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Genesys GE0-806 Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Exam Practice Test

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Total 85 questions
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Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

Question 1

Which of the following statements is true?

Options:

A.

An Agent must have only one contract, but can be scheduled for multiple shifts.

B.

An Agent does not new to have a contract, but must work for at least one shift,

C.

An Agent can have multiple contracts, but must be scheduled only for one shift.

D.

An Agent can have any number of contracts and can be scheduled for any number of shifts.

Question 2

If S9t to 'True', which Calendar Service option resolves the Start/End times when a user adds a Full-Day Time Off with Start/End times not specified?

Options:

A.

DetermineFull Day TimeoffStartEndPaidHours

B.

MaxAuditReports

C.

HideMessagesforNotWorkingAgents

D.

Need another incorrect option

Question 3

When using Schedule Bidding where several Agents may prefer the same schedule, what are the possible Agent criteria which may be configured to prioritize amongst the Agents?

Choose 2 answers

Options:

A.

Skill

B.

Rank

C.

Access Rights

D.

Seniority

E.

Team Preference

Question 4

Which set of factors would provide the basis for an optimal staffing calculation?

Options:

A.

Actual ASA, coverage and maximum occupancy

B.

Actual interaction volume, actual AHT and indirectly occupied time

C.

Actual interaction volume, actual AHT, and the service objectives

D.

Predicted interaction volume potential AHT and minimum occupancy

Question 5

You're experiencing OutOfMemory exceptions in the default installation of Tomcat, used exclusively for WFM Web application. Assuming that Tomcat configuration has not been modified since installation, what would be your troubleshooting strategy?

Options:

A.

Review Tomcat configuration, -Xmx parameter

B.

Review Tomcat configuration, -Xms parameter

C.

Review memory utilization by operating system

D.

Install additional memory for Tomcat host

Question 6

What functions can you perform for a business unit?

Choose 3 answers

Options:

A.

Recreate Multisite Activity

B.

Create Overlays

C.

Split Interaction volume Forecast

D.

Split workforce Forecast

E.

Split Contracts and/or Shifts

Question 7

Where in WFM Configuration Utility do you define business hours for a contact center?

Options:

A.

Organization

B.

Activity Policies

C.

Contract Site Rules

D.

Contract Availability

E.

Rotating Patterns

Question 8

Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?

Options:

A.

WFM Server

B.

WFM Data Aggregator

C.

WFM Builder .

D.

WFM Synchroserver

Question 9

Is it possible to configure breaks as mandatory elements of a shift?

Options:

A.

Yes, for any break

B.

Yes, for paid breaks only

C.

No

D.

This depends on other configuration constraints

Question 10

Which of the following Web servers are supported for WFM database?

Choose 2 answers

Options:

A.

MS Internet Information Server

B.

IBM web sphere

C.

JBOSS AS

D.

Apache Tomcat

Question 11

Assuming you need to schedule meetings for all staff in your contact center within one day. In order to minimize impact on coverage, meetings can be run in maximum three sessions. Is it possible to configure such a meeting in WFM to be scheduled automatically?

Options:

A.

Yes- using Multiple Groups functionality

B.

Yes, using regular meeting functionality

C.

No, it cannot be done without manual intervention of the supervisor

D.

No, it cannot be done at all

Question 12

Which statements are correct?

Choose 2 answers

Options:

A.

It is possible to use a Meeting scheduler after a schedule has been published.

B.

It is possible to create a schedule without a published forecast.

C.

Once a schedule is published there it is no longer possible to change it.

D.

It is possible to remove single schedule Items from a schedule like Breaks, Trainings, etc., but it is not possible to remove multiple items at a time e.g. Meeting from all team members.

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Total 85 questions
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