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Several people have complained that they try to join a group chat and they can’t find the group in a search. What is the most likely reason?
Currently, you manage all agents’ schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?
What does it imply when a campaign does not dial a list of telephone numbers?
Which of the following media types can be selected when creating a report? (Choose three.)
Which definition matches the ACD Evaluation Method Best Available Skills?
What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?
What is the Alerting Timeout with regard to Queue configuration?
What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)
A system that routes interactions based on an algorithm which determines the best available agent for an interaction