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HRCI SPHR Senior Professional in Human Resources Exam Practice Test

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Total 140 questions

Senior Professional in Human Resources Questions and Answers

Question 1

An HR director has been hired by a high-technology business that has been growing at a rapid rate. There are 300 professional employees in manufacturing and 80 in clerical and laboratory support. There has been no formal human resource function in the past, with each department head controlling the hiring, salary adjustments, and other details of that department. There are noestablished working hours except for non-exempt employees and the work environment is very informal in dress and supervisory relationships. The president wants the new director to identify the key areas of importance. To plan for future staffing needs, the first step should be to:

Options:

A.

Design new compensation systems

B.

Develop an employee skills inventory

C.

Redesign the employee activities committee

D.

Evaluate the current succession planning system

Question 2

If an employer determines that English competency is a business need, at what point can the requirement be added to job descriptions?

Options:

A.

Six months after notifying employees of the change

B.

Immediately for new hires

C.

On determination of the employees who do not meet the requirement

D.

After an English-as-a-second-language (ESL) course is offered to existing employees

Question 3

During integration following an acquisition, which of the following are the most critical HR actions? (Select TWO options.)

Options:

A.

Ensure the retention of key talent

B.

Prioritize strategic growth initiatives

C.

Identify key policies and procedures

D.

Plan system and personnel data migration

E.

Determine organizational design and structure

Question 4

What is the best option to encourage participation in a spot bonus program?

Options:

A.

Gather data to assess the program’s value

B.

Launch a communications campaign

C.

Decrease the budget to actual usage

D.

Increase the award values

Question 5

Which of the following are the best approaches to use when evaluating the effectiveness of a staffing plan? (Select TWO options.)

Options:

A.

Calculate the success of job rotation programs

B.

Analyze a vendor’s literature against actual results

C.

Generate recruiting metrics pre and post-implementation

D.

Assess a new program in one unit against current practices

E.

Measure the implementation timeframe of a new recruiting software

Question 6

Which of the following is the most effective way to help HR move into a strategic role within an organization?

Options:

A.

Lead change management efforts

B.

Create partnerships to meet business needs

C.

Serve as a cross-functional talent coach

D.

Select top-quality service providers

Question 7

An organizational policy designed to limit employee access to certain websites helps to:

Options:

A.

Safeguard the interests of the organization

B.

Enhance existing social responsibility programs

C.

Manage the bandwidth of existing communications

D.

Address concerns about protecting employee information

Question 8

One way to ensure the proper assignment of points to compensable factors is to:

Options:

A.

Weigh all factor groups equally

B.

See what other companies do

C.

Provide descriptive statements for each degree level

D.

Use outside consultants in the job evaluation process

Question 9

Which of the following fluctuations will result in a lower gross margin? (Select TWO options)

Options:

A.

Increased gross profit

B.

Increased cost of goods sold

C.

Decreased operating expenses

D.

Decreased revenue

E.

Decreased liabilities

Question 10

An organization's employment brand is primarily driven by:

Options:

A.

External influences

B.

Client satisfaction

C.

Internal factors

D.

Financial benchmarks

Question 11

An essential component of ethics training is:

Options:

A.

A description of prior ethics investigations

B.

A review of the financial impact of unethical practices

C.

A presentation by a member of the ethics committee

D.

An application of the organization’s code of ethics

Question 12

During mergers and acquisitions (MandA), an executive is likely to be protected financially with a:

Options:

A.

Leveraged buyout

B.

Divestiture strategy

C.

Golden parachute

D.

Stock option

Question 13

The primary reason organizations develop reward strategies is to:

Options:

A.

Reduce conflicting incentives

B.

Realize cost savings and benefits

C.

Improve opportunities for achieving business goals

D.

Strengthen customer loyalty and commitment

Question 14

In designing a total compensation strategy, organizations should first consider:

Options:

A.

The use of consultants to advise HR on the proper strategy to use

B.

Pay rates and the cost of current health and welfare plans

C.

The total rewards system used by major competitors

D.

A plan to support overall goals and objectives

Question 15

The best strategy to achieve significant improvements in organizational quality indicators is:

Options:

A.

Acquisition

B.

Reengineering

C.

Divestment

D.

Rightsizing

Question 16

An organization developing an OSHA emergency response plan for a site located more than 50 miles from a healthcare facility should be primarily concerned with:

Options:

A.

Ensuring that the resources for adequate medical response are available

B.

Integrating the response into an overall community plan

C.

Ensuring that personal protective equipment is readily available

D.

Identifying the nearest emergency facility

Question 17

From a training perspective, the primary concern of an external growth strategy is to:

Options:

A.

Measure productivity results

B.

Develop employees’ team-building skills

C.

Determine the capabilities of employees in acquired organizations

D.

Establish a creative organizational culture

Question 18

Which of the following best describes the process of identifying personal development needs that involves input from co-workers, subordinates, and superiors?

Options:

A.

Performance appraisal

B.

Progressive discipline

C.

Peer review

D.

Multirater feedback

Question 19

Which of the following approaches would best address the underutilization of women and minority leaders within the workforce? (Select TWO options.)

Options:

A.

Offer development programs for qualified employees

B.

Solicit candidate referrals from current employees

C.

Advertise promotion opportunities in multiple places

D.

Adhere to seniority practices in establishing promotional criteria

E.

Establish fixed percentages of women and minorities to be promoted

Question 20

In assessing training, the three broad areas of measurement that are most important to management are cost, change, and:

Options:

A.

Participation

B.

Satisfaction

C.

Usefulness

D.

Impact

Question 21

Which is the best way to reduce the turnover of high-potential employees?

Options:

A.

Analyze potential career paths

B.

Implement development programs

C.

Develop mentorship opportunities

D.

Evaluate exit interview responses

Question 22

An employee with previously good attendance and performance reviews is exhibiting increased incidences of tardiness, absenteeism, and mistakes. The manager suspects that the employee may have a drinking problem. When conducting an investigation, HR should initially refer to:

Options:

A.

Past practices and EEOC guidelines

B.

The Drug-Free Workplace Act and EAP

C.

EAP guidelines and ADEA

D.

The ADA and the organization’s policy

Question 23

An organization receives the following job analysis results. Which of the following actions should the organization implement to improve job satisfaction? (Select TWO options.)

Dimension (Score 1–5, 5 being high)

Skill Variety: 3

Task Identity: 2

Task Significance: 4

Autonomy: 2

Feedback: 3

Options:

A.

Offer a rotation program

B.

Implement a mentoring program

C.

Align to the mission and strategy

D.

Expand the position's scope and depth

E.

Increase individual latitude and discretion

Question 24

When going through a union-organizing drive, the most important actions for a manager to take are to: (Select TWO options.)

Options:

A.

Maintain consistent policy interpretation

B.

Educate employees about current benefit offerings

C.

Conduct all-hands meetings and focus groups for input

D.

Communicate leadership’s willingness to listen to concerns

E.

Support employees through organization-sponsored events

Question 25

Which of the following is the best example of positive reinforcement in a production environment?

Options:

A.

Peer recognition

B.

Piece rate pay

C.

Variable merit pay

D.

Spot awards

Question 26

Which of the following agreements is most likely to protect trade secrets when a key employee is recruited by a competitor?

Options:

A.

Privacy

B.

Non-solicitation

C.

Non-disclosure

D.

Proprietary

Question 27

Lean processes will best help an organization to: (Select TWO options)

Options:

A.

Maximize employee productivity

B.

Prevent problems from happening

C.

Do more with fewer resources

D.

Eliminate wasteful activities

E.

Provide tools that may be easily copied

Question 28

The type of market characterized by identifying and designing products or services for a small profitable marketplace segment is:

Options:

A.

Independent

B.

Differentiated

C.

Niche

D.

Demographic

Question 29

The best approach to lead a successful retention strategy is to:

Options:

A.

Focus on retaining all employees

B.

Increase the budget for recognition programs

C.

Target efforts to high performers

D.

Prioritize organizational seniority

Question 30

Key factors that contribute to a successful restructuring of the HR function include:

Options:

A.

Cost control and accountability

B.

Business focus and benchmarking

C.

Process design and customer focus

D.

Service improvement and communication

Question 31

When completing I-9 forms with the three employees whose forms cannot be located, the HR manager should:

Options:

A.

use the date of discovery

B.

use the current date at the time of completion

C.

backdate to the employee's date of employment

D.

backdate to the employee's date of employment plus three days

Question 32

An employee with previously good attendance and performance reviews is exhibiting increased incidences of tardiness, absenteeism, and mistakes. The manager suspects that the employee may have a drinking problem. In investigating this situation, the first consideration is to:

Options:

A.

Conduct “for cause” substance testing and refer to the EAP

B.

Evaluate the employee’s conduct and behavior against performance and disciplinary standards

C.

Verify that the employee has signed an acknowledgment of receipt of organizational policies

D.

Conduct co-worker and supervisor interviews related to the employee’s behavior

Question 33

Assessing alignment between the organization's vision and HR processes can best be achieved by:

Options:

A.

Engaging with stakeholders

B.

Conducting exit interviews

C.

Coordinating an external audit

D.

Requiring compliance monitoring

Question 34

Customized target market competition, cafeteria reward systems and performance management are major considerations in re-engineering:

Options:

A.

Recruitment strategies

B.

Succession plans

C.

HR audit procedures

D.

Compensation systems

Question 35

The primary consideration when developing an employee recognition program is:

Options:

A.

Rewarding behaviors that support core values

B.

Establishing an appropriate program budget

C.

Getting support from team champions

D.

Linking with referral bonus programs

Question 36

The transfer of learning is effective when: (Select TWO options)

Options:

A.

Trainees apply it to the job context in which they work

B.

Acquired skills are maintained over time

C.

Demand for the training increases significantly

D.

Performance appraisal scores improve from period to period

E.

Trainees provide feedback that they enjoyed the training

Question 37

An inclusive culture is best characterized by its:

Options:

A.

Sense of belonging

B.

Social responsibility

C.

Transparent policies

D.

Diverse leadership

Question 38

When business strategy shifts, which of the following is HR’s immediate focus to facilitate the change? (Select TWO options.)

Options:

A.

Legal and regulatory policy documentation

B.

Staffing models aligned with future needs

C.

Metrics of individual, team, and organizational success

D.

Prioritization and resource allocation toward organizational goals

E.

Learning and development opportunities for internal employees

Question 39

When designing a training evaluation form, it is important to:

Options:

A.

limit the length to one page

B.

make the questions unambiguous

C.

use numeric ratings

D.

use comparative analysis

Question 40

When developing an onboarding program, which components most positively impact employee retention? (Select TWO options.)

Options:

A.

Offering self-directed training sessions

B.

Providing employees multiple wellness programs

C.

Enrolling employees in the 401(k) plan automatically

D.

Connecting employees with the organization’s mission

E.

Assisting employees in developing long-term relationships

Question 41

Organizational climate is most directly impacted by a leader's:

Options:

A.

Business acumen

B.

Work experience

C.

Educational level

D.

Emotional intelligence

Question 42

Before implementing a corporate social responsibility (CSR) strategy, it is most critical that HR:

Options:

A.

Deliver communications to all impacted employees

B.

Understand the environment in which the business operates

C.

Assume an advisory role to community leaders

D.

Conduct a gap analysis and analyze data

Page: 1 / 14
Total 140 questions