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GAQM CLSSBB Certified Lean Six Sigma Black Belt (CLSSBB) Exam Practice Test

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Total 227 questions

Certified Lean Six Sigma Black Belt (CLSSBB) Questions and Answers

Question 1

If item A is more likely to be detected than item B which will have the highest Detection value?

Options:

A.

item A

B.

item B

C.

cannot be determined

Question 2

The purpose of using control charts is to

Options:

A.

determine if the process is performing within specifications

B.

evaluate process performance over time

C.

determine how to recreate the process

D.

detect the causes of nonconformities

Question 3

The primary factor in the successful implementation of six sigma is to have

Options:

A.

the necessary resources

B.

the support/leadership of top management

C.

explicit customer requirements

D.

a comprehensive training program

Question 4

A store uses signs at specific points in its storage area to indicate when products need to be ordered. This practice is an example of

Options:

A.

kanban

B.

poka-yoke

C.

checkpoints

D.

hoshin

Question 5

In an experimental design context, replication refers to:

Options:

A.

duplicating experimental results at another location

B.

repeating a test with the same factor levels

C.

obtaining the same or similar results from different factors

D.

repeating an experiment but using at least one different factor level

Question 6

At a particular time, three components are in series and each has a reliability of 0.98. What is the reliability of the system?

Options:

A.

0.98

B.

0.94

C.

0.37

D.

0.26

E.

none of the above

Question 7

The process of having a six sigma team develop a problem statement helps the team to?

Options:

A.

agree on key dates associated with completing major project phases

B.

achieve consensus and ownership of the process

C.

determine solutions

D.

determine how often it should meet

Question 8

Which of the following most influences consumer perception of quality?

Options:

A.

Industry standards

B.

Company financial performance

C.

Audit results

D.

Service and repair policies

Question 9

A six sigma project to reduce billing statement expenses has shown the need to hire two additional mailroom clerks. Based on this information, which of the following metrics should be used to measure the financial benefits of the project?

Options:

A.

Cost of poor quality

B.

Return on investment

C.

Net present value

D.

Internal rate of return

Question 10

A company’s accounts payable department is trying to reduce the time between receipt and payment of invoices. If the team has just completed a flowchart of the process and identified the critical steps, which of the following tools should be used next?

Options:

A.

Fishbone diagram

B.

Scatter diagram

C.

Box and whisker plot

D.

Histogram

Question 11

The statistics that summarize a population are referred to as?

Options:

A.

categorical statistics

B.

descriptive statistics

C.

probabilistic statistics

D.

control statistics

Question 12

According to Deming, which of the following is NOT a key element of quality leadership?

Options:

A.

Established organizational goals to meet or exceed customer needs

B.

The use of displays and awards to promote employee motivation

C.

Continual education and training that elevate the level of technical and professional expertise

D.

Elimination of barriers and distrust to create an organizational culture that fosters teamwork

Question 13

This experimental design is:

Options:

A.

full factorial

B.

half factorial

C.

quarter factorial

D.

none of the above

Question 14

Which of the following tools is used to identify potential events and contingencies for an implementation plan?

Options:

A.

PERT chart

B.

Process decision program chart

C.

Fishbone diagram

D.

House of quality

Question 15

A full factorial experiment has three factors. Each factor has three levels. The number of test combinations or runs is:

Options:

A.

9

B.

6

C.

27

D.

36

E.

33

Question 16

A six sigma team has been formed to improve an existing process. Which of the following tools should the team use first to gain a clear understanding of the current process?

Options:

A.

Flowchart

B.

Pareto chart

C.

Process FMEA

D.

Latin square DOE

Question 17

Nominal Group Technique is used to:

Options:

A.

help a group reach consensus

B.

generate a group on new ideas

C.

provide a consistent stable group leadership

D.

provide a name for the group

Question 18

One characteristic of attributes data is that it is always

Options:

A.

continuous

B.

discrete

C.

expensive to collect

D.

read from a scale of measurement

Question 19

A team wants to make a schedule for a project showing which tasks must be done sequentially and which may be done simultaneously. Which tool is most appropriate?

Options:

A.

matrix diagram

B.

cause and effect diagram

C.

process decision program chart

D.

affinity diagram

E.

activity network diagram

F.

tree diagram

G.

prioritization matrix

Question 20

A process shows the following number of defects. Each sample size for this process is 85. 3 8 2 7 7 6 8 8 9 5 Find the control limits.

Options:

A.

none and 13.8

B.

12.6 and 25.2

C.

none and 25.2

D.

none of the above

Question 21

What is the percentage of perfection in a process operating at +/- 3 Sigma level?

Options:

A.

99.999660%

B.

99.999999%

C.

99.976700%

D.

3.4 DPMO

Question 22

In measurement system analysis, which of the following pairs of data measures is used to determine total variance?

Options:

A.

Process variance and reproducibility

B.

Noise system and repeatability

C.

Measurement variance and process variance

D.

System variance and bias

Question 23

The time for a fail-safe device to trip is thought to be a discrete uniform distribution from 1 to 5 seconds. To test this hypothesis, 100 tests are conducted with results as shown below.

Question # 23

On the basis of these data, what are the chi square (χ2) value and the number of degrees of freedom (df)?

x2df

Options:

A.

57.5 4

B.

57.5 5

C.

1,150.00 4

D.

1,150.00 5

Question 24

A Black Belt is going to monitor the number of defects on different size samples. Which of the following control charts would be most appropriate?

Options:

A.

u

B.

np

C.

c

D.

p

Question 25

Find the average difference dbar.

Question # 25

Options:

A.

0.2875

B.

0.3502

C.

0.2714

D.

0.2295

Question 26

Customers make a purchase decision based on a number of factors. In Lean Six Sigma we refer to these decision points as CTQ's which stands for __________.

Options:

A.

Cost of the quantity

B.

Conscious thought qualities

C.

Cost of Qualitative

D.

Critical-to-quality

Question 27

TRIZ is an acronym which refers to:

Options:

A.

a set of problem solving tools

B.

an organization of quality professionals

C.

an experiment using transitional results

D.

a Russian general responsible for creative thinking

Question 28

A random sample of 2500 printed brochures is found to have a total of three ink splotches. The rate of ink splotches in PPM is:

Options:

A.

1,000,000 ÷ 2500 × 3

B.

2500 ÷ 1,000,000 × 3

C.

3 ÷ 2500 × 1,000,000

D.

3 × 2500 ÷ 1,000,000

Question 29

Intuitively, which factor A or B seems most likely to be significant?

Question # 29

Options:

A.

A

B.

B

C.

C

D.

neither

E.

both about equally significant

Question 30

P(A) = .42, P(B) = .58, P(A&B) = .10. Find P(A or B).

Options:

A.

.90

B.

1.00

C.

.24

D.

none of the above

Question 31

If the probability that event A occurs is 0.51, the probability that event B occurs is 0.64 and that probability that both A and B occur is 0.23 then:

Options:

A.

events A and B are complementary

B.

events A and B are mutually exclusive

C.

events A and B are supplementary

D.

events A and B are not mutually exclusive

E.

events A and B are statistically independent

Question 32

The primary metric for a project is reduced cost for process A. Baseline data might include:

Options:

A.

current maintenance costs

B.

current selling price for the products or services output by process A

C.

current suggestions from stakeholders of process A

D.

all the above

E.

none of the above

Question 33

A random sample is selected from a population of measurements. The mean of the sample is not equal to the mean of the population. This is due to:

Options:

A.

Type I error

B.

Type II error

C.

sampling error

D.

the population is not normal

E.

measurements were not exact

Question 34

A team wants a technique for improving consistency of assembly operations. They should use:

Options:

A.

written and diagrammed work instructions

B.

flow charts and process maps

C.

cause and effect diagrams

D.

Pareto chart

E.

relationship matrix

Question 35

(Refer to the previous problem) The variance of the five replications for each run is calculated. Most of these variances are approximately equal but two are significantly lower than the others. The experimenters would be especially interested in those two runs if they want to optimize:

Options:

A.

dissolution time

B.

interactions

C.

main effects

D.

robustness

E.

degrees of freedom

Question 36

Question # 36

This experimental design is an example of:

Options:

A.

full factorial

B.

half fractional factorial

C.

fractional factorial

D.

ANOVA design

Question 37

Find the value of (7) in the ANOVA table. Assume:

Question # 37

Options:

A.

16.4

B.

3.2

C.

18.6

D.

23.2

E.

4.54

F.

12.2

G.

0.525

Question 38

A quality leader who did extensive work with Japanese industry is:

Options:

A.

Juran

B.

Ishikawa

C.

Deming

D.

Ohno

E.

Taguchi

F.

all of the above

G.

none of the above

Question 39

The quality leader responsible for the term Total Quality Management (TQM):

Options:

A.

Juran

B.

Ishikawa

C.

Crosby

D.

Feigenbaum

E.

Taguchi

F.

none of the above

Question 40

Causes in a cause and effect diagram often include management, measurement systems, mother nature and the four standard causes:

Options:

A.

man, material, methods, machines

B.

man, manufacturing, methods, material

C.

marketing, methods, material, machines

D.

man, material, millennium, machines

E.

none of the above

Question 41

The primary metric for a project is reduced cost for process A .A consequential metric could be:

Options:

A.

reduced cycle time

B.

reduced scrap rate

C.

reduced set-up time

D.

all the above

E.

none of the above

Question 42

A medicine with efficacy of .52 is given to five patients. Find the approximate probability that at least one of the patients is cured. (Hint: Use the binomial formula.)

Options:

A.

.975

B.

.480

C.

.531

D.

.416

E.

none of the above

Question 43

A sample of size 50 from machine A has a mean of 18.2 and standard deviation 3.1. A sample of size 40 from machine B has mean 17.6 and standard deviation 2.8. Do these data indicate that the population for machine A has a larger mean? Assume the populations are normal.

Options:

A.

yes

B.

no

Question 44

Find the value of (5) in the ANOVA table. Assume:

Question # 44

Options:

A.

16.4

B.

3.2

C.

18.6

D.

23.2

E.

4.54

F.

12.2

G.

0.525

Question 45

SWOT is an acronym for:

Options:

A.

strengths, weaknesses, opportunities, threats

B.

statistics without tables

C.

sensory Weibull ordinal tools

D.

success wields optimal teams

E.

none of the above

Question 46

The Central Limit Theorem states that the distribution of sample means approximates a normal distribution if:

Options:

A.

the population is normally distributed

B.

the sample is normally distributed

C.

the sample is randomly selected

D.

the sample size is sufficiently large

E.

the means are carefully calculated

Question 47

SCENARIO A Six Sigma team is measuring the moisture content of corn starch as it leaves the conveyer belt of a dryer. They collect one sample four cups of starch at times indicated in the chart at fixed locations labeled A, B, C, and D across the end of the belt. See the diagram below.

Question # 47

Find the sample linear correlation coefficient and the sample coefficient of determination for the data in problem VI.11.

Options:

A.

0.83, 0.69

B.

0.49, 0.24

C.

0.74, 0.55

D.

0.33, 0.11

Question 48

The support for an important quality initiative was lacking in congress until Reagan’s Secretary of Commerce was killed in a horseback riding accident in 1987. That initiative was:

Options:

A.

assigning National Institute for Standards and Technology (NIST) quality oversight duties

B.

“consensus of the House” proclamation for Deming’s 14 points

C.

changing National Bureau of Standards to NIST

D.

authorizing the American National Standards Institute (ANSI) to join with the International Standards Organization (ISO) to promulgate standards

E.

none of the above

Question 49

The median is a better choice than the mean for a measure of central tendency if the data:

Options:

A.

is bimodal

B.

often has outliers

C.

is normally distributed

D.

is exponentially distributed

Question 50

The word “champion” in the context of Six Sigma projects refers to:

Options:

A.

the team that has had the most impact on the bottom line

B.

the person who has coordinated teams most effectively

C.

the individual who has outpaced all others in six sigma knowledge

D.

none of the above

Question 51

There are 14 different defects that can occur on a completed time card. The payroll department collects 328 cards and finds a total of 87 defects. DPU =

Options:

A.

87 ÷ 328

B.

87 ÷ (328 × 14)

C.

14 ÷ 87

D.

87 ÷ 14

E.

328 ÷ 87

F.

87 × 1,000,000 ÷ (14 × 328)

Question 52

George is an employee of Black, Inc. John is George’s internal customer. Which statement is true?

Options:

A.

John is employed by Black, Inc.

B.

John is employed by another company that supplies material to Black, Inc.

C.

John is employed by a company that purchases material from black, Inc.

D.

John is employed by another company that has a fiduciary agreement with Black, Inc.

E.

John is employed by another company as an internal auditor.

Question 53

Calculate the interaction effect.

Question # 53

Options:

A.

1.5

B.

205

C.

–5

D.

17

E.

–17

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Total 227 questions