New Year Special Limited Time Flat 70% Discount offer - Ends in 0d 00h 00m 00s - Coupon code: 70spcl

Avaya 33810X Avaya Aura Contact Center Solution Design Exam Exam Practice Test

Page: 1 / 5
Total 48 questions

Avaya Aura Contact Center Solution Design Exam Questions and Answers

Question 1

The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?

Options:

A.

HTTP

B.

FTPS

C.

HTTPS and FTPS

D.

HTTPS

Question 2

A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.

Which application will meet the customer's requirements?

Options:

A.

Avaya Control Manager

B.

Avaya one-X® Agent Desktop

C.

Avaya Agent Desktop

D.

Avaya Contact Center Orchestration Designer

Question 3

A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.

Which statement describes what the Avaya support department needs be prepared to tell the manager?

Options:

A.

Different Presence client software are supported on Avaya Agent Desktop.

B.

Agent Desktop does not support co-resident Skype for Business client software.

C.

Microsoft Lync Server are not supported.

D.

Microsoft Skype Server are not supported.

Question 4

During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.

Which component would the sales person offer South Travel Stores?

Options:

A.

Co-browse Snap-In

B.

Multimedia Messaging

C.

Messaging (AAM)

D.

Context Store Snap-In

Question 5

The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

Options:

A.

IP address

B.

MAC address

C.

Host ID

D.

Customer name

Question 6

An administrator wants different real-time reporting displays which support the daily work of supervisors.

Which two displays are available with AACC? (Choose two.)

Options:

A.

Call by Call Display

B.

Bill Board collection

C.

Supervisor Chart

D.

Agent Maps

Question 7

A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture,

What is the purpose of the Logical Architecture Diagram?

Options:

A.

It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

B.

As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.

C.

It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

D.

It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

Page: 1 / 5
Total 48 questions