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Genesys GCX-ARC Genesys Cloud CX: Architect Certification Exam Practice Test

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Total 60 questions

Genesys Cloud CX: Architect Certification Questions and Answers

Question 1

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?

Options:

A.

Reports

B.

Dashboards

C.

Dynamic Views

D.

All of the above

Question 2

Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)

Options:

A.

Call Data Action

B.

Call Back

C.

Set Flow Outcome

D.

Collect Input

E.

Data Table Lookup

F.

Get Participant Data

Question 3

Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.

Options:

A.

True

B.

False

Question 4

If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling. Which action is used for default error handling in this state if alternative actions are not configured?

Options:

A.

Decision

B.

Transfer to Flow

C.

Disconnect

D.

Jump to Menu

Question 5

What is the maximum value that can be set for the ‘Minimum confidence level’ in speech recognition?

Options:

A.

25%

B.

50%

C.

100%

D.

No Limit

Question 6

When creating a schedule, which of these frequency types are available for the Repeating event feature? (Choose four.)

Options:

A.

Daily

B.

Weekly

C.

Quarterly

D.

Monthly

E.

Hourly

F.

Yearly

Question 7

Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named “Welcome” that adds the audio within the .wav file under the English (United States) (en-us) language.

Options:

A.

prompt user Welcome/en-us

B.

prompt_user_Welcome/en-us

C.

prompt user Welcome_en-us

D.

prompt_user_Welcome_en-us

Question 8

What browsers are supported for use with all Genesys Cloud features? (Choose two.)

Options:

A.

Internet Explorer

B.

Firefox

C.

Chrome

D.

Safari

E.

Opera

F.

Avant

Question 9

Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing? (Choose three.)

Options:

A.

Transfer

B.

Transfer to ACD Flow

C.

Transfer to Outbound Flow

D.

Transfer to Flow

E.

Hangup

F.

Transfer to Secure Flow

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Total 60 questions