or alteration during the audit process. The auditor should also document the source, date, and method of obtaining the evidence, as well as any limitations or restrictions on its use or disclosure. Ensuring appropriate statistical sampling methods were used is a role of the auditor, not the audit reviewer. The auditor is responsible for selecting an appropriate sampling method and technique that can provide sufficient evidence to achieve the audit objectives and criteria. The auditor should also document the sampling plan, population, sample size, selection method, evaluation method, and results. Ensuring evidence is labeled to show it was obtained from an approved source is a role of the auditor, not the audit reviewer. The auditor is responsible for labeling the evidence to indicate its origin, nature, and ownership. The auditor should also ensure that the evidence is obtained from reliable and credible sources that can be verified and corroborated. References: ISACA CISA Review Manual 27th Edition, page 295

 A proper audit trail of changes to server start-up procedures would include evidence of operator overrides, which are actions taken by the system operator to bypass or modify the normal execution of the server start-up process. Operator overrides may indicate unauthorized or improper changes that could affect the security, availability, or performance of the server. Therefore, an audit trail should capture and document any operator overrides that occur during the server start-up process.

Evidence of subsystem structure, program execution, and security control options are not directly related to changes to server start-up procedures. Subsystem structure refers to the components and relationships of a subsystem within a larger system. Program execution refers to the process of running a software program on a computer. Security control options refer to the settings and parameters that define the security level and access rights for a system or application. These are all important aspects of auditing a server, but they do not provide evidence of changes to server start-up procedures.