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Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and whenagents are returned to Outbound activities?
During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?
A customer wants to implement a Voice and Multimedia Contact Center. In addition to the Avaya Aura® Contact Center (AACC) server, which two functional server types can be integrated into the Voice and Multimedia Contact Center architecture? (Choose two.)
You have installed the Avaya Aura® Contact Centersoftware and you are now preparing to test the software connections. What are two functions of the Reference Client? (Choose two.)
Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?
Which component is used to add servers in Contact Center Manager Administration (CCMA)?