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Avaya 78950X Avaya Contact Center Select Implementation and Maintenance Exam Exam Practice Test

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Total 65 questions
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Avaya Contact Center Select Implementation and Maintenance Exam Questions and Answers

Question 1

What is the correct URI format for a controlled directory number 3200?

Options:

A.

sip:3200@sip:avaya.com

B.

3200@sip:avaya.com

C.

sip:3200.sip.avaya.com

D.

sip:3200@avaya.com

Question 2

What are the two locations where a historical report can be saved? (Choose two.)

Options:

A.

In a Group folder

B.

In the Scheduled Events folder

C.

In the Public Report Templates folder

D.

In the Private Report Templates folder

Question 3

Which two are requirements for the SIP Extension on the IP Office system? (Choose two.)

Options:

A.

"Call Waiting On" must be enabled to allow the system to handle more than one call at a time.

B.

The SIP extension type must be H.323.

C.

The SIP extension must be In the same number range as the agent telephone numbers.

D.

A single SIP extension is required for integration between IP Office and Avaya Contact Center Select (ACCS).

Question 4

Where are the media files that provide music and recorded announcements to contact center applications stored?

Options:

A.

The Avaya Contact Center Select (ACCS) contact center system

B.

The IP Office voice mail system

C.

The Avaya Aura® Media Server (AAMS) dedicated for Avaya Contact Center Select (ACCS)

D.

The Avaya Aura® Media Server (AAMS) from Communication Manager (CM)

Question 5

For which operation is the Outbound Mail Handler component of the Email Manager responsible?

Options:

A.

Retrieving email messages from the corporate email server

B.

Saving email attachments to the appropriate folder

C.

Applying the rules engine to determine what skillset to queue the contact to

D.

Logging into the corporate email server and sending the auto-reply

Question 6

The information used to populate Real Time Displays may be transmitted by using which two modes? (Choose two.)

Options:

A.

Broadcast

B.

Unicast

C.

Anycast

D.

Multicast

Question 7

Which two parameters does the Avaya Aura® Media Server (AAMS) default locale setting control? (Choose two.)

Options:

A.

The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts

B.

The language for the User Interface

C.

The locale used for default prompts and announcements

D.

The keyboard requirements

Question 8

What are three of the requirements to generate a Certificate Signing Request (CSR) for IP Office server to communicate with Avaya Contact Center Select (ACCS)? (Choose three.)

Options:

A.

The signed certificate needs in .pern format then imported into IP Office.

B.

The signed certificate needs to be renamed to .crt and converted to pl2 format then imported into IP Office.

C.

Use CA server Public or Private to generate the signed certificate.

D.

Use an OpenSSL server to generate the CSR and a private key from the Openssl.cnf.

E.

CA server used to generate the signed certificate must be an SMGR based Private CA.

Question 9

What happens after an agent enters an After Call Work Item activity code while on a skillset call?

Options:

A.

The skillset call is released and the agent goes Into After Call Work state.

B.

The agent goes into a Walk Away state.

C.

When the agent releases the skillset call, they are automatically placed in an After Call Work state.

D.

After releasing the call, the agent must go Ready before entering the After Call Work state.

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