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  4. 3313 - Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

Avaya 3313 Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Exam Practice Test

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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

Question 1

At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components.

Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests?

Options:

A.

SIP Gateway

B.

Back-to-Back User Agent

C.

SIP Gateway Manager

D.

User Agent

Question 2

Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?

Options:

A.

SIP Gateway Manager with transport Layer Security (TLS)

B.

Network Routing Service with TCP and UDP

C.

Back to Back User Agent (B2BUA) with TLS

D.

SIP Gateway with Real-Time Protocol (RTP)

E.

SIP Redirect Server with RTP

Question 3

When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?

Options:

A.

200 ACK

B.

200 Ringing

C.

180 Ringing

D.

180 ACK

Question 4

Avaya Aura® Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network.

Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)

Options:

A.

Agent telephones to Communication Manager (CM)

B.

Communication Manager (CM) to Contact Center

C.

Session Manager (ASM) to Contact Center

D.

Contact Center to Avaya Aura® Media Server (AAMS)

Question 5

While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.

Which file contains the most recent TFE logs?

Options:

A.

D:\Avaya\l_ogs\CCMS\CCMS_TFE_1

B.

D:\Avaya\Logs\CCMS_TFE_5

C.

D:\Avaya\Logs\CCMS\TFE_1

D.

D:\Avaya\Logs\CCMS\CCMS_TFE_5

Question 6

The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer.

The Alarm Monitor automatically starts when you log into which utility?

Options:

A.

Contact Center Manager Utility

B.

Log Archiver Utility

C.

Contact Center Server Utility

D.

Process Monitor Utility

Question 7

You want to install the Service Packs on Avaya Aura® Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.

How can the Service Packs be installed using the Avaya Update Manager?

Options:

A.

Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager.The previous folder will be scanned automatically and all new Service Packs will be offered for installation.

B.

Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager. The new Service Packs will be automatically detected and offered for installation.

C.

Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.

D.

Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.

Question 8

If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.)

Options:

A.

Certificate warning messages when browsing CCMA

B.

TLS Link between AACC and AES IS disconnected

C.

Avaya Agent Desktop (AAD) does not launch successfully

D.

TLS Link between AACC and CM disconnected

Question 9

Refer to the Exhibit.

Question # 9

Which communication protocol is used between the Avaya Aura® Session Manager (ASM) and the Avaya Aura® Contact Center (AACC)?

Options:

A.

AML

B.

H.323

C.

SIP

D.

TLS

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