Google ChromeOS-Administrator Professional ChromeOS Administrator Exam Exam Practice Test

Single sign-on (SSO):This allows users to sign in to their Chrome OS device using their organizational credentials. This is particularly useful in enterprise or educational settings where users already have an existing account.

Facebook Connect:This allows users to sign in to their Chrome OS device using their Facebook credentials. This can be convenient for users who are already logged into Facebook on another device.

Options A and C are incorrect:

SMS code sent to mobile phone:This is not a standard sign-in method for Chrome OS devices.

Google Friend Connect:This was a social networking service that has been discontinued.

ChromeOS primarily uses the PEM format for certificate encoding. While it can handle other formats like CER and CRT, it does not support the DER format. DER is a binary format, while ChromeOS requires certificates in a text-based format.

Clearing user profiles from the device removes all personal data and settings while keeping the device enrolled and managed. This is the most efficient way to prepare a device for reassignment while maintaining its management status.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Device Management Documentation, which outlines clearing user profiles as a method to reset user data without affecting device enrollment.

"To reassign a device while keeping it enrolled, clear user profiles from the device. This process wipes user data but retains management policies."

This method is preferable because it maintains the device's enterprise management, ensuring that it remains enrolled and policy-compliant.

Objectives:

Efficiently reassign managed devices.

Retain enrollment while wiping user data.

To enroll a previously used device, it must first be wiped to remove any prior user data or configuration. The device must then go through the out-of-box experience (OOBE) as if it were new. During the initial setup screen, pressingCTRL+ALT+Ewill start the enterprise enrollment process.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Guide, which details the steps required for re-enrolling previously used ChromeOS devices.

"To re-enroll a device, perform a factory reset (Powerwash), and during the initial login screen, press CTRL+ALT+E to initiate the enrollment process."

This method ensures that any residual configuration or data from the previous user is completely removed before re-enrollment, ensuring a clean setup.

Objectives:

Enroll used ChromeOS devices.

Maintain consistent device management.

Verified Access requires a Chrome extension to communicate with the Verified Access API. While Google doesn't directly provide this extension, it offers detailed documentation and resources through the Verified Access API. Independent software vendors (ISVs) can use these resources to develop and provide compatible extensions.

Option A is incorrectbecause Google Play Store is for Android apps, not Chrome extensions.

Option C is incorrectbecause while ISVs might offer extensions, it's not the sole source. Google's documentation is essential.

Option D is incorrectbecause API keys are for authentication, not the extension itself.

To block incognito mode in ChromeOS, administrators need to configure the policy under"Users & Browser Security Settings". The specific policy to disable incognito mode ensures that users can only browse in regular mode, allowing for better tracking and compliance.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Policies Guide, which details managing incognito mode via User & Browser settings.

"To disable incognito mode, go to Admin console > Devices > Chrome > Settings > Users & browsers > Security settings, and select 'Disallow incognito mode'."

Disabling incognito mode is essential for compliance and security, especially in educational and enterprise environments where browsing history must be retained.

Objectives:

Manage browser settings for security compliance.

Disable incognito mode on ChromeOS devices.

To ensure ChromeOS devices automatically connect to a specific wireless network upon initial power-on at a remote location, follow these steps in the Google Admin console:

Navigate toDevice Management>Chrome Management>Networks.

Add the Wi-Fi network credentials (SSID and password) to the list of networks.

Set the network configuration to applyBy Device. This ensures that the credentials are pushed to the device itself, not tied to a specific user.

When the devices are powered on at the remote location, they will automatically detect and connect to the configured Wi-Fi network without requiring any manual intervention from the user.

Option B (Zero-Touch Enrollment) simplifies the initial setup process but doesn't automatically configure Wi-Fi.

Options C and D are incorrect because applying network settings by user won't ensure automatic connection on first boot before any user logs in.

To enableZero-Touch Enrollment (ZTE)for ChromeOS devices, an administrator must firstcreate a pre-provisioning token. This token allows devices to automatically enroll when they are first powered on and connected to the internet. The pre-provisioning token links the device to the correct organization and management policies.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Zero-Touch Enrollment Guide, which outlines the process of setting up pre-provisioning tokens for automated enrollment.

"To set up Zero-Touch Enrollment, generate a pre-provisioning token in the Admin console and configure it with the device provider."

Creating the token ensures that new devices are automatically configured and enrolled without manual intervention, saving time during mass deployments.

Objectives:

Automate ChromeOS device enrollment.

Simplify large-scale deployments.

The Chrome Enterprise Trusted Tester Program is designed for administrators who want early access to pre-release features and changes in the Google Admin console, including those related to ChromeOS device management. By joining this program, administrators can:

Test New Features: Get hands-on experience with upcoming features and changes before they are officially released.

Provide Feedback: Share feedback directly with Google's product teams, helping to shape the development and prioritization of new functionalities.

Stay Ahead: Be among the first to know about new capabilities and improvements in the Google Admin console.

How to Register:

Visit the Chrome Enterprise Trusted Tester Program website: https://inthecloud.withgoogle.com/trusted-testers/sign-up.html

Fill out the registration form with your organization's details.

Google will review your application and, if approved, provide you with access to pre-release features.

TheSitePerProcesspolicy enables site isolation for the entire organization. This means that each website opened in Chrome will run in its own dedicated process, improving security and stability by isolating potential vulnerabilities and preventing one compromised site from affecting others.

Option B (IsolateOrigins)andOption D (SiteOrigins)are not valid policy names.

Option C (IsolatePerProcess)is close but not the exact name of the policy.

This is the most efficient method as it applies the setting to all devices within the organizational unit (OU) through a single policy change in the Admin console.

The other options are less efficient:

Corporate policy:Relies on user compliance and is difficult to enforce.

Chrome Remote Desktop:Requires manual intervention for each device.

Custom app:Adds complexity and potential security risks.

To accurately troubleshoot Wi-Fi issues, it is essential to enableWi-Fi debug mode, reproduce the problem, and then export the logs. This method ensures that the logs contain relevant data about the issue, as capturing logs before reproducing the issue might miss critical information.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Network Troubleshooting Guide, which advises collecting logs only after the issue has been replicated.

"To troubleshoot network issues on ChromeOS, use chrome://network and enable Wi-Fi debug mode. Reproduce the problem before exporting the system_logs.txt file for accurate diagnosis."

By reproducing the problem before collecting logs, you ensure that the captured data accurately reflects the issue, making it easier to identify root causes.

Objectives:

Troubleshoot network connectivity on ChromeOS.

Collect accurate log data for analysis.

To ensure that devices are restarted to apply updates efficiently, use the"Force relaunch after a period"setting withinUser and Browser Settingsunder Chrome Updates. This setting will automatically prompt users to restart their devices after the specified period.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Update Management Guide, which recommends configuring relaunch notifications to enforce updates.

"To ensure timely application of updates, set 'Relaunch Notifications' to 'Force relaunch after a period' within User and Browser Settings."

This automated method reduces manual effort and guarantees that updates are applied promptly across the fleet.

Objectives:

Enforce device updates efficiently.

Utilize automated relaunch policies for ChromeOS devices.

Followinga hierarchical OU structureallows for clear and organized management of devices and users. This structure mirrors real-world organizational layouts (such as departments or geographical locations), which makes applying policies and managing devices more straightforward.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Best Practices Guide, which recommends using hierarchical OUs for clarity and ease of management.

"Using a hierarchical OU structure makes it easier to manage devices and users separately, especially when applying specific policies."

A well-organized OU structure improves scalability and simplifies policy management, reducing administrative complexity.

Objectives:

Implement structured and manageable OU setups.

Follow best practices for organizational hierarchy in Google Admin Console.

TheChromeOS Flex upgrade transfer programallows organizations to reuse Chrome Education or Enterprise Upgrades within1 yearof deprovisioning or transferring the device. This policy is designed to ensure that licenses can be reused efficiently when upgrading or replacing devices.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Flex Upgrade Transfer Policy, which states that licenses can be reused within a 1-year period following device deprovisioning.

"The ChromeOS Flex upgrade transfer program permits reuse of licenses within one year of the device being deprovisioned or transferred."

This policy helps organizations maintain cost efficiency when transitioning from older ChromeOS devices to ChromeOS Flex devices.

Objectives:

Efficient license management during device transitions.

Maximize the use of Chrome Education/Enterprise Upgrades.

The best way to review detailed changes for each new ChromeOS version is to visit theChrome Release Notes Support page. This page contains official documentation about new features, improvements, and fixes introduced with each update.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Release Notes Documentation, which serves as the primary resource for update details.

"For detailed information on ChromeOS updates, visit the Chrome Release Notes Support page, which includes information on version changes and improvements."

Providing access to official release notes ensures that the CTO gets accurate and up-to-date information without relying on third-party interpretations.

Objectives:

Access official documentation for ChromeOS updates.

Keep stakeholders informed of software changes.

To delegate ChromeOS device management specifically for theMarketing OU, create acustom rolewith"Chrome Management permissions"and assign it specifically to theMarketing devices OU. This ensures that the delegated admin can manage only the devices within that specific OU without impacting the entire organization.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Role Management Guide, which recommends assigning roles at the appropriate OU level for granular access control.

"Assign roles to specific OUs to limit administrative control to relevant organizational units, such as the Marketing devices OU."

By targeting the role to the Marketing devices OU, you ensure that the delegated admin does not have unnecessary access to devices in other parts of the organization, maintaining the principle of least privilege.

Objectives:

Implement delegated administration for specific OUs.

Limit administrative scope to enhance security.

Chromebooks have proven resilient against ransomware attacks for the following reasons:

All applications run in a sandbox:Each app operates in an isolated environment, preventing malicious code from affecting the system or other apps.

Devices go through a Verified Boot process:This feature ensures that the operating system has not been tampered with, reverting to a known safe version if a compromise is detected.

Verified Answer from Official Source:

The correct answers are verified from theGoogle ChromeOS Security Overview, which outlines sandboxing and Verified Boot as key security measures.

"ChromeOS leverages application sandboxing to isolate processes and uses Verified Boot to ensure system integrity, thereby protecting against malware and ransomware."

These security mechanisms prevent ransomware from embedding itself into the OS or spreading to other parts of the system, making Chromebooks inherently more secure.

Objectives:

Understand ChromeOS security architecture.

Recognize the role of sandboxing and verified boot in preventing attacks.

To ensure that ChromeOS devices remain managed after a wipe, you need to enableforced re-enrollment. This setting automatically re-enrolls the device into the management domain after it has been wiped (Powerwashed). This feature is crucial for organizations that manage devices remotely, as it prevents unauthorized users from removing management settings.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Device Management Best Practices Guide, which recommends enabling forced re-enrollment to maintain device management continuity.

"To ensure devices remain managed after wiping, enable the 'Forced Re-enrollment' policy in the Admin console. This setting ensures automatic re-enrollment upon startup."

Forced re-enrollment prevents the loss of device management, which is essential for maintaining security and policy compliance, especially in remote or dispersed environments.

Objectives:

Enforce device management after Powerwash.

Maintain compliance in remote work environments.

To enforcealways-on VPNon ChromeOS, you need to useJSON configurationwithin the deployed VPN application settings. This method allows you to configure the VPN client to stay connected at all times, which is crucial for maintaining secure connections, especially in enterprise environments.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS VPN Configuration Guide, which specifies that JSON files are used to configure advanced VPN settings, including the always-on feature.

"To enforce an always-on VPN, configure the JSON settings file within the VPN client deployment. This setting ensures that the VPN remains active whenever the device is online."

Using JSON configuration provides granular control over VPN settings and ensures the VPN remains active, reducing security risks associated with open network connections.

Objectives:

Implement secure VPN configurations on ChromeOS.

Enforce always-on VPN to protect data transmission.

Super administrators in Google Workspace have special privileges that allow them to bypass certain security features, including third-party SSO. This is to ensure that they can always access the Admin console for troubleshooting or critical changes, even if the SSO system is malfunctioning. Therefore, when a super admin tests third-party SSO, they won't be prompted with the SSO login screen, but will directly access the console using their Google credentials.

Developers often require sufficient processing power and memory to run virtual machines efficiently. ChromeOS supports Linux (via Crostini) and VM environments that typically benefit from at least an Intel i5 processor and 8GB of RAM to handle development environments and containerized applications.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS System Requirements for Developers, which recommends a minimum of an Intel i5 processor and 8GB RAM for development tasks, particularly when running Linux applications or virtual machines.

"For developers using VMs or Linux on ChromeOS, it is recommended to use devices with at least an Intel i5 processor and 8GB RAM for optimal performance."

The combination of an i5 processor and 8GB RAM provides enough processing power and memory to run VMs without significant lag, balancing performance and cost.

Objectives:

Select suitable hardware for development tasks.

Ensure compatibility with virtual machines on ChromeOS.

ThePassword Managerfeature in the Google Admin console allows administrators to manage whether users can save and auto-fill passwords on ChromeOS devices. Disabling Password Manager prevents Chrome from remembering passwords, thus enhancing security by requiring users to enter credentials manually.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Password Policy Guide, which outlines how to manage password saving and auto-fill settings.

"Admins can disable the Chrome Password Manager through the Admin console to ensure that user passwords are not saved locally on the device."

This setting is crucial in high-security environments where saving passwords locally might pose a risk. Disabling Password Manager helps maintain stricter security protocols.

Objectives:

Enforce secure password management on ChromeOS devices.

Disable auto-fill and password saving.

To set upZero-Touch Enrollment (ZTE), an administrator must go toDevices > Chrome > Enrollwithin the Admin console. This is where they can generate the necessary enrollment tokens for automatic enrollment of devices when they first connect to the Internet.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Zero-Touch Enrollment Guide, which specifies the steps to generate enrollment tokens.

"To create Zero-Touch Enrollment tokens, go to Devices > Chrome > Enroll in the Admin console."

Zero-Touch Enrollment simplifies the setup process for educational institutions by automatically enrolling devices into management without manual intervention.

Objectives:

Automate device enrollment using Zero-Touch.

Simplify ChromeOS deployment in educational environments.

Enabling Forced Re-enrollment ensures that even if a device is wiped (Powerwashed), it will automatically re-enroll into the management domain once it connects to the internet. This feature is crucial for maintaining control and management over devices, particularly in cases of theft or loss.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Management Best Practices, where it states that forced re-enrollment helps maintain device management post-wipe.

"When forced re-enrollment is enabled, devices that are wiped are automatically re-enrolled into your domain when connected to the internet."

This setting ensures that the device will always be managed by the organization, regardless of whether it has been wiped, thus mitigating data loss risks.

Objectives:

Manage device security and data integrity.

Implement forced re-enrollment for ChromeOS devices.

Granular Control: It allows you to select the specific permissions needed for the Help Desk administrators. This ensures they can do their job without having excessive access that could be misused.

Flexibility: You can easily adjust the permissions later if the Help Desk's responsibilities change.

Auditing: The Google Admin console tracks changes made by each role, making it easier to identify the source of any unauthorized actions.

How to Create a Custom Admin Role:

Go to the Google Admin console.

Navigate to Admin roles.

Click Create new role.

Give the role a descriptive name (e.g., "Help Desk Support").

Carefully select the privileges the Help Desk needs (e.g., reset passwords, manage user accounts, view device information).

Assign the role to the Help Desk administrators.

Why Other Options Are Less Ideal:

A. Service Desk Group: Groups are primarily for organization and don't provide granular permission control.

C. Services Admin Role: This role has broader permissions than what a Help Desk typically needs, violating the PoLP.

D. Full Access: This grants excessive privileges and significantly increases the risk of accidental or intentional misuse.

Blocking Google services traffic will prevent Chrome devices from accessing any Google-owned domains, includinggoogle.com. This will directly impact Google Search, as it relies on communication with Google servers to provide results.

Other Google services like Gmail, YouTube, Google Drive, etc., will also be inaccessible. However, the Chrome device itself will not crash, as it can still function with other websites and applications.

To deploy a Progressive Web Application (PWA) to all managed user accounts, follow these steps in the Google Admin console:

Sign in to Google Admin console: Use your administrator credentials to access the console.

Navigate to Device Management: Go to Devices > Chrome > Settings > Apps & extensions.

Select User or Group: Choose the top-level organizational unit or a specific group to apply the PWA deployment.

Add by URL: Click on the yellow "+" icon and select "Add by URL."

Enter PWA URL: Paste the URL of the PWA you want to deploy.

Configure Installation Policy: Select "Force install" to ensure the PWA is automatically installed for all users within the selected scope.

This method allows you to centrally manage and deploy PWAs across your organization, making them easily accessible to users on their ChromeOS devices.

To completely disable Wi-Fi and hide the Wi-Fi icon on ChromeOS devices, you need to modify the "Network" settings in the Google Admin console:

Go to "Device Management" > "Chrome Management" > "Device Settings".

Select the organizational unit (OU) containing the devices you want to manage.

Under "Network", find "Enabled network interfaces" and remove "Wi-Fi" from the list.

Save the changes.

This will disable Wi-Fi adapters on the devices and hide the Wi-Fi icon, preventing users from connecting to Wi-Fi networks.

Why other options are incorrect:

A. Restricted Wi-Fi Networks:This setting only limits which networks users can connect to, not disable Wi-Fi entirely.

B. Prevent WiMax connectivity:WiMax is a different wireless technology and not relevant to Wi-Fi.

D. Restrict 'Auto Connecting' to Wi-Fi:This only prevents automatic connection to networks but doesn't disable Wi-Fi entirely.

Creating a recovery image for ChromeOS involves using theChrome Recovery Utility, which is available in theChrome Web Store. This tool allows users to create a recovery USB drive by downloading the necessary OS image and writing it to the USB stick.

Verified Answer from Official Source:

The correct answers are verified from theChromeOS Recovery Guide, which specifies the use of the Chrome Recovery Utility from the Chrome Web Store.

"To create a ChromeOS recovery image, download the Chrome Recovery Utility from the Chrome Web Store. Follow the on-screen instructions to create a recovery USB stick."

The Recovery Utility is the recommended method for creating a USB recovery device, ensuring compatibility and correctness of the OS image.

Objectives:

Perform system recovery for ChromeOS devices.

Utilize official recovery tools.

You must wipe a device before enrolling it if it was previouslyenrolled in a different domainor if it has beensigned in to by a user. Wiping ensures that no residual data or management configurations from the previous organization interfere with the new enrollment.

Verified Answer from Official Source:

The correct answers are verified from theChromeOS Enrollment and Management Guide, which specifies that previously enrolled or signed-in devices must be reset to ensure a clean setup.

"If a ChromeOS device has been previously enrolled in another domain or signed in to before enrollment, perform a factory reset to ensure a fresh start."

This process helps eliminate any conflicting configurations or data that could affect the device's functionality under the new management domain.

Objectives:

Properly re-enroll previously used ChromeOS devices.

Ensure device compliance with the new organizational policies.

The best practice for preparing a ChromeOS device for a new user while keeping it managed is toenable forced-reenrollmentand thenfactory reset (Powerwash)the device. This ensures that any user-specific data is removed while the device remains enrolled and under enterprise control.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Device Reassignment Guide, which states that enabling forced-reenrollment ensures the device remains managed even after a factory reset.

"To maintain management after a user leaves, enable forced-reenrollment on the OU and then perform a factory reset (Powerwash) on the device."

This approach removes all user-specific data, including files and settings, while ensuring that the device automatically re-enrolls upon reboot, maintaining management and security.

Objectives:

Securely reassign ChromeOS devices.

Maintain enterprise management and policies.

The principle of least privilege dictates that users should only have the minimum access necessary to perform their job functions. This applies to super admins as well. Using a separate user account for daily activities reduces the risk of accidental misconfiguration or unauthorized changes due to the elevated privileges associated with the super admin role.

Security: By using a separate account, super admins limit the potential attack surface in case their regular account is compromised.

Accountability: It's easier to track actions and changes when different accounts are used for different purposes.

Recovery: If the super admin account is locked or disabled, having a separate account allows for easier recovery.

Device off hours: This setting allows you to specify times when the device cannot be used, effectively restricting access to certain hours.

Family Link accounts: Family Link is a parental control app that allows you to manage a child's account and device usage. By requiring Family Link accounts, you can enforce sign-in restrictions for younger users.

Other options are incorrect because:

A: Single sign-on (SSO) redirection simplifies sign-in for authorized users, but doesn't inherently restrict access.

C: User Data (Ephemeral) controls whether user data is saved locally, but doesn't restrict sign-in.

To initiate a remote desktop session to a ChromeOS device using the Admin console, the administrator needs the user's consent. The remote desktop feature works by sending a connection request to the user's device, which they must explicitly accept before the session can start. This ensures user privacy and prevents unauthorized access.