Genesys GCP-GC-IMP Genesys Cloud Certified Professional - Implementation Exam Practice Test

Reset the user’s password.

Rename the user account.

Set the user to Inactive for 30 days, then delete the user account.

Create a role for former users and add the user to that role.

In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.

In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.

In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section

In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.

Add meaningful tags to the document.

Add a priority of “high” to this document.

Make sure you name the document in a way that is easy to search for.

Number the documents in such a way that this one appears at the top of the list.

Documents

Activity

Directory

Location

Knowledge base features, such as FAQs and Communities.

Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.

Call center features such as ACD and scripting.

Directory capabilities, such as advanced search, profiles, and keyword searching.

Public Interface Services

Core Services

Communication Services

Application Services

Workspaces

People

Queues

Groups