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AMA PCM Professional Certified Marketer Exam Practice Test

Page: 1 / 32
Total 316 questions

Professional Certified Marketer Questions and Answers

Question 1

The major disadvantages of primary data collection are that:

Options:

A.

it can only be accessed through syndicated databases or unstructured data mines.

B.

it cannot be tailored to meet specific research needs.

C.

it takes more time to collect than secondary data and is more costly.

D.

it is too general to meet researcher's and manager's needs.

E.

all of these are disadvantages of primary research data.

Question 2

Which of the following is an advantage of outdoor advertisement?

Options:

A.

It has a wide reach.

B.

It offers flexibility.

C.

It allows for a greater degree of personalization.

D.

It is highly targeted

E.

It is relatively inexpensive.

Question 3

A local Target retailer carries a variety of different items. A customer can find anything ranging from socks, DVD’s, and sports gear to groceries. This is an example of the __________ carried by Target.

Options:

A.

breadth of product mix

B.

depth of product line

C.

breadth of product line

D.

versatility of product line

E.

depth of the product mix

Question 4

Calculate the Category Development Index of a particular product that sells 5% of its product in a particular market that contains 1% of the country's population.

Options:

A.

500

B.

400

C.

300

D.

200

E.

100

Question 5

Timer, a U.S. based watchmaker, recently entered into a partnership agreement with an Australian firm to make watches. According to the terms of the agreement the firms agreed to pool resources and share losses. What type of partnership agreement does this situation most likely represent?

Options:

A.

Franchising

B.

Licensing arrangement

C.

Strategic alliance

D.

Joint venture

E.

Direct ownership arrangement

Question 6

The customers at Marielle's coffee shop want to grab a quick cup of coffee before boarding the commuter train into the city. The sign in the window promises ""Quick, In-and-Out Service,"" and usually Marielle's keeps that promise. But one morning, customers were frustrated when the staff behind the counter was more interested in gossiping about their social lives than in waiting on customers. Marielle's shop is suffering from a _____.

Options:

A.

knowledge gap.

B.

standards gap.

C.

social expectations gap.

D.

delivery gap.

E.

communications gap.

Question 7

Blue Sun Ads creates advertisements for a variety of clients selling goods, services, and ideas. Which of the following is an example of a service?

Options:

A.

A health check-up

B.

A video game

C.

A frozen meal

D.

A public service message

E.

A nonprofit charity organization

Question 8

Jim's book store sold management textbooks online to university students. The store wanted to open a brick and motor store in a small town. However, a study showed that there was only small community college in the area and the number of prospective customers was likely to be low. In this scenario, the store is considering the _____ criterion.

Options:

A.

identifiability

B.

substantialness

C.

reachability

D.

profitability

E.

responsiveness

Question 9

Which of the following activities is part of the place aspect of the marketing mix?

Options:

A.

Manufacturing the product from raw materials

B.

Changing product designs in response to customer feedback

C.

Undertaking market research to determine the target audience for the product

D.

Coordinating between suppliers of raw materials for production

E.

Introducing the product to the market at a discount to encourage consumers to try it

Question 10

_____ is a theory that states that if the exchange rates of two countries are in equilibrium, a product purchased in one will cost the same in the other, if expressed in the same currency.

Options:

A.

Subsistence theory

B.

Samuelson effect theory

C.

Purchasing power parity theory

D.

Penn effect theory

E.

Trade parity theory

Question 11

Diversification refers to the marketing strategy of

Options:

A.

increasing sales of current products in current markets.

B.

selling current products to new markets.

C.

selling new products to new markets.

D.

selling new products to current markets.

E.

selling the same brands in both current and new markets.

Question 12

Zippy manufacturers pens in the U.S. Zero Point, Zippy's latest ball point pen, is three months old and yet to grab a significant market share. Since the demand for ball point pens is high, Zippy believes that Zero Point will benefit from increased advertisement and promotions. Zippy's marketing strategies are aimed at increasing the market share of Zero Point, significantly, during the current quarter. In this scenario, Zero Point is a _____.

Options:

A.

dog

B.

cash cow

C.

star

D.

question mark

E.

loss leader

Question 13

Which of the following is true of department stores?

Options:

A.

They are retailers that carry a limited variety of goods.

B.

They offer little or no assortment of merchandise.

C.

They don't offer customer services.

D.

They organize their stores into distinct sections for displaying merchandise.

E.

They exclude stocking private-label merchandise.

Question 14

The person who controls information or access, or both, to decision makers and influencers is known as the _____

Options:

A.

buyer

B.

decider

C.

gatekeeper

D.

initiator

E.

user

Question 15

When advertising content appears to be native to a platform (a news article, independent website, organic search result), the ethical thing to do is to:

Options:

A.

warn users beforehand that the platform contains content from advertisers.

B.

make sure that users are led to the advertiser's content before native content.

C.

charge the advertiser per click and not per view.

D.

make the advertisement stand out by using bright colors for the font and background.

E.

conspicuously disclose when content is sponsored by an advertiser.

Question 16

EZ, a manufacturer of electronic appliances, manufactures sandwich toasters, waffle makers, and sandwich-waffle makers. Recently, EZ reduced the price of sandwich-waffle makers by 20%. This increased the sales of sandwich-waffle makers by 20% and reduced the sale of sandwich toasters by 30% and waffle makers by 25%. Which of the following is true of this scenario?

Options:

A.

The price elasticity of sandwich-waffle makers is -2.

B.

The cross-price elasticity of sandwich-waffle makers and sandwich toasters is -1.

C.

The cross-price elasticity of sandwich-waffle makers and waffle makers is -2.

D.

Sandwich-waffle makers and sandwich toasters are likely to be substitute products.

E.

Sandwich-waffle makers and waffle makers are complementary products.

Question 17

Mercosur, Association of Southeast Asian Nations, NAFTA, and European Union are examples of _____.

Options:

A.

trade agreements

B.

embargoes

C.

tariffs

D.

quotas

E.

exchange controls

Question 18

Hanna is buying a wedding dress and chooses one that is beyond her budget. However, she notices that the dress fits her well and comes with a money-back guarantee. Despite the higher cost, she decides to purchase the dress due to the trade-off between cost and perceived value. In this scenario Hanna is exhibiting the _____ rule.

Options:

A.

compensatory decision

B.

multi-attribute

C.

noncompensatory

D.

conversion

E.

weightage

Question 19

A TV show has a rating of 7 points. What does this imply?

Options:

A.

The TV show is aired seven times a week.

B.

The TV show is watched by 7% of the target population.

C.

The TV show is watched for an average of 7 minutes per viewer.

D.

The TV show has seven re-runs in a year.

E.

The TV show has more viewers than seven competing shows.

Question 20

An everyday low pricing strategy differs from a high/low pricing strategy in that an everyday low pricing strategy:

Options:

A.

does not offer products at discounted prices.

B.

has a more uniform pricing throughout a year.

C.

offers different discounts and prices on different days of the year.

D.

uses predatory pricing and premium pricing tactics.

E.

relies on the promotion of sales.

Question 21

Firms are most likely to use reminder advertising during the _____stage of the product lifecycle.

Options:

A.

introduction

B.

growth

C.

maturity

D.

extinction

E.

re-introduction

Question 22

Which of the following statements is most characteristic of a firm that has a relational orientation?

Options:

A.

Improving sales techniques is the key to marketing success.

B.

A firm's success depends on producing goods as quickly as possible.

C.

Firms should focus on the value of each customer transaction rather than long-term sales.

D.

Marketers should focus on producing products and then creating customer needs for the products.

E.

Marketing success depends on building lifetime profitability from customers.

Question 23

Pluto Corp., a car manufacturer, visits several independent blogs and forums and monitors customer reactions and opinions relating to its cars. Moreover, Pluto also engages with customers directly under fake names in order to obtain valuable direct insights. Which of the following qualitative research techniques is the company using in this scenario?

Options:

A.

observation

B.

Focus groups

C.

Social media

D.

Scanner method

E.

in-depth interview

Question 24

Which of the following is true of Millenials?

Options:

A.

They are those born between 1946 and 1964.

B.

They are those who were alive during World War II.

C.

They are also known as digital natives.

D.

They are those born between 2002 and 2014.

E.

They are also referred to as Generation Yers.

Question 25

Which of the following is a key similarity between selective distribution and exclusive distribution?

Options:

A.

Like exclusive distribution, selective distribution involves placing products in as many stores as possible.

B.

Like selective distribution, exclusive distribution eliminates the retail mark-up.

C.

Like exclusive distribution, selective distribution helps a seller maintain a particular image and control the flow of merchandise into an area.

D.

Like selective distribution, exclusive distribution always eliminates agency mark-up.

E.

Like exclusive distribution, selective distribution cannot be used for luxury goods.

Question 26

James visits a car dealership with the intention of buying a hatchback. However, he notices that the dealership is offer discounts on sedans and SUV's and considers three different options. In terms of the consumer buying decision process, James just experienced

Options:

A.

alternative evaluation.

B.

need recognition.

C.

product preference.

D.

information search.

E.

purchase power.

Question 27

A toy manufacturer realizes that its latest product presents a choking hazard due to some of the components used in the toy. This occured despite the prior implementation of safety measures to prevent such an occurrence. The toy manufacturer is faced with a decision to recall over a million products or place a warning label on each product. This type of situation is representative of _____.

Options:

A.

an ethical dilemma

B.

a law and order problem

C.

unconscionable conduct

D.

pyramid schemes

E.

unfair contract terms

Question 28

The management team at Green Meadows Inc. is debating expanding its corporate social responsibility (CSR) budget for the year. Greg is against the proposal, saying that the expenditure on CSR activities does not profit the firm in any way. In his opinion, the money could be better invested in other activities, especially as the market is seeing some volatility. Paolo, however, says that investing in CSR will benefit the firm's reputation in its target market in the long run. Which of the following, if true, weakens Greg's argument?

Options:

A.

The firm has an assured customer base for its products as it is the only supplier in the market.

B.

The country in which Green Meadows operates has recently introduced stricter regulations about the import of raw materials.

C.

The firm has many competitors who sell similar products at similar prices.

D.

The firm's B2B division is much larger and more profitable than its B2C division.

E.

Most of the firm's customers are long-time customers who have been loyal to the firm for many years.

Question 29

Sophia, a market researcher at Contell Foods, is tasked with assessing the particular food tastes of the Hispanic population in the United States. Previously conducted surveys reveal that the company has failed to tap into the market for processed foods with respect to Hispanic Americans. As a part of Sophia's task, she is required to stay with 50 Hispanic American families and white American families over a period of 6 months and understand the difference in the food tastes, the cooking methods used, and the family culture prevalent in these families. Sophia is conducting _____ research.

Options:

A.

content analysis

B.

focus group

C.

quantitative

D.

mixed

E.

ethnographic

Question 30

According to the STP process, once a firm establishes overall strategies, it must

Options:

A.

decide on segmentation methods.

B.

evaluate segmentation methods.

C.

select target markets.

D.

develop positioning strategies.

E.

identify positioning strategies.

Question 31

_____ occurs when the brand extension adversely affects consumer perceptions about the attributes the core brand is believed to hold.

Options:

A.

Brand dilution

B.

Line extension

C.

Rebranding

D.

Co-branding

E.

Brand association

Question 32

Goldwyn, a market researcher at Horpine Analytics, is creating a survey to measure the value of his company's brand as perceived by customers. Which of the following questions will help Goldwyn measure the top-of-mind awareness of Horpine Analytics?

Options:

A.

Have you used the services of Horpine Analytics?

B.

What are companies that you depend on for your business needs?

C.

What companies do you think of first when you hear the phrase market analysis?

D.

When was the last time you used an analytics tool?

E.

What is the likelihood of recommending Horpine Analytics to others?

Question 33

Mars Inc., a retailer, maintains strong relationships with its suppliers. It has a strong supply chain and the company motto is ""We never miss our delivery dates."" In this scenario, Mars Inc. is achieving sustainable competitive advantage through a strategy of _____ excellence.

Options:

A.

locational

B.

product

C.

service

D.

operational

E.

customer

Question 34

Which of the following firms is following a market development strategy?

Options:

A.

Baseline Technologies, which is entering a new country to sell its products

B.

Arguello Foods, which begins a customer loyalty program to encourage its existing customers to buy more

C.

Juniper Media, which adds public relations services to its existing advertising business

D.

Runway Fashions, which begins selling a brand of moderately-priced clothing in addition to its premium offerings

E.

Inscape Clothing Inc., which sold jeans and jackets in the Cumbrian market, expanding its market to Abara and beginning to sell footwear as well

Question 35

Which of the following is an advantage of using a quantity discount?

Options:

A.

It offers a net increase in sales by stealing sales from a future period.

B.

It induces first-timers to try a product and converts them to regular users.

C.

It allows retailers to sell products at lower prices by placing discount costs on the manufacturer.

D.

It allows retailers to maximize profits on a product during its launch phase.

E.

It encourages customers to consume more of the product and increases brand loyalty.

Question 36

Which of the following is a key difference between B2B and B2C buying processes?

Options:

A.

Unlike B2B, B2C buying requires formal orders from the buyer.

B.

Unlike B2C, B2B buying decisions are made by families or individuals.

C.

Unlike B2B, B2C buying process starts with need recognition.

D.

Unlike B2C, B2B decisions do not require a great deal of consideration.

E.

Unlike B2B, B2C has a relatively less formal alternative evaluation step.

Question 37

Archer Daniels Midland Co. is the world’s largest cocoa-bean processor. It buys cocoa beans and converts them into cocoa powder and cocoa butter, which it then sells to companies like Hershey’s that manufacture consumer products that contain chocolate. In this scenario, ADM is in a(n) _____.

Options:

A.

consumer

B.

retailer

C.

wholesaler

D.

manufacturer

E.

distributor

Question 38

_____ is a communication used to create and build brand awareness, with the ultimate goal of moving the consumer through the buying cycle to a purchase.

Options:

A.

Product advertising

B.

Reminder advertising

C.

Personalized advertising

D.

Persuasive advertising

E.

Informative advertising

Question 39

In a franchise system,:

Options:

A.

the franchisor operates a retail outlet using a name and format developed and supported by the franchisee.

B.

the franchisee pays a lump sum plus a royalty on all sales in return for the right to operate a business in a specific location.

C.

the franschisee has complete control over the store design, products or services sold, management training, and advertising.

D.

franchisors receive all profits that the franchisees generate, and pay franchisees a fixed sum.

E.

franchisees are responsible for advertising, product development, and system development.

Question 40

_____ is defined as the market value of the goods and services produced by a country in a year.

Options:

A.

Gross national income

B.

Gross domestic expenditure

C.

Gross domestic export

D.

Gross domestic valuation

E.

Gross domestic product

Question 41

Organizational buying criteria refer to

Options:

A.

the restrictions placed on potential solutions to a problem in a purchase decision.

B.

the specific qualifications of a potential customer based upon past performance, reliability, and consistency regarding the purchase of an organization’s offerings.

C.

the subjective attributes of the supplier’s products and services and the capabilities of the supplier itself.

D.

the objective attributes of the supplier’s products and services and the capabilities of the supplier itself.

E.

the factors that an ultimate consumer would consider that represent both the objective attributes of a brand and the subjective ones to compare different products and brands.

Question 42

_____ pertains to a customer’s perception of the benefits he or she received compared with the costs.

Options:

A.

Distributive fairness

B.

Procedural fairness

C.

Qualitative fairness

D.

Extent of responsiveness

E.

Extent of reliability

Question 43

What should a firm do to create a sustainable advantage based on product excellence?

Options:

A.

Maintain strong relationships with suppliers and retailers

B.

Undertake advertising and brand-building campaigns to reinforce brand positioning

C.

Situate stores in all busy shopping areas and malls in a city

D.

Develop a script for customer service so that all customers have a consistent experience

E.

Introduce customer loyalty programs to retain existing customers

Question 44

Blogs provide companies with the opportunity to

Options:

A.

transfer control to the customer.

B.

enable customers to experience services.

C.

educate and engage their customers.

D.

excite their customers.

E.

enable customers to experience the product.

Question 45

In the early 1980s, typical round-trip coach air fares from the East Coast to London were over $500. Then Freddie Laker introduced the

People’s Express, a competing service into Newark at $350. Major airlines matched his price—and continued to do so until they drove

People’s Express out of business. Then prices shot back up to over $500. A lawsuit filed under the Sherman Act resulted in the judgment that the major airlines had explicitly tried to destroy a competitor. The experience of People’s Express is an example of __________ on the part of the major airlines.

Options:

A.

price fixing.

B.

price discrimination.

C.

deceptive pricing.

D.

predatory pricing.

E.

pricing constraints.

Question 46

In the hierarchy of needs water, food, rest, and shelter would be considered _____ needs.

Options:

A.

physiological

B.

safety

C.

social

D.

personal

E.

psychological

Question 47

An inventory-management system in which the supplier determines the amount of product a retailer needs and automatically delivers the appropriate items is referred to as _____.

Options:

A.

retailer-managed inventory

B.

supply chain inventory

C.

logistics-managed inventory

D.

just-in-time inventory management

E.

vendor-managed inventory

Page: 1 / 32
Total 316 questions